Experts Reviews · Company report
Baker-Jones Co. Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%96+14.4Craft & service 20%3+0.6Value 10%87+8.7Momentum 8%47+3.8Track record 7%50+3.5Accountability 5%61+3.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Baker-Jones Co. Inc

Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 289 Google reviews

📞 Call (713) 529-3418Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and value; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Baker-Jones Co. Inc is better than 81% of HVAC contractors.A
81
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Baker-Jones Co. Inc is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Baker-Jones Co. Inc is better than 3% of HVAC contractors.F
3
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Baker-Jones Co. Inc is better than 87% of HVAC contractors.A
87
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Baker-Jones Co. Inc is better than 47% of HVAC contractors.C
47
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Baker-Jones Co. Inc is better than 50% of HVAC contractors.C
50
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Baker-Jones Co. Inc is better than 61% of HVAC contractors.B
61

Reviews for your job

Customers hired Baker-Jones Co. Inc for 8 kinds of job.

Baker-Jones Co. Inc for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Repair HVAC”

★★★★★ Jeanne · Edited a month ago

Baker-Jones always provides excellent service. Am so glad they’ve been our HVAC repair/service/installation company for many years. Honest, efficient, friendly.

Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ CYNTHIA · Edited 3 months ago

Baker Jones, a local 4th generation family owned business, always provides fast , professional service for HVAC issues. I called on a Sunday and got voice mail. I left a message about my Air Conditioning issue. In just a few minutes, I received a text and an appointment for Monday morning. Everytime I leave a…

Paid $2,000+Reasonable priceA/C system maintenanceA/C system repairHeating system installation
★★★★★ Shelly · 5 months ago

I have used Baker-Jones over 30 years! They have serviced 3 houses for me. They are always more than fair, very dependable, exceptionally reliable and friendly. I have referred them to others than now use them. THEY ARE THE BEST!

Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Ruth · Edited 8 months ago

Excellent work and always professional. Have been a customer for 19 years. Rain, hail, sleet, or freezing. Baker-Jones is dependable and ensures customer satisfaction. Great family owned FBA company. We have to support one another!

Reasonable priceHVAC system maintenanceRepair HVAC
★★★★★ huey · 9 months ago

Excellent family owner/operated HVAC Company. Everyone’s friendly, their work is professional and clean.

Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ chad · 11 months ago

Skillfull honest and friendly

Reasonable priceRepair HVACInstall AC
★★★★★ Russell · a year ago

Same day service. Diagnosed problem, explained what they were doing, complete in less than hour. Very professional.

Paid $200–300Reasonable priceRepair HVAC
★★★★★ Nora · Edited a year ago

Service is excellent- the Gentlemen working on the job are courteous and knowledgeable. I can’t recommend them enough. Very trustworthy, incredible people, they have been in business for many years.

Reasonable priceHVAC system maintenanceA/C system repairRepair HVAC
★★★★★ Trisha · 3 years ago

I reached out to Baker Jones one morning when I woke up to a broken air conditioner. Even on such short notice (I called them first thing Monday morning when they opened), Ron made it a point to come out and take a look. Ron was able to make time to check my air conditioner himself (I didn’t know he was the…

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 46%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance79$54–$441
HVAC system maintenance63$37–$292
A/C system repair36$209–$880
Install AC18$1.5k–$3.2k
Heating system installation13$1.4k–$2.8k
Repair HVAC10$236–$840
HVAC system repair6$192–$955
HVAC duct & vent installation2$526–$2.5k

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