Window tinting service · West Haven, CT · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 80 car detailing servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★434 Google reviews · 22 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Automobilia Auto Salon 4.9 out of 5 based on 434 reviews, frequently praising the facility's cleanliness, professional staff, and thorough communication during services like window tinting, ceramic coating, and detailing. Customers often highlight punctuality and the quality of the final finish, noting that the team explains options clearly and handles issues promptly. However, some low-star reviews criticize perceived price inconsistencies, rude interactions, and unresolved defects such as tint peeling or bubbles that required multiple visits to correct.
Google rating: 4.9 out of 5 from 434 reviews (95% five-star).
Reviews on this page: 434 Google reviews (392 with written comments, 88 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 23, 2026.
Service: Car Detailing Service serving West Haven, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Automobilia Auto SalonCar Detailing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Automobilia Auto Salon: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Automobilia Auto Salon: 87/100 on this factor. Category median: 96.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Automobilia Auto Salon: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Automobilia Auto Salon: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Automobilia Auto Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Automobilia Auto Salon: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
434 Google reviews we collected
4.9of 5
5 stars41395%
4 stars61%
3 stars41%
2 stars20%
1 star92%
Praise vs complaints
Phrases our text analysis found in 392 written reviews
97%praise
Praise67797%
Complaints243%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17225%
Staff & attitude16724%
Would recommend13720%
Speed & response7310%
Communication568%
Honesty & trust527%
Price & value446%
What customers talk about
We read 392 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I got my ceramic tints here and they did an exceptional job.”
“My last visit with them had to be the worst visit I have ever experienced with any shop.”
“Bhowan is super friendly, throughly explained all my questions regarding the tints and other service.”
“Very bad attitude from the owner and the whole shop employees.”
“I would highly recommend this place for your detailing car services.”
“TL;DR (summary): I would probably stay away from this company if you value your car, as they do not cover in case of damage.”
“…o front windows tinted, i spoke to Pierre and he made and appointment fast and had very good comunication in all my questions and explained the differ…”
“…pointment fast and had very good comunication in all my questions and explained the differences on what options they had.…”
“…rocess, answered all my questions without making me feel rushed, and genuinely cared about getting my car perfect.…”
“The sad part is that lying to the internet means more to you than actually helping a customer in real life.”
“Amazing customer service and they got me in and out in reasonable timing👏🏾👏🏾”
“I would not use them and very overpriced!”
People customers mention
Christian36 reviews
Alex29 reviews
Xpel16 reviews
Bhowan14 reviews
Tesla14 reviews
Pierre9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Automobilia Auto Salon for 8 kinds of job. Pick one to see what they paid and said.
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I’ve been coming to Alex and team at Automobilia for years and they never disappoint. My car looks unbelievable! If you want the best for your vehicle, this is the place to come.
John10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
The Best Car wash and Detailer in the State.. The staff very courteous and professional.
Andrew8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Been coming here for washes/details sporadically since 2023. I knew when I was ready to purchase my new 5 series I’d be bringing it to Alex, Bhowan, Pierre and the team for paint correction, ppf, ceramic coating and tints. They are the real deal. The product they deliver is excellent, and they don’t overpromise and…
DalenaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bhowan is super friendly, throughly explained all my questions regarding the tints and other service. I got my ceramic tints here and they did an exceptional job. Great customer service!! I would highly recommend this place for your detailing car services.
Arron1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always a good experience here Automobilia.
Pierre took care of everything and handled any issues that may have come up.
They do more than just details and tints.
Definitely recommend this place for all your vehicle needs.
lisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rep was very polite and they take there time with everything they do they do a great job customer service is plus1
I’ve been coming to Alex and team at Automobilia for years and they never disappoint. My car looks unbelievable! If you want the best for your vehicle, this is the place to come.
Response from the owner · a day ago
Love to see our day 1’s still trusting us with their rides after all of these years and life changes! I still remember installing your butterfly doors on you G35 back in the day John! Glad you loved the way your ride came out and look forward to serving you for many more.
John Velardi10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The Best Car wash and Detailer in the State.. The staff very courteous and professional.
Response from the owner · 2 days ago
After 8+ years and 72 transactions in our current CRM, I think we earned this one John (laughing out loud). Thanks for the review, this was a pleasant surprise from one of our best customers who always brings the energy when he arrives at the shop! To many more years John (Cheers)!
Andrew Sager8 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Been coming here for washes/details sporadically since 2023. I knew when I was ready to purchase my new 5 series I’d be bringing it to Alex, Bhowan, Pierre and the team for paint correction, ppf, ceramic coating and tints. They are the real deal. The product they deliver is excellent, and they don’t overpromise and under deliver. I’m especially picky so this means a lot to me. Money well spent!
Response from the owner · 2 days ago
Thank you Andrew! We're happy to have you as part of the team. We're looking forward to keeping both of your new BMW's looking brand new!
DalenaLocal Guide · 10 reviewsiTotal number of Google reviews Dalena has written across all businesses on Google Maps, not just this one.
Bhowan is super friendly, throughly explained all my questions regarding the tints and other service. I got my ceramic tints here and they did an exceptional job. Great customer service!! I would highly recommend this place for your detailing car services.
Response from the owner · 2 days ago
Thank you, Dalena, for the wonderful review. We are thrilled Bhowan and the team could thoroughly explain the tint options and that you are happy with your ceramic tints. We appreciate your recommendation and look forward to helping with any future detailing needs.
Arron Howell1 reviewiTotal number of Google reviews Arron has written across all businesses on Google Maps, not just this one.
Always a good experience here Automobilia.
Pierre took care of everything and handled any issues that may have come up.
They do more than just details and tints.
Definitely recommend this place for all your vehicle needs.
Response from the owner · 2 days ago
Thank you, Arron, for the wonderful review and recommendation. We are glad Pierre took care of everything and that you appreciate the range of services we provide. Your feedback means a lot to our team. We look forward to helping with your vehicle needs again.
lisa Thompson3 reviewsiTotal number of Google reviews lisa has written across all businesses on Google Maps, not just this one.
Rep was very polite and they take there time with everything they do they do a great job customer service is plus1
Response from the owner · 2 days ago
Thank you, Lisa, for the five-star review and for highlighting our team's politeness and thoroughness. We are glad the representative took the time to do the job right and that our customer service stood out. Your feedback means a lot and helps us continue providing a great experience.
Mancini x 73 reviewsiTotal number of Google reviews Mancini has written across all businesses on Google Maps, not just this one.
Got full tints + windshield and was very satisfied. Went back for full frontal PPF on my tesla and am very happy with the results. Came back 2-3 weeks after PPF for their free edge checkup which is included in their PPF service and they fixed up some loose edges perfectly. Very happy with the results, highly recommend!!
Response from the owner · 2 months ago
Thank for the review Mr Mancini! We’re glad you liked it. In a world where you expect to recieve less, reviews like this let us know were staying on track and delivering on expectations!
Javier Guzman9 reviewsiTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
I just brought my tacoma trd sport to have the windshield and two front windows tinted, i spoke to Pierre and he made and appointment fast and had very good comunication in all my questions and explained the differences on what options they had. They did an amazing job, im pretty happy with the results. Will definitely be looking for them in any other needs that i have with my cars.
Response from the owner · 2 months ago
Looks great Javier! Thanks for the review!
Mutaz Abubker1 reviewiTotal number of Google reviews Mutaz has written across all businesses on Google Maps, not just this one.
