Pet groomer · Willoughby, OH · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%22+1.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★302 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the facility for its punctuality, professional communication, and detailed grooming services for both dogs and cats, noting that pets often return calm and well-groomed. Pricing is generally described as reasonable compared to local competitors. However, some low-star reviews highlight recurring issues regarding scheduling reliability, such as cancellations or difficulty reaching the business by phone, along with isolated complaints about unexpected fees or mishandling anxious pets.
Google rating: 4.9 out of 5 from 302 reviews (97% five-star).
Reviews on this page: 301 Google reviews (245 with written comments, 76 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: October 23, 2026.
Service: Pet Sitter serving Willoughby, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailey's Bark & Meows grooming: 95/100 on this factor. Category median: 84.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailey's Bark & Meows grooming: 90/100 on this factor. Category median: 79.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailey's Bark & Meows grooming: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailey's Bark & Meows grooming: 95/100 on this factor. Category median: 93.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailey's Bark & Meows grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailey's Bark & Meows grooming: 22/100 on this factor. Category median: 61.D
22
Bar = this company · dark tick = category median.
Star ratings
301 Google reviews we collected
4.9of 5
5 stars29297%
4 stars31%
3 stars00%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 245 written reviews
98%praise
Praise27198%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1339%
Reasonable1958%
Overpriced13%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9534%
Quality & results8430%
Would recommend3212%
Speed & response218%
Price & value218%
Honesty & trust135%
Communication104%
What customers talk about
We read 245 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They obviously love animals and caring for them, and are very sweet with them.”
“The quality of the work is top notch, and the care they take for my fur baby is excellent.”
“If you're someone who worries about leaving your fur babies with someone who could mistreat them (like I do) I recommend this spot.”
“I really cannot recommend Bailey's enough and will definitely be bringing Sapphy back for a long time.”
“My 2 dogs look even better than what I described & they were done quickly!”
“Most places are absolutely gouging people for a nail clip so It was refreshing to find a place that's reasonable.”
“Wouldn't trust my pup with any other grooming company.”
“Even better, Jessica explained what she was able to complete and what she could not due to some of his anxiety he was having.”
People customers mention
Tammy13 reviews
Kayla9 reviews
Patrick5 reviews
Lauryn4 reviews
Love3 reviews
Leah3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bailey's Bark & Meows grooming for 8 kinds of job. Pick one to see what they paid and said.
LLeahLocal Guide · 185 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Unique location in a business park building, walk up the steps, in the doors and you have to walk to the office toward the end of the hall, once in the hallway they will see you. Busy place but great scheduling and communication. All we needed was brushing and wash and the dogs took to everything fine. They smell…
Reasonable priceDog bathing and blow dry
KKayLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
This is a great groomer. The quality of the work is top notch, and the care they take for my fur baby is excellent.
Reasonable priceCat groomingCat bathingCat nail trimming
Bbrittkneeze1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We've been bringing our cat Midna here for 3 months now and they take great care of her! She's a long hair and her coat was overgrown, we tried keeping up with it but they were able to help thin it out. She seems so much more comfortable and happy after each appointment. If you're someone who worries about leaving…
Great priceCat groomingCat nail trimming
LLisaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly & professional. Willing to answer questions & listen to my grooming requests. Tammy runs a tight ship & is super organized. My groomer was Jessica & she nailed it!! My 2 dogs look even better than what I described & they were done quickly! I’m having back/leg issues so Tammy & Jessica even brought my…
Reasonable priceDog groomingDog full service groomingDog nail trimming
SShannon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The groom that Edison received was excellent, all of my concerns and requests were well addressed.This is the first place that actually did a full deshed and I am so grateful to have found them! The groomer as well as staff were very kind and gentle.
Reasonable priceDog full service grooming
GGwen10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
This was a great experience! Kayla took time to ask just what I was hoping for with the groom and I left Marlowe feeling very at ease knowing she would be well cared for. Kayla did a great job and Marlowe looks adorable and I believe she had a great time and loved all the attention! Thank you 😊
Reasonable priceDog groomingDog full service grooming
Unique location in a business park building, walk up the steps, in the doors and you have to walk to the office toward the end of the hall, once in the hallway they will see you. Busy place but great scheduling and communication. All we needed was brushing and wash and the dogs took to everything fine. They smell good and have less hair as the seasonal shedding is kicking in! They have different services and breed specific grooming too. Great place that's close and easy to deal with.
Price assessment: Reasonable price
Services: Dog bathing and blow dry
K
Kay CatlettLocal Guide · 25 reviewsiTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
We've been bringing our cat Midna here for 3 months now and they take great care of her! She's a long hair and her coat was overgrown, we tried keeping up with it but they were able to help thin it out. She seems so much more comfortable and happy after each appointment. If you're someone who worries about leaving your fur babies with someone who could mistreat them (like I do) I recommend this spot. They obviously love animals and caring for them, and are very sweet with them. :) Thanks for everything!
Price assessment: Great price
Services: Cat grooming, Cat nail trimming
Response from the owner · 2 weeks ago
We love Midna ! So glad we are able to help!
L
Lisa McLaughlinLocal Guide · 23 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Very friendly & professional. Willing to answer questions & listen to my grooming requests. Tammy runs a tight ship & is super organized. My groomer was Jessica & she nailed it!! My 2 dogs look even better than what I described & they were done quickly! I’m having back/leg issues so Tammy & Jessica even brought my pups to the car! Prices are within local trends & comparable to other facilities in the area.
My only “complaint” is the noise level. The doggy daycare dogs were barking nonstop & it was hard to hear the humans. One of my dogs is sound sensitive & I was worried about his stress levels. I was told he handled it like a champ.
Otherwise, I highly recommend this grooming facility.
Price assessment: Reasonable price
Services: Dog grooming, Dog full service grooming, Dog nail trimming
Response from the owner · a month ago
thanks for the great review ! both pups were wonderful !!
S
Shannon Alfonso5 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
The groom that Edison received was excellent, all of my concerns and requests were well addressed.This is the first place that actually did a full deshed and I am so grateful to have found them! The groomer as well as staff were very kind and gentle.
Price assessment: Reasonable price
Services: Dog full service grooming
Response from the owner · 2 months ago
Edison was awesome! We really enjoyed meeting him so glad we met your expectaions!
S
Susan Rosenberg4 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Great first experience having my boy groomed at Bailey’s Bark! He’s a big 100 pound plus boy, with lots of Love, a bit of Anxiety to dryers and some two year old stubbornness. He’s went in with lots of double coated hair and came out a Handsome fluff ball. His coat was soft and lighter and his overgrown jowls were thinned out and “repaired”. Thankfully Jessica knew not to shave a double coated dog! ( I’ve seen other Berners “ accidentally shaved” because the Groomer didn’t know the breed.)
Jessica, was so caring. Even to me, as I very recently had hip surgery, and she was so helpful to help me as I could not navigate steps while holding the dog, as an abundance of caution. She even helped me get him into the car when leaving. Jessica also gave me education on better care for my pups coat in such a non judgemental way, in between visits. Yes, there are less expensive places to go. But the value I received matched the price I paid. I could tell when he got home he was so much more comfortable. Less itchies. Much cooler in these really hot days, and he’s sleeping much better.
Even better, Jessica explained what she was able to complete and what she could not due to some of his anxiety he was having. She did not force it. I so appreciate a groomer who meets the pup where he is at and not the other way around.
I do plan to return and am grateful to be able to support a local business.
Price assessment: Reasonable price
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Response from the owner · 3 months ago
It was so great to meet Angus! Thanks for the great review!
G
Gwen Thomas10 reviewsiTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
This was a great experience! Kayla took time to ask just what I was hoping for with the groom and I left Marlowe feeling very at ease knowing she would be well cared for. Kayla did a great job and Marlowe looks adorable and I believe she had a great time and loved all the attention! Thank you 😊
Price assessment: Reasonable price
Services: Dog grooming, Dog full service grooming
Response from the owner · 3 months ago
We enjoyed having Marlow with us ! thanks for sharing her with us !
T
Thomas Rundo6 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
