Jodi Storer3 reviewsTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleToo expensive 😔
Babe Plumbing Heating and Air
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%48+26.2Reliability 24%20+4.8Value 14%61+8.6Replies to reviews 7%99+7Craft & service penalty69−3.1Momentum penalty0−10Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 66 septic tank servicesPosition by Experts Score among all companies we track in this category. · better than 0%
4.6 ★★★★★ 320 Google reviews · 24 photos
87%five-star reviews
3.60★last 12 monthsAverage stars on reviews from the last 12 months only.
14.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$1.0ktypical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Babe Plumbing Heating and Air at a glance
Google reviewers rate Babe Plumbing Heating and Air 4.6 out of 5 based on 320 reviews, with the owner responding to 95% of feedback. Positive comments frequently highlight punctual service, clear communication, upfront pricing, and professional work on water heaters, drains, and gas leaks. However, several low-star reviews cite high costs and a recurring pattern of unreachable voicemail boxes and unreturned calls, leading some customers to question the company's operational status.
- Google rating: 4.6 out of 5 from 320 reviews (87% five-star).
- Reviews on this page: 320 Google reviews (282 with written comments, 6 with photos).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: September 29, 2026.
- Service: Septic Tank Service serving Mankato, Minnesota.
Data from Google, last updated October 28, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Babe Plumbing Heating and Air: 48/100 on this factor. Category median: 91.C
48
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Babe Plumbing Heating and Air: 20/100 on this factor. Category median: 87.D
20
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Babe Plumbing Heating and Air: 69/100 on this factor. Category median: 95.B
69
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Babe Plumbing Heating and Air: 61/100 on this factor. Category median: 100.B
61
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Babe Plumbing Heating and Air: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Babe Plumbing Heating and Air: 99/100 on this factor. Category median: 72.A
99
Bar = this company · dark tick = category median.
Star ratings
320 Google reviews we collected
- 5 stars27887%
- 4 stars62%
- 3 stars52%
- 2 stars10%
- 1 star309%
Praise vs complaints
Phrases our text analysis found in 282 written reviews
- Praise63594%
- Complaints396%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price517%
- Reasonable1862%
- Overpriced310%
- Not sure310%
$1.0k+141% vs typical septic tank services
Middle half of what 16 customers paid ($527–$1.7k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15924%
- Speed & response15924%
- Quality & results10415%
- Would recommend7912%
- Communication6810%
- Price & value6810%
- Honesty & trust375%
What customers talk about
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the beginning they were attentive and extremely communicative.”
“I called back just to see if we got disconnected and she told me she hung up on me because she didn't think it sounded like I was going to use their s…”
“He and Blake worked quickly and explained options and helped me in their reccomendation.”
“They never showed.”
“Bo did a great job and explained everything that he was going to do.”
“The customer service rep was very nice but this is terrible customer service.”
“Would highly recommend working with Bo at Babe Plumbing!”
“I would not recommend hiring this unethical business to do any work for you.”
“Curt was amazing - he took the time to explain everything and quoted me the exact price up front so I could make an informed decision.”
“They get the job done in a very reasonable amount of time.”
“Don’t hire this company unless you feel like getting ripped off.”
“I appreciated his honesty and willingness to get the job done right even if it wasn't the easiest solution.”
“Had the job done for 140 … place is a scam charging 5x average rates”
People customers mention
- Jeff 21 reviews
- Weston 12 reviews
- Jordan 10 reviews
- Isaac 7 reviews
- Curt 4 reviews
- Dana 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Babe Plumbing Heating and Air for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Matt7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★
Bo & John did an outstanding job. They were incredibly easy to work with and very accommodating. They exceeded my expectations. Thank you!!! Follow-up: At the time of installation there was one thing they didn’t have time to do. They said they would come back to finish at a later date. Since then I have texted…
Paid $1,000+Great priceToilet repair
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
Made an appointment, which was confirmed by text with a four hour window. They never showed. When I called I got a mailbox that was full. I'm done.
Paid $200–300Not sureDrain cleaning
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Bo did a great job and explained everything that he was going to do. He was very friendly and nice to work with.
Paid $600–700Reasonable price
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
From the first call to install, everything was exceptional. Friendly helpful and efficient. Beau is awesome, out of box thinker to get the job accomplished.
Paid $1,000+Not sure
Jarrod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Bo did a Fantastic job and great to work with. I am pleased with his work and professionalism. He and Blake worked quickly and explained options and helped me in their reccomendation. I highly recommend your services
Paid $600–700
Becca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Bo at Babe Plumbing went above and beyond to make sure our plumbing needs were met. I appreciated his honesty and willingness to get the job done right even if it wasn't the easiest solution. Would highly recommend working with Bo at Babe Plumbing!
Paid $1,000+Reasonable priceToilet repairToilet installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 40 | $1.2k–$2.4k |
| Plumbing pipe repair | 24 | $305–$1.1k |
| Plumbing leak detection | 23 | $54–$495 |
| Toilet repair | 21 | $209–$607 |
| Faucet installation | 18 | $292–$786 |
| Drain cleaning | 15 | $205–$478 |
| Plumbing leak repair | 15 | $248–$1.2k |
| Faucet repair | 14 | $271–$659 |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 320 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jennifer Broman6 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBought our water heater from them in Dec 2025, had a good experience, but it seems they are no longer in business! Website is down and no one is answering/returning calls.
Matt Thompson7 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBo & John did an outstanding job. They were incredibly easy to work with and very accommodating. They exceeded my expectations. Thank you!!! Follow-up: At the time of installation there was one thing they didn’t have time to do. They said they would come back to finish at a later date. Since then I have texted (no response), called (mailbox is always full) and emailed (my response was “invalid”). I have been conned. I am extremely angry and disappointed.
- Price assessment: Great price
- Price: $1,000+
- Services: Toilet repair
Response from the owner · 8 months ago
Thank you so much, Matt! We’re thrilled Bo and John were easy to work with and exceeded your expectations. They’ll be happy to hear your praise. We appreciate you taking the time to leave this review and look forward to helping you again in the future.
Angelina Gandini11 reviewsTotal number of Google reviews Angelina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recently discovered that an outdoor spigot they installed (freeze proof) was installed incorrectly and the pipe leading to it broke. I’ve been trying to get ahold of them for over a week now, but all calls go straight to a full voicemail box and their online scheduling is giving an error. Is Babe Plumbing still in business?
Yvonne Flynn3 reviewsTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTheir customer service sucks. I never got an invoice because my husband doesn't have an email address, I was told they would file the rebate with the energy company and they don't, and now I am trying to call and have two numbers - ALWAYS goes to VM and the mailbox is FULL!!!!!!!
- Services: Water heater installation
Kevin Spencer1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMade an appointment, which was confirmed by text with a four hour window. They never showed. When I called I got a mailbox that was full. I'm done.
- Price assessment: Not sure
- Price: $200–300
- Services: Drain cleaning
Mark Ehlers2 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBo did a great job and explained everything that he was going to do. He was very friendly and nice to work with.
- Price assessment: Reasonable price
- Price: $600–700
Response from the owner · 8 months ago
Thank you for the 5-star review, Mark. We're glad Bo explained everything clearly and was friendly to work with, and we'll pass along your compliments to him. We appreciate your feedback and look forward to serving you again.
Kelsey Maxfield5 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter our experience with Bo and Babe Plumbing, there is no one else we’d use! From the beginning they were attentive and extremely communicative. With multiple sick people at home, Bo worked around us all and even let my 5 year old bring his flashlight in to look at what he was fixing. Every step of the process was clear and all staff we worked with were top level!
- Services: Shower installation, Plumbing leak detection, Faucet repair, Faucet installation, Shower repair
Response from the owner · 8 months ago
Thank you so much for the wonderful review, Kelsey. We’re thrilled Bo and the team were attentive, communicative, and able to work around your household while everyone was sick. It made our day to hear your 5-year-old got to watch with a flashlight and stay engaged. We appreciate your trust and look forward to helping you again whenever you need us.
Anne Jones7 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom the first call to install, everything was exceptional. Friendly helpful and efficient. Beau is awesome, out of box thinker to get the job accomplished.
- Price assessment: Not sure
- Price: $1,000+
Response from the owner · 8 months ago
Thank you, Anne, for the wonderful 5-star review. We're thrilled to hear the entire process was exceptional and that our team was friendly, helpful, and efficient. We will be sure to pass your kind words along to Beau; he’ll be pleased to know his out-of-the-box thinking made a difference. We look forward to helping you again whenever you need us.
Alec A9 reviewsTotal number of Google reviews Alec has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBo was very professional and easy to work with. Great work!
Response from the owner · 8 months ago
Thank you, Alec! We're thrilled Bo was professional and easy to work with and that you liked the results. We'll pass your praise along to him and the team. We appreciate your business and look forward to helping again.
Business details
- Address: 1021 Elevate Lane Suite 100, Mankato, MN 56001
- Phone: (507) 320-9307
- Website: babeplumbing.com
- Service area: Mankato, MN