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Autobahn Express

Car wash · Pasco, WA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 79 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 36%
4.8 ★★★★★ 112 Google reviews · 23 photos
88%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review

Autobahn Express at a glance

Customers highlight the thorough pre-wash scrubbing, towel drying, and competitive pricing, including a monthly unlimited membership option. The facility is described as having friendly staff who handle specific vehicle needs like roof racks and pets. However, several low-star reviews criticize the effectiveness of the automated wash machines, noting that vehicles sometimes remain dirty or have window cleaning issues despite the service.

  • Google rating: 4.8 out of 5 from 112 reviews (88% five-star).
  • Reviews on this page: 112 Google reviews (81 with written comments, 5 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Car Wash serving Pasco, Washington.

Data from Google, last updated November 2, 2026.

Score profile vs other car wash services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction78Reliability74Craft & service–Value100Momentum100Replies to reviews100Satisfaction: 78 (median 90)Reliability: 74 (median 89)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 85)
Autobahn ExpressCar Wash Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Autobahn Express: 78/100 on this factor. Category median: 90.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Autobahn Express: 74/100 on this factor. Category median: 89.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Autobahn Express: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Autobahn Express: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Autobahn Express: 100/100 on this factor. Category median: 85.A
100

Bar = this company · dark tick = category median.

Star ratings

112 Google reviews we collected

  • 5 stars9888%
  • 4 stars98%
  • 3 stars11%
  • 2 stars11%
  • 1 star33%

Praise vs complaints

Phrases our text analysis found in 81 written reviews

  • Praise57100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price947%
  • Reasonable947%
  • Overpriced00%
  • Not sure15%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2035%
  • Staff & attitude1526%
  • Price & value1018%
  • Would recommend916%
  • Speed & response24%
  • Communication12%

What customers talk about

We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They really spent time cleaning my car, and was great service all around!”
  • “One thing I thought would have been a nice touch was if they offered air freshener 🙏 but still very great experience and I’ll definitely be back!”
  • “Good price and they actually scrub my car before I go through and towel dry when done.”
  • “I definitely recommend this place and will be returning.”
  • “Edgar and Michael were quick to call a locksmith and allowed me to stay in doors when it was extremely hot out.”
  • “Once I explained the issue, they re-did the wash and there was no longer residue dirt on the hatchback like their usually was.”

People customers mention

  • Richland 4 reviews
  • Mister 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Autobahn Express for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Sher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The best customer service in the Tri! Really great car wash too! And very reasonable prices.

Great price
DeanLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

After you get through the self pay it's a great car wash. Went there yesterday and the car wash was the best in all of Try City can't Beat the price anywhere and service excellent...Five Stars to Autobahn Express...

Reasonable price
April5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They really spent time cleaning my car, and was great service all around! One thing I thought would have been a nice touch was if they offered air freshener 🙏 but still very great experience and I’ll definitely be back!

Reasonable priceVacuumingAuto interior vacuuming
Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They scrubbed my vehicle before the wash and hand dried it off after. Plus it was cheaper than the other guys. Best car wash in town!

Great price
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This place goes above and beyond most other car wash outfits, outstanding job guys!

BillLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lizzy is the best! My dogs think she is great as we all do. The dog treats she gives them make them like Lizzy more than they like me! Lol Seriously, the price is amazing and the wash quality is unsurpassed by none! Check them out and you will agree with the rest of us monthly members! Bill

Great price

Photos

Customer reviews

4.8 ★★★★★ 112 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sher Bear3 reviewsTotal number of Google reviews Sher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best customer service in the Tri! Really great car wash too! And very reasonable prices.

  • Price assessment: Great price
  • Busyness: Not busy
Response from the owner · a week ago

Thanks for the awesome 5 star review! We are thrilled to hear your positive feedback and look forward to serving you through the car wash again next time!

Dean ItsonLocal Guide · 85 reviewsTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After you get through the self pay it's a great car wash. Went there yesterday and the car wash was the best in all of Try City can't Beat the price anywhere and service excellent...Five Stars to Autobahn Express...

  • Price assessment: Reasonable price
Response from the owner · a month ago

We appreciate the feedback and awesome 5 star review! Hope to see you around the wash again soon!

Patrick JenningsLocal Guide · 82 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very easy drive up. Attendants very capable.

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · 3 months ago

Thanks for the awesome 5 star review! We appreciate you and your business! See you next time!

April vee5 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They really spent time cleaning my car, and was great service all around! One thing I thought would have been a nice touch was if they offered air freshener 🙏 but still very great experience and I’ll definitely be back!

  • Price assessment: Reasonable price
  • Services: Vacuuming, Auto interior vacuuming
  • Busyness: Not busy
Courtney & Shana Matson1 reviewTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They scrubbed my vehicle before the wash and hand dried it off after. Plus it was cheaper than the other guys. Best car wash in town!

  • Price assessment: Great price
Response from the owner · a month ago

We appreciate you taking the time to review our business! Thanks for the awesome 5 star review and your kind words! Hope to see you around the wash again soon!

Eric Jergensen5 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place goes above and beyond most other car wash outfits, outstanding job guys!

Response from the owner · a month ago

We sure appreciate your kind words! Thanks for taking the time to review our business! Hope to serve you again soon!

Bill EggersLocal Guide · 37 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lizzy is the best! My dogs think she is great as we all do. The dog treats she gives them make them like Lizzy more than they like me! Lol Seriously, the price is amazing and the wash quality is unsurpassed by none! Check them out and you will agree with the rest of us monthly members! Bill

  • Price assessment: Great price
Response from the owner · 3 months ago

Thanks for taking the time to review our business. We appreciate your awesome review and kind words! We will definitely pass this onto Lizzy! Hope to see you around again soon!

Jai Peters4 reviewsTotal number of Google reviews Jai has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best car wash in Tri-Cities! I love that they actually spend time spraying down your whole car, as well as scrubbing any hard to get grime. It’s also awesome that they towel dry your whole vehicle afterwards. They’re very detail-oriented and do infinitely better than any Mister wash. I wish I lived closer so that I could get a membership here and come more often!

Response from the owner · 5 months ago

We appreciate you taking the time to review our business! We love to hear about your experience! Thank you for your awesome 5 star review! Hope to see you around the wash again soon!

Lori SherrowLocal Guide · 9 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love that they dry your car with towels after the air. Helps with the drips.

Response from the owner · 5 months ago

Thanks for taking the time to review our business! We appreciate your kind words and are thrilled you are happy with our service! Hope to see you around again soon!

Luis CiriloLocal Guide · 13 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice clean job.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 5 months ago

We appreciate your business and awesome 5 star review! See you next time!

Autobahn Express on Google Maps →

Business details