Lawn sprinkler system contractor · Raleigh, NC · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%83+12.6Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 57 sprinkler system installationiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★198 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cary Sprinklers five stars based on 198 reviews, with the owner responding to every comment. Customers frequently highlight punctual service, clear communication, and fair pricing for repairs, system expansions, and new installations. Technicians are described as knowledgeable and efficient, often resolving complex leaks or uneven coverage issues in single visits. One recurring criticism involves a dispute where a customer filed charges against the owner for communicating threats, resulting in a no-contact order.
Google rating: 5.0 out of 5 from 198 reviews (99% five-star).
Reviews on this page: 198 Google reviews (187 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Sprinkler System Installation serving Raleigh, North Carolina.
Data from Google, last updated November 11, 2026.
Score profile vs other sprinkler system installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Cary SprinklersSprinkler System Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cary Sprinklers: 97/100 on this factor. Category median: 88.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cary Sprinklers: 96/100 on this factor. Category median: 84.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cary Sprinklers: 83/100 on this factor. Category median: 97.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cary Sprinklers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 76.–
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Bar = this company · dark tick = category median.
Star ratings
198 Google reviews we collected
5.0of 5
5 stars19799%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 187 written reviews
99%praise
Praise46799%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price819%
Reasonable3174%
Overpriced12%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11224%
Staff & attitude8518%
Quality & results8017%
Would recommend7917%
Communication5512%
Price & value449%
Honesty & trust174%
What customers talk about
We read 187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Colby worked quickly and efficiently to find and repair a water supply line leak causing issues with a main zone head.”
“Colby was very professional, did a great job troubleshooting the problem and getting it corrected.”
“…and rear of our home look spectacular because the watering has been thorough and consistent.…”
“We recommend supporting Cary Sprinklers for the reasons above and because this is a small business growing roots in our community.”
“Quick responses, answered all my questions, work was done on time and as expected.”
“He found several problems with our sprinkler system and was able to fix them for a very reasonable price.”
“On time didn’t try to over charge….”
“Adam, the owner, is incredibly friendly, honest, and straightforward.”
People customers mention
Adam27 reviews
Gerald8 reviews
Colby5 reviews
Matt3 reviews
Daniel3 reviews
Spring3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cary Sprinklers for 1 kind of job. Pick one to see what they paid and said.
jeff15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 14 hours ago★★★★★
Timely and very personal attention. He taught me about my system and what I could manage myself while also offering to help in any way I wanted.
Follow up post over 6 months later:
I asked for a quote to expand my system. They were prompt, flexible with my needs and schedule, and they once again offered to teach me…
Great price
John7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Colby worked quickly and efficiently to find and repair a water supply line leak causing issues with a main zone head. This required lots of messy digging around shrubs and a lamp post to complete the line repair and head relocation. He took care to limit the mess while working and clean up afterwards. Another good experience!
Great priceService not listed
Paul9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I’m supplementing my prior review which was following the installation of my new irrigation system from Cary Sprinklers. After over a month of daily runs of the sprinklers, my lawns in both the front and rear of our home look spectacular because the watering has been thorough and consistent. For the different zones,…
Richard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Adam, Matt, and team were great to work with. Quick responses, answered all my questions, work was done on time and as expected. Highly recommend Cary Sprinklers!
Great price
Tim8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience. Called on a Saturday. Problem resolved Tuesday morning. They were responsive, efficient and great to deal with.
I wouldn't hesitate to call them again or recommend to friends and family. 10/10
David10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Colby was very professional, did a great job troubleshooting the problem and getting it corrected.
Timely and very personal attention. He taught me about my system and what I could manage myself while also offering to help in any way I wanted.
Follow up post over 6 months later:
I asked for a quote to expand my system. They were prompt, flexible with my needs and schedule, and they once again offered to teach me how to DIY for future needs. Everyone was professional!
Price assessment: Great price
Response from the owner · 3 months ago
Thank you for this! We know Triangle homeowners have plenty of companies to choose from, and we're glad you went with a local one. We'll be here whenever you need us next.
Thank you for the 5-star review, Thomas! We truly appreciate your kind words and are glad to hear you had a great experience with the team. We look forward to working with you again in the future!
John Donellan7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Colby worked quickly and efficiently to find and repair a water supply line leak causing issues with a main zone head. This required lots of messy digging around shrubs and a lamp post to complete the line repair and head relocation. He took care to limit the mess while working and clean up afterwards. Another good experience!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Thank you for the five stars! We keep things simple: treat people right, do the irrigation work properly, and be reachable when they need us. Glad that worked for you.
Paul Nussbaum9 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
I’m supplementing my prior review which was following the installation of my new irrigation system from Cary Sprinklers. After over a month of daily runs of the sprinklers, my lawns in both the front and rear of our home look spectacular because the watering has been thorough and consistent. For the different zones, there are over 50 sprinkler heads that pop up for watering in different cycles. One of these sprinkler heads was damaged by the lawn care workers. I called Adam to see if I can have this taken care of, and almost immediately Matt came by to repair the broken sprinkler head and everything works seamlessly Thank you
Paul Nussbaum
Response from the owner · a month ago
Thank you so much, Paul! It was a pleasure working with you on the installation of your new irrigation system. We’re glad you’re happy with the sprinkler system and that we could provide the support and guidance you needed throughout the project. We really appreciate you choosing Cary Sprinklers for your new home in Fuquay-Varina and look forward to being there for any future irrigation needs!
Richard Kviring2 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Adam, Matt, and team were great to work with. Quick responses, answered all my questions, work was done on time and as expected. Highly recommend Cary Sprinklers!
Price assessment: Great price
Response from the owner · a week ago
On time and exactly as expected is the standard we hold ourselves to, so this means a lot, Richard. Thank you for taking the time to write such a thoughtful review; Matt and the whole team will be glad to see it. Quick communication and clear answers are a big part of how we handle every irrigation project, and we're happy that came through for you. We appreciate you recommending Cary Sprinklers and are here whenever your sprinkler system needs attention.
Tim Clark8 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Great experience. Called on a Saturday. Problem resolved Tuesday morning. They were responsive, efficient and great to deal with.
I wouldn't hesitate to call them again or recommend to friends and family. 10/10
Response from the owner · a week ago
A 10/10 is about as good as it gets, so thank you for taking the time to share it, Tim. A sprinkler problem heading into the weekend can be stressful, and we're glad we could get your irrigation system back on track first thing Tuesday morning. We truly appreciate you recommending us to friends and family, and we look forward to helping again whenever you need us.
David Pezzullo10 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Colby was very professional, did a great job troubleshooting the problem and getting it corrected.
Price assessment: Reasonable price
Response from the owner · a week ago
Colby will be happy to hear this, David! Thank you for taking the time to write a review. Tracking down the real cause is often the hardest part of sprinkler repair, and it's what lets us fix the problem right the first time at a fair price. Thanks for choosing Cary Sprinklers!
Caroline1 reviewiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Really good experience with this company. Had some issues either my irrigation that I let go for a few years due to not liking my previous sprinkler provider. Adam was very friendly on the phone and clearly explained the process and pricing. Colby did a great job working on the system. A+ and highly recommend.
Price assessment: Great price
Response from the owner · 2 weeks ago
Irrigation problems that have been put off for a few years can feel like a big project to tackle, so thank you for trusting us with yours, Caroline, and for taking the time to write such a kind review. We're glad a clear explanation of the process and pricing made it easy to get started, and we'll be sure to pass your compliments along to Colby. Whenever your sprinkler system needs attention, we're here to help.
Joseph ReutterLocal Guide · 16 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Super quick and helpful. Diagnosed and fixed my issue fast and affordably. Working on some upgrades with them now for my system.
Response from the owner · 2 weeks ago
A quick diagnosis and a fair price are what we aim for on every service call, so this means a lot. Thank you for taking the time to leave a review, Joseph. We're excited to be working with you on the upgrades and can't wait to see your irrigation system running even better once they're finished.
James Perry7 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
My old sprinkler heads did not provide even coverage. I had dry, dead spots at the end of every summer. Cary Spinkler provided a cost conscious solution that fixed the issue, and I use less water. If you have an issue give them a call.
Response from the owner · 3 weeks ago
Dry, patchy spots by the end of summer are one of the most common problems we see, and they almost always come down to uneven sprinkler coverage. Thank you for taking the time to share your experience, James. We're glad we found a fix that gives your lawn even coverage while using less water, which is better for both your yard and your water bill. We appreciate you recommending Cary Sprinklers!
