PLUMBERS · DALLAS, TX
40SCORE

Baker Brothers Plumbing, Air & Electric

Better than 31% of plumbers · #62 of 90

4.8★24,634 Google reviews
4.73★last 12 months
4.1%1–2★ in 2 yrs (avg 2.6%)
88%complaints answered

Baker Brothers Plumbing, Air & Electric for a/c system maintenance

Clear ✕
Jobs reviewed1580
★ on this job4.88
Usually paid$1–100
Category typical$27–$454
Rank for this job#2 / 14
Said fair96%
★★★★★ Courtney · a day ago

I had a great experience with Samuel from Baker Brothers Plumbing, Air & Electric! He was professional, knowledgeable, courteous, and took the time to make sure everything was taken care of properly. It’s refreshing to work with someone who genuinely cares about providing excellent customer service. Samuel made the…

Paid $1–200Great priceA/C system maintenance
★ Andrew · Edited 2 days ago

Horrible service. Has gone down significantly over the last few months. 1) Ruined my drywall when failing to repair a water heater. 2) Took weeks and several trips with additional service fees to install a thermostat. I will not be using them again despite being a customer for 10 year prior. Avoid them.

A/C system maintenanceWater tank repair
★★★★★ Sharon · 3 days ago

Baker Brothers technicians were able to identify problems with my AC system & correct the problems.

Paid $1,200–1,400Reasonable priceA/C system maintenanceDrain cleaning
★★★★★ Joseph · a week ago

Next day service w/ no extra charge for a Saturday call out! Tech made the repairs and upgraded my system the same day! No extra call out required. I would highly recommend this company for your HVAC needs!

Paid $800–1,000Reasonable priceA/C system maintenanceA/C system repairRepair HVAC
★★★★ Michael · 3 weeks ago

Always polite and professional. However, I was told there was a quote on cleaning air ducts from the last visit, which I never saw. This current service person said he would write it up and send it, and still nothing. I also have an issue that I can't get an 8AM appointment. For those of us who have to be at work,…

A/C system maintenance
★★★★★ Lawrence · Edited 3 weeks ago

Were very professional and thorough ,, Replace air condition Coil in Attic,, Thanks very much , my kitchen looks much better , since installing new faucet

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Jerald · a month ago

Our compressor failed in 100 degree heat. The technician came as requested, determined the problems, had the parts on hand and had us repaired in under an hour. Thankfully some of the parts were under warranty, so it eased the stress a bit.

Paid $400–600Reasonable priceA/C system maintenanceA/C system repair
★★★★★ Sara · Edited a month ago

I love my relation ship with Baler Brothers. The price was good. One of the best decisions I have ever made is the Family plan. It has saved me so much money. My service man was wonderful, clean, smart, and easy to talk to. He answered all my questions. I suggest to all my friends to talk to Baker Brothers.

A/C system maintenanceCleaningA/C system repair
★★★★★ Glenda · Edited a month ago

Robert came to save the day when our ac stopped cooling after a power outage this morning. Trusting Baker Brothers with all our "around the house" maintenance needs keeps our home safe and comfortable.

Paid $1–200Reasonable priceWater heater repair

vs category

Blue = Baker, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.89★ (999 reviews)2024-Q2: 4.88★ (1231 reviews)2024-Q3: 4.89★ (1660 reviews)2024-Q4: 4.91★ (1334 reviews)2025-Q1: 4.89★ (1333 reviews)2025-Q2: 4.77★ (1186 reviews)2025-Q3: 4.72★ (802 reviews)2025-Q4: 4.73★ (628 reviews)2026-Q1: 4.76★ (500 reviews)2026-Q2: 4.76★ (118 reviews)2026-Q3: 4.57★ (196 reviews)2026-Q4: 4.61★ (57 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$393-18% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 57%Overpriced 8%Not sure 10%

Score factors

Satisfaction
11
Reliability
13
Craft & service
86
Value
59
Momentum
6
Track record
99
Accountability
75

Praised for

Google highlights · percentile vs peers

Quality
+8151 / −64
Professionalism
+9778 / −71
Responsiveness
+8330 / −42
Punctuality
+7959 / −33
Value
+5490 / −89

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