Lawn sprinkler system contractor · Raleigh, NC · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%99+14Replies to reviews 7%81+5.7Craft & service penalty90−1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 57 sprinkler system installationiPosition by Experts Score among all companies we track in this category. · better than 59%
4.8★★★★★196 Google reviews · 24 photos
94%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, professional technicians, and fair pricing on irrigation repairs and installations. However, low-star reviews highlight recurring issues with missed appointments, poor communication during scheduling, and occasional workmanship problems such as property damage or incomplete site cleanup.
Google rating: 4.8 out of 5 from 196 reviews (94% five-star).
Reviews on this page: 196 Google reviews (154 with written comments, 3 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 10, 2026.
Service: Sprinkler System Installation serving Raleigh, North Carolina.
Data from Google, last updated November 11, 2026.
Score profile vs other sprinkler system installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Water Works Unlimited Inc.Sprinkler System Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Works Unlimited Inc.: 89/100 on this factor. Category median: 88.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Works Unlimited Inc.: 82/100 on this factor. Category median: 84.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Works Unlimited Inc.: 90/100 on this factor. Category median: 91.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Works Unlimited Inc.: 99/100 on this factor. Category median: 97.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Works Unlimited Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Works Unlimited Inc.: 81/100 on this factor. Category median: 76.A
81
Bar = this company · dark tick = category median.
Star ratings
196 Google reviews we collected
4.8of 5
5 stars18494%
4 stars32%
3 stars11%
2 stars21%
1 star63%
Praise vs complaints
Phrases our text analysis found in 154 written reviews
97%praise
Praise27497%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1126%
Reasonable2662%
Overpriced12%
Not sure410%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6824%
Quality & results6122%
Staff & attitude5620%
Would recommend4315%
Price & value269%
Communication217%
Honesty & trust72%
What customers talk about
We read 154 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ed was the ONLY one to call back (and promptly I might add).”
“Ed and his team did a great job installing a new irrigation system over the course of two very hot days.”
“He always came but the issue was often not resolved or was a short term fix.”
“He sent pictures, looked at pictures and mine and was exceedingly helpful.”
“Don't waste your time getting a quote very unprofessional!”
“I highly recommend Water Works Unlimited to anyone who is considering installation of an irrigation system.”
“Ed went above and beyond to help us and all for a reasonable price.”
“Not only that, when I explained the problem to him he talked me through fixing the problem myself.”
“The call was answered promptly, even connected directly to the owner, the appointment scheduling was swift, and costs were explained up front.”
People customers mention
Waterworks6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Water Works Unlimited Inc. for 1 kind of job. Pick one to see what they paid and said.
Steve9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
I called 4 other companies because of a leak on my irrigation system. Ed was the ONLY one to call back (and promptly I might add). Not only that, when I explained the problem to him he talked me through fixing the problem myself. He sent pictures, looked at pictures and mine and was exceedingly helpful. This type of…
John7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
Ed and his team did a great job installing a new irrigation system over the course of two very hot days. We had one significant issue come up but Ed made it right! Ed seems to be a person of high integrity!
Reasonable priceIrrigation system repair & maintenance
Al5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Water Works responded quickly (on-site in less than two hours) to an emergency repair request. They performed the repair quickly and cleaned up the site before they left. I highly recommend this company.
Reasonable priceIrrigation system repair & maintenance
PhilipLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptionally quick scheduling of sprinkler leak analysis. Technicians arrived earlier than expected, technicians were knowledgeable and professional. They assessed and fixed the problem right on the spot in a very short period of time. Would highly recommend Waterworks Unlimited.
Reasonable priceIrrigation system repair & maintenance
Jackie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The team is easy to reach and communicate with. They are professional and knowledgeable.
Great priceIrrigation system repair & maintenance
DavidLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was testing my RainBird Irrigation system and discovered that one of the stations was not turning on. I called Water works Unlimited and they were able to send out 2 technicians the same day. Work was done quickly and my system was up and operational within half an hour. They were on time, knowledgeable and polite. A+ Recommended.
Reasonable priceIrrigation system repair & maintenance
I called 4 other companies because of a leak on my irrigation system. Ed was the ONLY one to call back (and promptly I might add). Not only that, when I explained the problem to him he talked me through fixing the problem myself. He sent pictures, looked at pictures and mine and was exceedingly helpful. This type of kindness and approach to business should be rewarded. If I ever have future needs with my system there is no doubt who will get my business. You should also do business with them as well.
Response from the owner · 14 hours ago
Thank you, Steve, for taking the time to share this great feedback. We are so glad Ed could respond promptly and walk you through the repair with photos and guidance. Kindness and helpful service are exactly what we aim for, and we truly appreciate your recommendation and trust for future needs. We look forward to helping you again if anything comes up.
John Silvia7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Ed and his team did a great job installing a new irrigation system over the course of two very hot days. We had one significant issue come up but Ed made it right! Ed seems to be a person of high integrity!
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · 20 hours ago
Thank you for the opportunity to provide you with irrigation solutions for your home.
Al Schneider5 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Water Works responded quickly (on-site in less than two hours) to an emergency repair request. They performed the repair quickly and cleaned up the site before they left. I highly recommend this company.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · a week ago
Thank you, Al, for taking the time to share your experience. We are glad our team could respond promptly, complete the repair efficiently, and leave the site tidy. Your recommendation means a lot to us. We appreciate your trust.
Philip PalmeriLocal Guide · 16 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Exceptionally quick scheduling of sprinkler leak analysis. Technicians arrived earlier than expected, technicians were knowledgeable and professional. They assessed and fixed the problem right on the spot in a very short period of time. Would highly recommend Waterworks Unlimited.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · 2 weeks ago
Philip, thank you for the wonderful review and for recommending Waterworks Unlimited. We are glad our team could respond quickly, arrive early, and resolve the sprinkler leak on the spot. Your recognition of our technicians' professionalism and knowledge means a lot. If you need anything else in the future, we are here to help.
Jackie Franklin5 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
The team is easy to reach and communicate with. They are professional and knowledgeable.
Price assessment: Great price
Services: Irrigation system repair & maintenance
Response from the owner · 3 weeks ago
Thank you Jackie for the kind review. We are glad to hear our team was easy to reach and provided professional, knowledgeable service. We appreciate you sharing your experience and look forward to helping you again.
Daniel Grasso17 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
I was testing my RainBird Irrigation system and discovered that one of the stations was not turning on. I called Water works Unlimited and they were able to send out 2 technicians the same day. Work was done quickly and my system was up and operational within half an hour. They were on time, knowledgeable and polite. A+ Recommended.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · a month ago
It's always our goal to exceed our customers' expectations. Thank you for your review, David.
Lynn HoodLocal Guide · 17 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Great service. Determined sprinkler issue fast. Recommend their service.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · a month ago
Craig, thanks for the recommendation! We’re glad our team tracked down your sprinkler issue quickly and got you taken care of. We appreciate you giving Water Works Unlimited Inc. a try!
Gary Raasch16 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
