Carpet cleaning service · Albuquerque, NM · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%93+14.2Craft & service penalty97−0.3Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★79 Google reviews · 4 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Avalanche Carpet and Tile Cleaning LLC at a glance
Customers consistently praise the company for thorough carpet, tile, and upholstery cleaning that effectively removes stains and odors. Reviewers highlight punctuality, flexible scheduling, and clear communication regarding pricing before work begins. The service is described as professional, with staff taking care to protect home surfaces and clean up after the job. One minor issue noted was a lingering pet odor that required a free follow-up visit to resolve.
Google rating: 5.0 out of 5 from 79 reviews (99% five-star).
Reviews on this page: 79 Google reviews (72 with written comments).
Owner responses: the business replied to 1% of reviews.
Most recent review: July 9, 2026.
Service: Rug Cleaner serving Albuquerque, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Avalanche Carpet and Tile Cleaning LLC: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Avalanche Carpet and Tile Cleaning LLC: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Avalanche Carpet and Tile Cleaning LLC: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Avalanche Carpet and Tile Cleaning LLC: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Avalanche Carpet and Tile Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
–
Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
5.0of 5
5 stars7899%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
99%praise
Praise15299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4630%
Staff & attitude3422%
Price & value2516%
Would recommend2516%
Speed & response1912%
Honesty & trust32%
Communication11%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for someone who delivers exceptional results every time, Avalanche Carpet Cleaning is the company to call!”
“Eric is professional, efficient, reasonably priced, and stands behind his work with a satisfaction guarantee.”
“Very reasonable and did an excellent job, definitely recommend to anyone in need of a cleaning!”
“Eric with Avalanche Carpet Cleaning has been my go-to carpet cleaner for several years, and I can’t recommend him highly enough!”
“Will always manage to get us scheduled when we need it, and is prompt.”
“Eric clearly takes pride in his work and runs an honest company.”
“Appreciate the care in communicating the concerns that arose.”
People customers mention
Eric15 reviews
Brian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Avalanche Carpet and Tile Cleaning LLC for 2 kinds of job. Pick one to see what they paid and said.
djaleigh4Local Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Eric with Avalanche Carpet Cleaning has been my go-to carpet cleaner for several years, and I can’t recommend him highly enough! I have light beige carpet that shows every little stain, but after each cleaning it looks brand new.
I was especially impressed when he completely removed a large black ink spill that I…
Dylan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Eric came out and I showed him all of the different areas of the house and some upholstery that was in need of cleaning. He went over the process he was going to do and gave me a price before doing anything. Very reasonable and did an excellent job, definitely recommend to anyone in need of a cleaning!
Sandy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Highly recommend this company! Fast, reliable, and terrific work! Very affordable.
DennisLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
He did a far more thorough job than I expected and it cost less than I was happily willing to pay ! (All homes rugs even with "some" furniture not moved, & 2 couches that look new now !).
Tina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
What a wonderful company! Eric came to my home in late November 2025 to clean our carpets. He was very nice, made me feel at ease and got right to work. The carpets looked great and his fees were very fair.
I called Eric after about a week as I had some cat urine areas that Eric worked on, but the smell was still…
LaraLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I wish I had taken a before and after picture! I had some pretty bad stains thanks to my dog and girls makeup falling to the carpet! I was blown away to come home to such amazing, great smelling, clean carpets! Also, Great price very affordable. We look forward to having our tile cleaned and will continue to use Avalanche Carpet and Tile cleaning!
Eric with Avalanche Carpet Cleaning has been my go-to carpet cleaner for several years, and I can’t recommend him highly enough! I have light beige carpet that shows every little stain, but after each cleaning it looks brand new.
I was especially impressed when he completely removed a large black ink spill that I thought had permanently ruined my carpet. His results are truly amazing.
Eric is professional, efficient, reasonably priced, and stands behind his work with a satisfaction guarantee. If you’re looking for someone who delivers exceptional results every time, Avalanche Carpet Cleaning is the company to call!
Dylan Knealing10 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Eric came out and I showed him all of the different areas of the house and some upholstery that was in need of cleaning. He went over the process he was going to do and gave me a price before doing anything. Very reasonable and did an excellent job, definitely recommend to anyone in need of a cleaning!
Sandy Min5 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
He did a far more thorough job than I expected and it cost less than I was happily willing to pay ! (All homes rugs even with "some" furniture not moved, & 2 couches that look new now !).
Tina Everett4 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
What a wonderful company! Eric came to my home in late November 2025 to clean our carpets. He was very nice, made me feel at ease and got right to work. The carpets looked great and his fees were very fair.
I called Eric after about a week as I had some cat urine areas that Eric worked on, but the smell was still present. He came back out to our house and for no charge, worked on those areas more in depth and to our satisfaction. We were shocked that there was no extra payment required. Eric clearly takes pride in his work and runs an honest company. I highly recommend Avalanche Cleaning!
Lara KraftLocal Guide · 13 reviewsiTotal number of Google reviews Lara has written across all businesses on Google Maps, not just this one.
I wish I had taken a before and after picture! I had some pretty bad stains thanks to my dog and girls makeup falling to the carpet! I was blown away to come home to such amazing, great smelling, clean carpets! Also, Great price very affordable. We look forward to having our tile cleaned and will continue to use Avalanche Carpet and Tile cleaning!
Robert Buxman2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Eric did a fantastic job cleaning and sealing our tile grout and stretching some carpet. Our tile was overdue and it looks great. Highly recommended!
Sreyashi ChakravartyLocal Guide · 49 reviewsiTotal number of Google reviews Sreyashi has written across all businesses on Google Maps, not just this one.
Eric has been cleaning our area rugs for years now & does a fabulous job! Will always manage to get us scheduled when we need it, and is prompt. He has worked miracles on stains that I thought were hopeless & made our rugs look brand new again!
