AV and Automation Specialists LLC - Audio Video Installation & Home Security
Automation company · Tucson, AZ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%93+14.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#207 of 322 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★110 Google reviews · 2 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
AV and Automation Specialists LLC - Audio Video Installation & Home Security at a glance
Google reviewers rate the company five stars based on one hundred and ten reviews, noting that the owner replied to twenty-six percent of them. Clients frequently describe technicians as punctual, professional, and knowledgeable when installing or repairing home theater systems, security cameras, and network equipment. Recurring themes include clear communication, efficient scheduling, and reasonable pricing for services ranging from speaker upgrades to smoke detector installation. The provided excerpts contain no low-star ratings, so no common criticism is identified in this sample.
Google rating: 5.0 out of 5 from 110 reviews (98% five-star).
Reviews on this page: 110 Google reviews (86 with written comments, 1 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: February 16, 2026.
Service: Video Production Company serving Tucson, Arizona.
Data from Google, last updated November 6, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AV and Automation Specialists LLC - Audio Video Installation & Home Security: 97/100 on this factor. Category median: 99.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AV and Automation Specialists LLC - Audio Video Installation & Home Security: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AV and Automation Specialists LLC - Audio Video Installation & Home Security: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AV and Automation Specialists LLC - Audio Video Installation & Home Security: 93/100 on this factor. Category median: 95.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AV and Automation Specialists LLC - Audio Video Installation & Home Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
–
Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
5.0of 5
5 stars10898%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
99%praise
Praise14399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4733%
Speed & response2819%
Quality & results2517%
Would recommend2215%
Communication86%
Price & value86%
Honesty & trust64%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Automation Specialists is an extremely professional and personable company to do business with.”
“…ade installed in our home theater and the technician, John, was very efficient, effective, and a pleasure to work with!…”
“From the Customer Service representatives to the expert field technicians, they're all top notch.”
“We will be using this company again in the very near future.”
“Miguel very helpful explaining problem and solution”
“This company is reasonably priced for all of the services they provide.”
“Automation Specialists have been responsive and reliable for the installation and servicing of the system they installed at our business.”
People customers mention
Roland11 reviews
Miguel8 reviews
John3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Hal3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Automation Specialists is an extremely professional and personable company to do business with. They really know there stuff. From the Customer Service representatives to the expert field technicians, they're all top notch. We had a surround sound speaker system upgrade installed in our home theater and the…
romie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Service personnel Q and Miguel were 100% qualified and professional from start to finish. Always asking me about my satisfaction throughout the installation of my security cameras. Very neat and clean in appearance and workmanship. Automation Specialist Inc is truly recommanded
Kyle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Q came down the next day after I called in at 7am and got my 2 replacement speakers hooked up in under an hour. He was quick, polite and very clean. Awesome service!
Donald5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Had new smoke detectors installed throughout my home. Process, from estimate through installation, was seamless. Technician was friendly, informative and efficient and a pleasure to work with.
PaulLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Automation Specialist has provided security service for our home and business for many years. Always reliable, always proving timely service. Their attention to detail is superior!
Barbara10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Q was terrific. He showed up quickly after our call, adjusted our outdoor cameras, painted our sensor so it would match our new door, and installed it. Couldn’t have asked for better service!!!
Automation Specialists is an extremely professional and personable company to do business with. They really know there stuff. From the Customer Service representatives to the expert field technicians, they're all top notch. We had a surround sound speaker system upgrade installed in our home theater and the technician, John, was very efficient, effective, and a pleasure to work with! His attention to detail was amazing and the resulting sound system really rocks our house! Which is exactly what we were hoping for. This company is reasonably priced for all of the services they provide. We will be using this company again in the very near future.
romie rome4 reviewsiTotal number of Google reviews romie has written across all businesses on Google Maps, not just this one.
Service personnel Q and Miguel were 100% qualified and professional from start to finish. Always asking me about my satisfaction throughout the installation of my security cameras. Very neat and clean in appearance and workmanship. Automation Specialist Inc is truly recommanded
Kyle Redfield4 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Q came down the next day after I called in at 7am and got my 2 replacement speakers hooked up in under an hour. He was quick, polite and very clean. Awesome service!
Donald Tarrence5 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Had new smoke detectors installed throughout my home. Process, from estimate through installation, was seamless. Technician was friendly, informative and efficient and a pleasure to work with.
Paul HallumsLocal Guide · 26 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Automation Specialist has provided security service for our home and business for many years. Always reliable, always proving timely service. Their attention to detail is superior!
Barbara Provus10 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Q was terrific. He showed up quickly after our call, adjusted our outdoor cameras, painted our sensor so it would match our new door, and installed it. Couldn’t have asked for better service!!!
Denise Elsten6 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
We have had them install cameras for both the business and our home. We have had a couple little glitches, but have had very good interactions with their technicians. Q does an amazing job, explains things so that we understand them, and makes sure that we are satisfied with the way everything is working. Thank you for making us feel safe.
Kelly Randall2 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Automation Specialists have been responsive and reliable for the installation and servicing of the system they installed at our business. We are very happy with our experience with them.
Louise Keane10 reviewsiTotal number of Google reviews Louise has written across all businesses on Google Maps, not just this one.
We had to get new carpeting and had to disconnect the TV< etc. to move the TV and stand. In putting it all back together I didn't have it quite right and close just doesn't cut it. I called yesterday and they were fully booked until a week from today. Roland was able to fit us into the schedule today and Miguel came out to remedy the problem. He was so personable and competent! In short order he had it all sorted out and did such a wonderful job. I wasn't sure my husband would survive the Thanksgiving weekend, with all of the football games, with no TV!!! Thanks Miguel. You're the best! Our experience with Automaton Specialists Inc. has been unfailingly positive.
Positive: Responsiveness, Quality, Professionalism, Value
Hal TrainerLocal Guide · 10 reviewsiTotal number of Google reviews Hal has written across all businesses on Google Maps, not just this one.
I can see why Automation Specialists is the winner of the 2023 Best Home Theater/Audio/Video company award! They are one of the finest companies to do business with for any of your multimedia needs! All of the team members in the Customer Service Department are great to work with. They know their stuff when it comes to your multimedia needs, its equipment, and are great with their customer service people skills. Getting an appointment is easy especially when you consider how consistently busy these guys and gals are. Roland in the main office set up an appointment for Miguel to come out to the house [called on a Thursday and my appointment was the following Monday which I thought was awesome) to take a look at our new Denon AV receiver (which is part of our multimedia home theater) that decided to just stop working. I briefed him on what had happened and he set to work to resolve the issue. After a couple of firmware and software updates, our surround sound system and all related components were working perfectly! I've had the pleasure of working with the top notch Customer Service Team of Roland and John in setting up our new home theater upgrade in December of 2022. My experience with working with Miguel was top notch as well! Many thanks to the entire team there at Automation Specialists! 👍👍
