PLUMBERS · DALLAS, TX
Baker Brothers Plumbing, Air & Electric logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%13+2Craft & service 20%86+17.2Value 10%59+5.9Momentum 8%6+0.5Track record 7%99+6.9Accountability 5%75+3.8Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Baker Brothers Plumbing, Air & Electric

Better than 31% of plumbers · #62 of 90

4.8★24,634 Google reviewsGoogle star rating as shown on Google Maps.
4.73★last 12 monthsAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Baker Brothers Plumbing, Air & Electric for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 17

All 10 Google reviews tagged “Sump pump repair”

★★★★★ Don · Edited 10 months ago

Fernando Sampson is an excellent representative of Baker Bros.

Outdoor plumbing system repairSump pump repairDuctless heating & A/C services+ Punctuality+ Quality+ Professionalism
★★★★★ Diane · Edited 2 years ago

We had leaked water on floor of bathroom. The repairman discovered toilet leaking in two places. I bought a new Kohler toilet, it was installed next morning. Good work

Toilet repairPlumbing leak detectionFaucet repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Bridget · 3 years ago

Kevin was great along with his helper he had with him. We will use Bakers Brothers more due to the professionalism and communication that was displayed.

Sump pump repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Safeeya · 3 years ago

Sink not draining.

Sump pump repair+ Responsiveness+ Professionalism+ Value
★★★★★ Ramon · 3 years ago

Able to get a timely appointment.explain options in a concise manner.

Sump pump repair+ Responsiveness+ Professionalism
★★★★★ Mark · 3 years ago

They got someone out quickly and Chuck H was friendly, helpful, and fast.

Sump pump repair
★★★★★ Mi · Edited 3 years ago

Great speedy and honest.

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Mary · 4 years ago

Michael came when he said he would, and took care of the issue. I do wish they had warned us about this potential when they installed the system two months ago so I could have avoided the call, but Michael was kind, patient and explained everything well.

Toilet repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Reba · Edited 3 years ago

Rating only, no written review.

Sump pump repairService not listed+ Punctuality+ Quality+ Value
★★★★★ James · 4 years ago

Rating only, no written review.

A/C system maintenancePlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Baker, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.89★ (999 reviews)2024-Q2: 4.88★ (1231 reviews)2024-Q3: 4.89★ (1660 reviews)2024-Q4: 4.91★ (1334 reviews)2025-Q1: 4.89★ (1333 reviews)2025-Q2: 4.77★ (1186 reviews)2025-Q3: 4.72★ (802 reviews)2025-Q4: 4.73★ (628 reviews)2026-Q1: 4.76★ (500 reviews)2026-Q2: 4.76★ (118 reviews)2026-Q3: 4.57★ (196 reviews)2026-Q4: 4.61★ (57 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$393-18% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 57%Overpriced 8%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%13+2Craft & service 20%86+17.2Value 10%59+5.9Momentum 8%6+0.5Track record 7%99+6.9Accountability 5%75+3.8Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
13
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
86
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
59
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
6
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
99
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
75

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+8151 / −64
Professionalism
+9778 / −71
Responsiveness
+8330 / −42
Punctuality
+7959 / −33
Value
+5490 / −89

Compare with