Auto repair shop · Richmond, VA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 133 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 54%
4.8★★★★★323 Google reviews · 13 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Axselle Auto Service 4.8 out of 5 based on 323 reviews, with the owner responding to 98% of them. Customers frequently praise the shop for honest pricing, thorough diagnostics, and quick turnaround times for services like inspections, repairs, and maintenance. However, some low-star reviews highlight issues with communication, including missed callbacks, rude interactions with staff, and extended vehicle hold times that left customers dissatisfied.
Google rating: 4.8 out of 5 from 323 reviews (91% five-star).
Reviews on this page: 323 Google reviews (224 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 19, 2026.
Service: Auto Body Shop serving Richmond, Virginia.
Data from Google, last updated November 4, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Axselle Auto ServiceAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Axselle Auto Service: 86/100 on this factor. Category median: 89.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Axselle Auto Service: 84/100 on this factor. Category median: 85.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Axselle Auto Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Axselle Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Axselle Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Axselle Auto Service: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
323 Google reviews we collected
4.8of 5
5 stars29391%
4 stars175%
3 stars41%
2 stars10%
1 star82%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
96%praise
Praise38596%
Complaints164%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price975%
Reasonable325%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust8621%
Staff & attitude8220%
Price & value6316%
Speed & response6015%
Quality & results5714%
Would recommend4411%
Communication92%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always do execellent job, know what needs done and very honest.”
“I don’t like being lied to and deceived .”
“They could not have been nicer, and I felt greatly comforted by their expertise.”
“The receptionist is completely rude and ineffective , they cost way too much, and will keep your car for 6 plus WEEKS”
“David is great, he's an awesome guy down to earth, fair and straight forward.”
“Oh and by the way a hub cost 200.”
“They got me in quickly, updated me at every step of the process, and fixed the issue while explaining exactly what the root cause was.”
“In my opinion the soul of customer service is slowly dying.”
“They diagnosed the problem and fixed it in the same day!”
“Me and my fiance both had our cars worked on in the past and never had a problem, I am happy to say that I will be using them again when the time comes.”
“Avoid this one if you have any urgent matters”
“Thank you Dave for your friendly, kind and honest service and clear communication 😊”
People customers mention
Dave15 reviews
Lakeside3 reviews
Axelle3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Axselle Auto Service for 8 kinds of job. Pick one to see what they paid and said.
TTimLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Took my car to Axselle to have a power steering line replaced, they did a good job on my car, Dave is a great person along with everyone else.
Me and my fiance both had our cars worked on in the past and never had a problem, I am happy to say that I will be using them again when the time comes. They are honest people.
Thank you
Steering & suspension repair
RredheadLocal Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
David is great, he's an awesome guy down to earth, fair and straight forward. If you can always take your car and your business to his place in lakeside, richmond va.
MMartha10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent Customer Service! Very Thorough and Trustworthy in Repairs!
I completely trust Axselle Auto with maintenance and repairs for my 2006 Honda CR-V! Their customer service is excellent, they are always very thorough in their assessment of needed repairs and I am always very satisfied with their work! I have…
Cchris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Going to Axselle for our cars for years. Always do execellent job, know what needs done and very honest. They are the best.
JJaysonLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I took my '12 Subaru in for a second opinion on a control arm replacement and a state inspection. Another local place failed it for failed lower control arms. I took it here and asked to replace it if needed and re-inspect. They came back saying nothing was wrong with the control arms.
Since I was willing to pay…
Great priceSteering & suspension repair
HHannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The BEST customer service! I was visiting Richmond from out of town and had an issue with my car AC. They got me in quickly, updated me at every step of the process, and fixed the issue while explaining exactly what the root cause was. They could not have been nicer, and I felt greatly comforted by their expertise.…
Great priceA/C installation & repairAir conditioning
Took my car to Axselle to have a power steering line replaced, they did a good job on my car, Dave is a great person along with everyone else.
Me and my fiance both had our cars worked on in the past and never had a problem, I am happy to say that I will be using them again when the time comes. They are honest people.
Thank you
Services: Steering & suspension repair
Response from the owner · 2 weeks ago
Tim, thank you for your review! We're glad to hear that Dave and the team did a great job replacing your power steering line and that we earned your trust. We appreciate your kind words and look forward to serving you again next time!
R
redhead flamesLocal Guide · 59 reviewsiTotal number of Google reviews redhead has written across all businesses on Google Maps, not just this one.
David is great, he's an awesome guy down to earth, fair and straight forward. If you can always take your car and your business to his place in lakeside, richmond va.
Response from the owner · 3 weeks ago
Thank you for taking the time to leave us a review! We’re happy to hear that our straightforward and fair approach stands out to you. We appreciate your kind words and look forward to serving you again next time!
M
Martha Abernethy10 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Excellent Customer Service! Very Thorough and Trustworthy in Repairs!
I completely trust Axselle Auto with maintenance and repairs for my 2006 Honda CR-V! Their customer service is excellent, they are always very thorough in their assessment of needed repairs and I am always very satisfied with their work! I have been a customer for many years and wouldn't take my care anywhere else!
Response from the owner · a year ago
Thank you, Martha! We are so glad to hear that you continue to trust us with your vehicle's maintenance and repairs. Providing excellent customer service and thorough work is our top priority. We truly appreciate your loyalty and look forward to helping you again next time!
E
Ebee GreeLocal Guide · 47 reviewsiTotal number of Google reviews Ebee has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to leave us a review! We are glad to hear our service met your expectations and that you found our team friendly. Thanks for choosing us and we hope to serve you again in the future!
C
Corey StockdaleLocal Guide · 29 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
They fixed my Impala up faster than I expected. She drives perfectly now
Price assessment: Great price
Services: Wheel alignment
Response from the owner · a month ago
Corey, thank you for your review! We're glad to hear your Impala was back on the road quicker than expected and is now running perfectly. Our team prides itself on fast, reliable service that keeps you on the road. We appreciate your support and hope to serve you again in the future!
C
chris curley4 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Going to Axselle for our cars for years. Always do execellent job, know what needs done and very honest. They are the best.
Response from the owner · a month ago
Chris, thank you so much for your review! We really appreciate your loyalty and kind words about our honest service and attention to detail. The team takes pride in knowing exactly what’s needed to keep your cars running smoothly. We look forward to serving you for many more years to come!
J
Jayson RichardsonLocal Guide · 37 reviewsiTotal number of Google reviews Jayson has written across all businesses on Google Maps, not just this one.
I took my '12 Subaru in for a second opinion on a control arm replacement and a state inspection. Another local place failed it for failed lower control arms. I took it here and asked to replace it if needed and re-inspect. They came back saying nothing was wrong with the control arms.
Since I was willing to pay for this and they gave an honest review, they won me over. I will be returning.
Price assessment: Great price
Services: Steering & suspension repair
Response from the owner · 4 months ago
Jayson, thank you so much for your five-star review! We're glad to hear that we could provide an honest assessment and earn your trust with your Subaru’s control arms and state inspection. At Axselle Auto Service, transparency and integrity are our top priorities, and we're happy to know you’ll be returning for future service. Thank you for choosing us and we look forward to seeing you again next time!
H
Hannah Ziegler2 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
The BEST customer service! I was visiting Richmond from out of town and had an issue with my car AC. They got me in quickly, updated me at every step of the process, and fixed the issue while explaining exactly what the root cause was. They could not have been nicer, and I felt greatly comforted by their expertise. Clearly very knowledgeable and well-respected in the area. Highly recommend! Truly a 5 star experience.
Price assessment: Great price
Services: A/C installation & repair, Air conditioning
Response from the owner · 5 months ago
Hannah, thank you so much for your five-star review! We're thrilled to hear that our team could provide quick, clear, and friendly support while you were visiting Richmond. It's our priority to keep our customers informed and comfortable throughout the repair process, and we're glad you felt confident in our expertise. We appreciate your recommendation and look forward to assisting you again whenever you're in town. Safe travels!
K
Kareema Sakari7 reviewsiTotal number of Google reviews Kareema has written across all businesses on Google Maps, not just this one.
I contacted Exselle and spoke to Dave when I received an excessive bill from the Honda dealer. Intuitively nothing sat right with me about my experience with the dealer. My dad searched for repair businesses with a great reputation for honesty and quality repairs and told me to contact them. My whole experience was nothing short of excellent from the initial inquiry to obtaining my vehicle back. The cost of my repairs were commensurate with the service repairs and I’m grateful to have found Exselle and I’ll never go anywhere else. Thank you Dave for your friendly, kind and honest service and clear communication 😊
Price assessment: Great price
Services: Auto engine diagnostic, Fuel delivery, Auto maintenance
Response from the owner · 5 months ago
Thank you so much for taking the time to leave us a glowing review, Kareema! We are thrilled to hear that you had a positive experience with our team at Axselle Auto Service. Our top priority is providing honest and quality repairs to our customers, and we are delighted that we were able to exceed your expectations. We truly appreciate your kind words and we look forward to serving you again in the future. Thank you again for choosing us!
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Rob Wooten15 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
An honest and talented group of mechanics and staff.
Response from the owner · 5 months ago
Thank you so much for your kind words and positive review, Rob! Our team is dedicated to providing honest and efficient service to all of our customers and we are glad that was reflected in your visit. We are grateful for your trust and support, and we look forward to serving you again in the future. Thank you for choosing Axselle Auto Service!
