Autosolutions logo

Autosolutions

Auto repair shop · Vernon Hills, IL · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 218 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 216 Google reviews · 23 photos
97%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
Oct 2026latest review

Autosolutions at a glance

Google reviewers rate Autosolutions 4.9 out of 5 based on 216 reviews, highlighting professional communication, transparent pricing, and thorough diagnostics. Customers frequently mention prompt service, flexible scheduling, and detailed explanations of repair options for issues ranging from routine maintenance to emergency fixes. One common criticism involves a discrepancy between the advertised free code scan and actual diagnostic charges, while another report cites a coolant leak that appeared after a tire repair.

  • Google rating: 4.9 out of 5 from 216 reviews (97% five-star).
  • Reviews on this page: 216 Google reviews (182 with written comments, 4 with photos).
  • Owner responses: the business replied to 15% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Auto Repair Shop serving Vernon Hills, Illinois.

Data from Google, last updated October 31, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction94Reliability94Craft & service100Value100Momentum100Replies to reviews54Satisfaction: 94 (median 90)Reliability: 94 (median 87)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 54 (median 61)
AutosolutionsAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Autosolutions: 94/100 on this factor. Category median: 90.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Autosolutions: 94/100 on this factor. Category median: 87.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Autosolutions: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Autosolutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Autosolutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Autosolutions: 54/100 on this factor. Category median: 61.C
54

Bar = this company · dark tick = category median.

Star ratings

216 Google reviews we collected

  • 5 stars21097%
  • 4 stars42%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 182 written reviews

  • Praise39999%
  • Complaints41%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1843%
  • Reasonable2252%
  • Overpriced12%
  • Not sure12%

Topic share

How often each topic comes up in the written reviews

  • Quality & results8922%
  • Staff & attitude8621%
  • Honesty & trust5915%
  • Price & value5213%
  • Would recommend4712%
  • Communication379%
  • Speed & response338%

What customers talk about

We read 182 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Excellent service as always; Dave kept me informed as to the progress of the repairs and was totally professional and honest as to cost.”
  • “It is the most friendly and most highly qualified company I have ever dealt with in taking care of my 22 year old jeep.”
  • “Honest and transparent throughout the entire process.”
  • “Professional, fair pricing, timely, strong communication prior to and during service.”
  • “I highly recommend Autosolutions for any vehicle service.”
    “Cannot recommend this staff enough.”
  • “Very thorough explained every detail and worked hard to make sure that it did not cost me very much.”
  • “He came and ck out my car and made appointment for next day.”

People customers mention

  • David 15 reviews
  • Cody 14 reviews
  • Dave 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Autosolutions for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Pamela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I highly recommend. Was having trouble with my car lagging to start. I stopped by and spoke with Cody. He came and ck out my car and made appointment for next day. David text and kept me the loop of what was going on. They gave a complete diagnosis of my car. They go above and beyond and would highly recommend!

Great priceBattery
CharlesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent service as always; Dave kept me informed as to the progress of the repairs and was totally professional and honest as to cost. This is a 2003 Honda Accord and I keep it in tip top condition with Autosolution's help. Thanks to Dave and all who worked on it.

Ronald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

It is the most friendly and most highly qualified company I have ever dealt with in taking care of my 22 year old jeep.

Not sure
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I live in Minnesota, but my daughter lives in Illnois, and she called me at 7 a.m. to tell me her muffler was dragging on the ground and wasn't sure what she should do. Luckily she was 2 minutes away from Auto Solutions and Cody took her rights in. He not only fixed the issue but didn't charge her. He restored my faith in humanity. Cody your the man...

Great priceExhaust
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

this auto shop has some amazing people that work here!! especially Cody!! i was rear ended on the highway and while dealing with the insurance process from a totaled out car and trying to find a new one my muffler has been hanging on my a thread. this morning it collapsed on my way to work and thankfully they were…

Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional, fair pricing, timely, strong communication prior to and during service.

Reasonable priceOil change

Photos

Customer reviews

4.9 ★★★★★ 216 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Laura Carusiello1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A truly professional and pleasant experience. I highly recommend!

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection, Oil change
Pamela Kuchar8 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend. Was having trouble with my car lagging to start. I stopped by and spoke with Cody. He came and ck out my car and made appointment for next day. David text and kept me the loop of what was going on. They gave a complete diagnosis of my car. They go above and beyond and would highly recommend!

  • Price assessment: Great price
  • Services: Battery
Charles S.Local Guide · 14 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service as always; Dave kept me informed as to the progress of the repairs and was totally professional and honest as to cost. This is a 2003 Honda Accord and I keep it in tip top condition with Autosolution's help. Thanks to Dave and all who worked on it.

Ronald Salway1 reviewTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It is the most friendly and most highly qualified company I have ever dealt with in taking care of my 22 year old jeep.

  • Price assessment: Not sure
Mike Reckinger13 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I live in Minnesota, but my daughter lives in Illnois, and she called me at 7 a.m. to tell me her muffler was dragging on the ground and wasn't sure what she should do. Luckily she was 2 minutes away from Auto Solutions and Cody took her rights in. He not only fixed the issue but didn't charge her. He restored my faith in humanity. Cody your the man...

  • Price assessment: Great price
  • Services: Exhaust
Nicole Reckinger6 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

this auto shop has some amazing people that work here!! especially Cody!! i was rear ended on the highway and while dealing with the insurance process from a totaled out car and trying to find a new one my muffler has been hanging on my a thread. this morning it collapsed on my way to work and thankfully they were the closest place near me!! cody was able to get my muffler fixed within 10 minutes and i was back on my way!

Scott Torvik3 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional, fair pricing, timely, strong communication prior to and during service.

  • Price assessment: Reasonable price
  • Services: Oil change
Ricky2 reviewsTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honest and transparent throughout the entire process. The entire team was very respectful and helpful. This is the best shop around, and now the only place I will take my truck.

Amish Thakker6 reviewsTotal number of Google reviews Amish has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Personal and Professional service every time. Lots of extra perks.

  • Price assessment: Reasonable price
Response from the owner · 2 years ago

Hey Amish, it's David here from Autosolutions, thank you for the kind words and the wonderful review! Thank you as always for your support, it means the world for our team here. We look forward to your next visit!

Arthur SchwankLocal Guide · 15 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was impressed by the thoroughness of the mechanical and safety inspection that included photos and recommendations needing further attention. I like regular maintenance in small bites. Thanks!

  • Price assessment: Reasonable price
  • Services: Electrical, Oil change

Autosolutions on Google Maps →

Business details