Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
AutoNation Acura Gulf Freeway Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty92−0.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

AutoNation Acura Gulf Freeway Service Center

League City, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 263 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AutoNation Acura Gulf Freeway Service Center is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 73% of auto body shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AutoNation Acura Gulf Freeway Service Center is better than 92% of auto body shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AutoNation Acura Gulf Freeway Service Center is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 80% of auto body shops.A
80

Reviews for your job

Customers hired AutoNation Acura Gulf Freeway Service Center for 8 kinds of job.

AutoNation Acura Gulf Freeway Service Center for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Air & cabin filter replacement”

Jana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is an outstanding dealership with an excellent service center. Our service advisor Matthew Danner is the best of the best!

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
Harvey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great place to get an oil change. Fast and easy with clean, relaxing waiting area. Will definitely return next time the wrench pops up on display!

Reasonable priceAir & cabin filter replacement
J12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

It a great experience very professional and friendly stress free very happy with the service I received from Richard at Acura Auto Nation.

Reasonable priceAuto windshield repairAir & cabin filter replacementTires
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Good price for new windshield wipers

Great priceAir & cabin filter replacementWiper blade installationOil change
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

5 star review every time. The service writer Mario does a fabulous job of going over everything and making sure you are 100% satisfied. He went above and beyond the next day just checking in as well. Highly recommend!!

Great priceAir & cabin filter replacementOil change
Oh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone has been so very nice and helpful. The initial sale , the maintenance techs have all been so wonderful to work with. Matthew the service tech went above and beyond to take care of a recall issue at the same time as my service. I truly appreciate him saving me the extra time and trip back down to the…

Not sureAir & cabin filter replacementTiresOil change
Willie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mario Patino, Service Drive Manager, provided excellent service. The on-line video for my repair was very helpful. I had several repairs and I could not afford to have all the repair done at this time. My repair that I did approve matched to the detail list of all repair that was recommended. Mario provided…

TransmissionAir & cabin filter replacementSteering & suspension repair
Donald10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My serviced car is driving great! Jon did an excellent job in getting my services for my 2023 Acura Integra! I have a lot of respect for Acura Autonation, League City, TX.

Auto windshield repairAir & cabin filter replacementTires
Mrs.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The moment I pulled up I was greeted with a warm smile! As I was waiting for my vehicle, I was briefed on what was going on the entire time by the service technician. The customer service and quality of work is spectacular!!!

Great priceAir & cabin filter replacementOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 40%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
Tires10—
Vehicle Inspection9—
Air & cabin filter replacement9—
Auto engine diagnostic7—
Wheel alignment7—
Steering & suspension repair4—
Auto windshield repair3—

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