Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
AutoNation Acura Gulf Freeway Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty92−0.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

AutoNation Acura Gulf Freeway Service Center

League City, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 263 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AutoNation Acura Gulf Freeway Service Center is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 73% of auto body shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AutoNation Acura Gulf Freeway Service Center is better than 92% of auto body shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AutoNation Acura Gulf Freeway Service Center is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AutoNation Acura Gulf Freeway Service Center is better than 80% of auto body shops.A
80

Reviews for your job

Customers hired AutoNation Acura Gulf Freeway Service Center for 8 kinds of job.

AutoNation Acura Gulf Freeway Service Center for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Vehicle Inspection”

Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They are best of best.Giving right advice.Did very good job.

Great priceAuto engine diagnosticVehicle InspectionOil change
Roxane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I did not buy my 2016 Acura TLX in 2019 from this dealer but they have always treated me as I did! I will use this dealer for all my service needs and they have made me a list for my older Acura to keep it in top performance that I have been taking care of a little at a time! I still love my care and want to keep…

Great priceVehicle InspectionAir conditioningOil change
BrandyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very knowledgeable Techs and Service Writers! Great IT with video, text message updates, and estimate/quote info. Timely admitted and released within quoted time period. Extensive and thorough analysis and assessment of needed and suggested repairs.

Reasonable priceVehicle InspectionOil change
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Took advantage of their special offers, oil change & tire rotation 👍

Reasonable priceAuto engine diagnosticVehicle InspectionOil change
Jana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is an outstanding dealership with an excellent service center. Our service advisor Matthew Danner is the best of the best!

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
Daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jon was kind and courteous. Service was thorough and timely.

Reasonable priceElectricalAuto engine diagnosticVehicle Inspection
Dennis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My service experience was.very pleasurable

Great priceVehicle InspectionOil change
yolandaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Richard and the rest of the team was absolutely AMAZING. They kept me updated the entire time my car was being serviced and they recommended light repairs I needed to consider getting fixed. The recall issue I had was taken care of and with my warranty, I was able to get other things fixed that I didn't know were…

Great priceAuto engine diagnosticVehicle InspectionWheel alignment
JoeLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Great priceTiresVehicle InspectionOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 40%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
Tires10—
Vehicle Inspection9—
Air & cabin filter replacement9—
Auto engine diagnostic7—
Wheel alignment7—
Steering & suspension repair4—
Auto windshield repair3—

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