Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers for Auto Tek in Austin, TX, frequently highlight prompt service, transparent communication, and fair pricing, noting that staff often explain repairs in detail and provide photos. Customers appreciate the shop's ability to diagnose complex issues quickly and recommend external specialists when necessary. However, some low-star reviews criticize high labor rates and allege that technicians recommended unnecessary repairs or charged for unauthorized services, suggesting a pattern of perceived overcharging for minor tasks.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,359 Google reviews we collected
Phrases our text analysis found in 917 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 917 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Coming from someone who doesn’t know anything about cars, I appreciate how respectful they are as well.”
“Dependable,Prompt Quality service from very qualified technicians at reasonable prices.”
“Over $1300 later I still don't have it fixed and now I have a damaged tire and wheel we'll.”
“Genuinely one of the best experiences i’ve had with a mechanic ever.”
“They absolutely lied to me and tried to get me to pay $5,000 for a brand new air conditioner compressor and the labor it would take to fix it.”
“They were quick to respond, easy to work with, and fixed my issue.”
“Got my truck in a back on the road in a reasonable amount of time.”
“Was way overcharged for certain things.”
“They are extremely thorough and always take the time to explain to me what repairs are needed.”
“would 100% recommend and will be a repeat customer for sure!”
“Thats the last time I am using them, and I suggest you avoid them too.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Auto Tek for 8 kinds of job. Pick one to see what they paid and said.
Very professional and prompt. Called one day and they got me in the next morning to diagnose the problem. After dropping it off this morning, they had the thermostat diagnosed within two hours. Ordered parts and fixed the day after that.
Great work. Excellent communication. Straight forward pricing. Our family’s go-to for auto repair
Easy to work with. Transparent. Provided rough quoting over the phone rather than forcing me to come in. turnaround time was quick. Will 100% keep using auto tek moving forward.
Dependable,Prompt Quality service from very qualified technicians at reasonable prices. Appointments ensure you get your auto repaired promptly. Highly recommend!! Jose G Rodriguez
Honest and trustworthy service every time. They’ll ensure you get back on the road safely.
Amazing service, like how they went in depth on the inspection list, its well worth the price to see the whats really wrong on vehicle
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 107 | — |
| Oil change | 74 | — |
| Vehicle Inspection | 49 | — |
| Auto maintenance | 47 | — |
| Auto engine diagnostic | 43 | — |
| Air & cabin filter replacement | 39 | — |
| Brakes | 35 | — |
| Auto brake repair | 31 | — |
4.9 ★★★★★ 1,359 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and prompt. Called one day and they got me in the next morning to diagnose the problem. After dropping it off this morning, they had the thermostat diagnosed within two hours. Ordered parts and fixed the day after that.
Great work. Excellent communication. Straight forward pricing. Our family’s go-to for auto repair
We really appreciate you saying all of the this, means so much! We hope your car is running well after the tune-up, and we'll be here for you whenever you or your family need us! Thank you, and Merry Christmas!
Easy to work with. Transparent. Provided rough quoting over the phone rather than forcing me to come in. turnaround time was quick. Will 100% keep using auto tek moving forward.
We are very grateful to you for giving us the opportunity to work with you, and to show you what we're all about here. Thank you, Pace!
Absolutely fantastic service. I could not have been any more pleased.
I absolutely love to hear that, Jared! Thank you so much for saying it, and for the fantastic review!
Dependable,Prompt Quality service from very qualified technicians at reasonable prices. Appointments ensure you get your auto repaired promptly. Highly recommend!! Jose G Rodriguez
We are so grateful to you for choosing us to be your car guys! We know there are a ton of shops out there, so we do feel very special and humbled when folks put there trust in us. Thank you, Jose!
Honest and trustworthy service every time. They’ll ensure you get back on the road safely.
Thank you, Ethan! I truly hope you know just how much we appreciate you. You and Abby have always been so good to us!
Amazing service, like how they went in depth on the inspection list, its well worth the price to see the whats really wrong on vehicle
We truly do try and educate our customers about their vehicles. We believe it is extremely important for customers to know exactly what's going on with their vehicle so they're more in tune with them. I'm so glad you noticed that, and really appreciate you sharing your experience!
Great experience with Aaron and the folks at AutoTek! They are extremely thorough and always take the time to explain to me what repairs are needed. Coming from someone who doesn’t know anything about cars, I appreciate how respectful they are as well. Thank you!!
It means so much for you to say that about us! Thank you! I love that you drive away each time a little more educated about your vehicle. We love sharing our knowledge and helping our customers grow in their understanding of their vehicles. Thank you so much for this amazing review, and for taking the time to leave it for us, Erin!
Good price and quick turnaround
Thank you so much for the review, Brion, and thank you for giving us the opportunity to earn your trust! We're here for you whenever you need us!
Pleasant team every time I've taken my car in for service! Fair pricing and quick service! Thank you!!!
Just know we are equally grateful to you for putting your trust in us, and we genuinely do our absolute best to make every visit here as great as a visit to the repair shop could possibly be. Thank you so much!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
