Lawn sprinkler system contractor · Raleigh, NC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%72+17.5Value 14%99+14Replies to reviews 7%56+4Craft & service penalty97−0.3Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 57 sprinkler system installationiPosition by Experts Score among all companies we track in this category. · better than 25%
4.7★★★★★21 Google reviews · 12 photos
86%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight punctuality, professional communication, and reasonable pricing for irrigation repairs, drainage fixes, and system installations. Customers note quick scheduling, thorough diagnostics, and flexible solutions for complex issues. However, two low-star reviews criticize the contractor for performing unauthorized work in the yard, contrasting with the generally positive feedback regarding reliability and service quality.
Google rating: 4.7 out of 5 from 21 reviews (86% five-star).
Reviews on this page: 21 Google reviews (16 with written comments, 2 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: September 22, 2026.
Service: Sprinkler System Installation serving Raleigh, North Carolina.
Data from Google, last updated November 11, 2026.
Score profile vs other sprinkler system installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
BackYard Irrigation of NCSprinkler System Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BackYard Irrigation of NC: 71/100 on this factor. Category median: 88.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BackYard Irrigation of NC: 72/100 on this factor. Category median: 84.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BackYard Irrigation of NC: 97/100 on this factor. Category median: 91.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BackYard Irrigation of NC: 99/100 on this factor. Category median: 97.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BackYard Irrigation of NC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BackYard Irrigation of NC: 56/100 on this factor. Category median: 76.C
56
Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
4.7of 5
5 stars1886%
4 stars210%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
100%praise
Praise39100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude923%
Speed & response821%
Price & value718%
Would recommend718%
Quality & results615%
Honesty & trust25%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, timely, courteous and fairly priced.”
“They are knowledgeable and truly responsive to what the customer needs.”
“The price that he charged for some underground drainage work and repair was very reasonable.”
“I highly recommend BackYard Irrigation of North Carolina to anyone.”
“We had an exceptional experience with Backyard Irrigation of NC for my residential irrigation needs.”
“Chris worked with me to fix an issue and I found him to be honest, reliable and trustworthy.”
People customers mention
Chris4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BackYard Irrigation of NC for 1 kind of job. Pick one to see what they paid and said.
RobLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Chris worked with me to fix an issue and I found him to be honest, reliable and trustworthy. Will call him next time I need work done. A+++
Michael14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
He helped find and fix some crushed buried downspouts. He was professional, timely, courteous and fairly priced.
JimmyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
The owner was professional and arrived on time to assess the sprinkler system. The diagnosis was thorough and identified a water pressure issue associated with my back-flow preventer. The cost to inspect and repair was fair and consistent with industry standards.
AJMLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We’ve used Chris two times now. He is very knowledgeable and professional. We feel confident with his company and his rates. He’s got our system ready for the winter and now ready for the summer. Highly recommend!
AnnetteLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
BYIrrigation does a fabulous job. They are knowledgeable and truly responsive to what the customer needs. Quality work and fairly priced.
Kevin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Chris ( the owner ) was outstanding. He was very prompt and diligent in his work. The price that he charged for some underground drainage work and repair was very reasonable. He will also be working on some irrigation repair etc. I would highly recommend his services.
Irrigation system repair & maintenanceService not listed+ Responsiveness+ Punctuality+ Quality
I was so impressed with this company. A real person answered the phone on my first attempt. So rare these days. I was able to get on the schedule within 1-2 days. I have been working with a highly reputable company for a few years now but I've noticed they seem to be merging or realigning their companies. Additionally, when they noticed a leak in one of my zones they gave me a very high quote without even digging a small amount. They also led me to believe they shut off that zone until we could assess costs. They did not shut if off at the actual shut off valve to prevent additional leaking - they just turned the timer off.
So I sought out a more local firm. Not only did Chris and his team fix this particular issue which was greater then initially thought but he fixed another leak - all for less then the original "other" company's quote for the first leak. I also appreciate how digital they are. The customer experience on the web including making an appointment, text notifications reminding one of upcoming appointments, invoicing , and additional reminders.
I highly recommend BackYard Irrigation of North Carolina to anyone.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · a month ago
Thank you for the kind word we try hard to make our customers happy
Rob ShawLocal Guide · 101 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
The owner was professional and arrived on time to assess the sprinkler system. The diagnosis was thorough and identified a water pressure issue associated with my back-flow preventer. The cost to inspect and repair was fair and consistent with industry standards.
John Rich3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We’ve used Chris two times now. He is very knowledgeable and professional. We feel confident with his company and his rates. He’s got our system ready for the winter and now ready for the summer. Highly recommend!
Response from the owner · a year ago
We aim to please
Annette BLocal Guide · 18 reviewsiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Chris ( the owner ) was outstanding. He was very prompt and diligent in his work. The price that he charged for some underground drainage work and repair was very reasonable. He will also be working on some irrigation repair etc. I would highly recommend his services.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Irrigation system repair & maintenance, Service not listed
Response from the owner · 3 years ago
Thank you for the kind words and it was great talking with you today.
Paul HemmingLocal Guide · 9 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
We had an exceptional experience with Backyard Irrigation of NC for my residential irrigation needs.
We required a unique solution, and Chris provided an "outside the box" approach that no other company could match.
We received multiple quotes that well exceeded my budget but Chris offered a cost-effective solution with head-to-head coverage and came in under budget.
Chris demonstrated a diligent and customer-first attitude throughout the process, making the entire experience enjoyable. The end result exceeded my expectations, and I couldn't be happier with the outcome.
I highly recommend Chris, his craftsmanship and respectful demeanour.
If you're in Chatham County NC and need irrigation services, look no further than Backyard Irrigation of NC.
Paul H
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you you very much for the kind words. We strive to offer the best customer experience possible.
