Analyzing 5,403,8675.4M ReviewsFor 14,52514.5K Experts

Experts Reviews · Company report
Baker-Jones Co. Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%96+14.4Craft & service 20%3+0.6Value 10%87+8.7Momentum 8%47+3.8Track record 7%50+3.5Accountability 5%61+3.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Baker-Jones Co. Inc

Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 289 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and value; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Baker-Jones Co. Inc is better than 81% of HVAC contractors.A
81
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Baker-Jones Co. Inc is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Baker-Jones Co. Inc is better than 3% of HVAC contractors.F
3
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Baker-Jones Co. Inc is better than 87% of HVAC contractors.A
87
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Baker-Jones Co. Inc is better than 47% of HVAC contractors.C
47
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Baker-Jones Co. Inc is better than 50% of HVAC contractors.C
50
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Baker-Jones Co. Inc is better than 61% of HVAC contractors.B
61

Reviews for your job

Customers hired Baker-Jones Co. Inc for 8 kinds of job.

Baker-Jones Co. Inc for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “HVAC system repair”

ShaylaLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What a great company! They explained the issue in great detail and gave us options moving forward. Our a/c is back at work!

Great priceHVAC system repairA/C system repair
Tavon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you to the entire Baker-Jones team!! We are so very grateful for your expertise and professionalism!! Prompt resolution to our issues during this Texas summer heat was a true blessing!!! Thank you again!!

Great priceHVAC system repairHVAC system maintenance
Father2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Baker-Jones is a very dependable a/c and heating company. When I was assigned to Houston Texas in 1991, I have used their services. Whenever you have any air or heating issues, you can always call this company and they will get back with you the same day. You will always get a good and honest job. I would rate then…

Customer photo from Father's review
Great priceHVAC system repair
Gary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding Service and Professionalism! I recently had the pleasure of working with Baker Jones AC Company, and I couldn’t be more impressed. From the moment I called, their team was responsive, courteous, and knowledgeable. They scheduled an appointment quickly and arrived right on time. The technician thoroughly…

Great priceHVAC system repair
Janine14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have used Baker-Jones for years. They are curteous, and informative. I trust them and their work completely.

Reasonable priceHVAC system repair
Murdock2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

HVAC system repair

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 46%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance79$54–$441
HVAC system maintenance63$37–$292
A/C system repair36$209–$880
Install AC18$1.5k–$3.2k
Heating system installation13$1.4k–$2.8k
Repair HVAC10$236–$840
HVAC system repair6$192–$955
HVAC duct & vent installation2$526–$2.5k

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