Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
AutoNation Acura Gulf Freeway Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty92−0.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

AutoNation Acura Gulf Freeway Service Center

League City, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 263 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AutoNation Acura Gulf Freeway Service Center is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 73% of auto body shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AutoNation Acura Gulf Freeway Service Center is better than 92% of auto body shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AutoNation Acura Gulf Freeway Service Center is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 80% of auto body shops.A
80

Reviews for your job

Customers hired AutoNation Acura Gulf Freeway Service Center for 8 kinds of job.

AutoNation Acura Gulf Freeway Service Center for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Steering & suspension repair”

RoseLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

As per usual; the service department was great; they knew the repairs were going to take a few hours so I got a loaner car; my only complaint is; if you are having a SUV repaired; the loaner should be a SUV; I am not comfortable driving a car (I didn’t realize this until after the fact) in the future; if a SUV is…

Reasonable priceTransmissionSteering & suspension repairWheel alignment
Yifeng2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great job replaced struts and all brackets front end alignment car tracks perfect now and no more noises from the worn struts and brackets

Steering & suspension repairWheel alignment
Willie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mario Patino, Service Drive Manager, provided excellent service. The on-line video for my repair was very helpful. I had several repairs and I could not afford to have all the repair done at this time. My repair that I did approve matched to the detail list of all repair that was recommended. Mario provided…

TransmissionAir & cabin filter replacementSteering & suspension repair
Virginia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I appreciate the excellent customer service I always receive from the Service Department. Jon recently worked with me to assist in getting repairs done and the communication was excellent, along with handling my questions about the service my car needed. I appreciate the whole team in their consistent customer…

Reasonable priceSteering & suspension repairWheel alignmentOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 40%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
Tires10—
Vehicle Inspection9—
Air & cabin filter replacement9—
Auto engine diagnostic7—
Wheel alignment7—
Steering & suspension repair4—
Auto windshield repair3—

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