Towing service · Atlanta, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%25+1.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 60 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★517 Google reviews · 24 photos
99%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
AZ roadside assistance tow truck service at a glance
Google reviewers rate AZ roadside assistance tow truck service five stars based on 517 reviews, highlighting quick response times, 24/7 availability, and affordable pricing for towing and jump starts. Customers frequently note professional communication and reliable service across the Atlanta area. However, low-star reviews indicate recurring issues with improper vehicle placement in driveways and unresponsive communication when customers requested adjustments or questioned high fees for short distances.
Google rating: 5.0 out of 5 from 517 reviews (99% five-star).
Reviews on this page: 517 Google reviews (499 with written comments, 204 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 22, 2026.
Service: Towing Service serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AZ roadside assistance tow truck service: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AZ roadside assistance tow truck service: 93/100 on this factor. Category median: 89.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AZ roadside assistance tow truck service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AZ roadside assistance tow truck service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AZ roadside assistance tow truck service: 25/100 on this factor. Category median: 67.D
25
Bar = this company · dark tick = category median.
Star ratings
517 Google reviews we collected
5.0of 5
5 stars51199%
4 stars20%
3 stars00%
2 stars31%
1 star10%
Praise vs complaints
Phrases our text analysis found in 499 written reviews
99%praise
Praise77899%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4590%
Reasonable48%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response29237%
Staff & attitude11715%
Quality & results11615%
Price & value11615%
Would recommend8210%
Honesty & trust527%
Communication71%
What customers talk about
We read 499 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick fast and reliable towing in College Park to Decatur affordable price best quality service cheap price highly recommend recommended this towing c…”
“What seemed like the worst night of my life was easily smoothed over by his kindness.”
“Amazing work, they towed both cars no keys and parked both cars in a very tight parking spots will be using their services again highly recommend!”
“Unexpectedly , like any tourist worst nightmare our car had a default on the highway .”
“Good price and safe towing, he mentioned he was open 24/7 as well.”
“…ege Park to Decatur affordable price best quality service cheap price highly recommend recommended this towing company in area…”
“I could honestly say that this was my first but the best experience with roadside assistance and I pray there’s more people out there like Rosa !”
“Communicated all throughout and never had an attitude compared to other towers I talked to.”
People customers mention
Riverdale25 reviews
Fayetteville12 reviews
Jonesboro8 reviews
Towing8 reviews
Highway7 reviews
Raza6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AZ roadside assistance tow truck service for 8 kinds of job. Pick one to see what they paid and said.
Matavia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Unexpectedly , like any tourist worst nightmare our car had a default on the highway . We called and called the rental customer service line/ roadside assistance for some help hours passed and Roso finally showed up. What seemed like the worst night of my life was easily smoothed over by his kindness. The rental…
Not sureCar towing
Christel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Amazing work, they towed both cars no keys and parked both cars in a very tight parking spots will be using their services again highly recommend!!
Great priceCar towing
Jennifer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great price and amazing service! Communicated all throughout and never had an attitude compared to other towers I talked to.
Reasonable priceCar towing
Moe1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Quick fast and reliable towing in College Park to Decatur affordable price best quality service cheap price highly recommend recommended this towing company in area
Great priceCar towing
Alyssa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My car didn’t turn on and I called AZ roadside assistance to help jump the battery in my car. They got here quickly within 15 mins. They both were very nice and let me pay after they reached to my location. I would definitely recommend AZ for any car trouble you run into!
Reasonable priceBattery service
Gerald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Quick fast and reliable to truck company in Fayetteville area 24 seven open great price, affordable, best quality, roadside assistance and flatbed to Trucks service
Unexpectedly , like any tourist worst nightmare our car had a default on the highway . We called and called the rental customer service line/ roadside assistance for some help hours passed and Roso finally showed up. What seemed like the worst night of my life was easily smoothed over by his kindness. The rental company sent us many uber vouchers , that didn’t work. Rosa ensured that we wasn’t left alone in the cold, he lent us his phone to get back in contact with the customer care line but when they didn’t find any solution we thought all hope was lost. Rosa extended kindness to us by dropping us to the airport car rental location (that was an hour and 15 minutes away) and making sure our luggage’s and everything in the car was secured. I could honestly say that this was my first but the best experience with roadside assistance and I pray there’s more people out there like Rosa !
Price assessment: Not sure
Services: Car towing
Christel Bethune4 reviewsiTotal number of Google reviews Christel has written across all businesses on Google Maps, not just this one.
Quick fast and reliable towing in College Park to Decatur affordable price best quality service cheap price highly recommend recommended this towing company in area
Price assessment: Great price
Services: Car towing
Kevondric Davis2 reviewsiTotal number of Google reviews Kevondric has written across all businesses on Google Maps, not just this one.
