Experts Reviews · Company report
Baker-Jones Co. Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%96+14.4Craft & service 20%3+0.6Value 10%87+8.7Momentum 8%47+3.8Track record 7%50+3.5Accountability 5%61+3.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Baker-Jones Co. Inc

Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 289 Google reviews

📞 Call (713) 529-3418Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and value; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Baker-Jones Co. Inc is better than 81% of HVAC contractors.A
81
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Baker-Jones Co. Inc is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Baker-Jones Co. Inc is better than 3% of HVAC contractors.F
3
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Baker-Jones Co. Inc is better than 87% of HVAC contractors.A
87
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Baker-Jones Co. Inc is better than 47% of HVAC contractors.C
47
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Baker-Jones Co. Inc is better than 50% of HVAC contractors.C
50
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Baker-Jones Co. Inc is better than 61% of HVAC contractors.B
61

Reviews for your job

Customers hired Baker-Jones Co. Inc for 8 kinds of job.

Baker-Jones Co. Inc for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Heating system installation”

★★★★★ Sharon · Edited a month ago

I’ve been working with Baker Jones AC for years, and their work is always exceptional with excellent customer service. I would recommend them to anyone.

Paid $2,000+Not sureHeating system installationInstall AC
★★★★★ Stewart · 2 months ago

Maintenance for us over 10 years on a 16 year old mut system after previous vendor no callbacks. Baker-Jones did install 2 years ago with a new upstairs smaller system, 4 years ago with new whole house ductwork. Today, our downstairs we selected a high efficency American Standard and planning for past 7 months,…

Paid $2,000+Reasonable priceHVAC system maintenanceHeating system installationInstall AC
★★★★★ Sharon · 2 months ago

This company provided excellent advice and service for competitive pricing. The workers were clean, neat, efficient, polite and professional. They answered all my questions and worked to accommodate my preferences.

Paid $2,000+Reasonable priceHeating system installationInstall AC
★★★★★ CYNTHIA · Edited 3 months ago

Baker Jones, a local 4th generation family owned business, always provides fast , professional service for HVAC issues. I called on a Sunday and got voice mail. I left a message about my Air Conditioning issue. In just a few minutes, I received a text and an appointment for Monday morning. Everytime I leave a…

Paid $2,000+Reasonable priceA/C system maintenanceA/C system repairHeating system installation
★★★★ Vincent · 3 months ago

Very good efficient service, they are knowledgeable professionals, with reasonably priced options to fit your needs!

Paid $2,000+Reasonable priceHeating system installationInstall AC
★★★★★ tony · Edited 5 months ago

Great expertise and customer service!

Paid $1,000+Great priceHeating system installationInstall AC
★★★★★ Shelly · 5 months ago

I have used Baker-Jones over 30 years! They have serviced 3 houses for me. They are always more than fair, very dependable, exceptionally reliable and friendly. I have referred them to others than now use them. THEY ARE THE BEST!

Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Faith · 7 months ago

Have used this company since the early 1970's. Excellent family-run business. I trust them.

Paid $1,000+Reasonable priceA/C system maintenanceA/C system repairHeating system installation
★★★★★ Harry · Edited 8 months ago

They take their time to do the job right and do their best to answer your questions and see to your needs.

Great priceHeating system installationInstall AC
★★★★★ huey · 9 months ago

Excellent family owner/operated HVAC Company. Everyone’s friendly, their work is professional and clean.

Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Marcia · 11 months ago

Baker Jones just replaced AC evaporator at one house and furnace at another. I have 40+ years as a Realtor(r), property manager and landlord and am thrilled with Baker Jones. Family owned for generations. The service is personal, honest and professional. They carefully explained the facts, with pros and cons, so we…

A/C system repairHeating system installation
★★★★★ J · 5 years ago

Over the last 40 years we have owned eight homes and worked with numerous HVAC companies. Baker Jones is simply the best AC company we have ever worked with. Before choosing them we talked with four other companies. They easily stood out as the most professional. They replaced our AC and heating systems. They…

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ thomas · 5 years ago

Rating only, no written review.

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 46%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance79$54–$441
HVAC system maintenance63$37–$292
A/C system repair36$209–$880
Install AC18$1.5k–$3.2k
Heating system installation13$1.4k–$2.8k
Repair HVAC10$236–$840
HVAC system repair6$192–$955
HVAC duct & vent installation2$526–$2.5k

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