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Balanced Physical Therapy

Physical therapy clinic · Mount Clemens, MI · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%94+28.9Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 36 nursing homesPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 73 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
Aug 2026latest review

Balanced Physical Therapy at a glance

Google reviewers rate Balanced Physical Therapy five stars based on seventy-three reviews, noting that the owner responds to seventy-nine percent of feedback. Patients frequently cite the one-on-one care format, personalized treatment plans, and flexible scheduling as key benefits. Common themes include effective communication, knowledgeable staff, and successful recovery from surgeries, sports injuries, and chronic pain. No recurring criticisms appear in the provided excerpts, which consist entirely of positive five-star reviews.

  • Google rating: 5.0 out of 5 from 73 reviews (99% five-star).
  • Reviews on this page: 73 Google reviews (69 with written comments).
  • Owner responses: the business replied to 79% of reviews.
  • Most recent review: August 26, 2026.
  • Service: Nursing Home serving Mount Clemens, Michigan.

Data from Google, last updated October 28, 2026.

Score profile vs other nursing homes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction98Reliability94Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 98 (median 82)Reliability: 94 (median 71)Momentum: 100 (median 100)
Balanced Physical TherapyNursing Homes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Balanced Physical Therapy: 98/100 on this factor. Category median: 82.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Balanced Physical Therapy: 94/100 on this factor. Category median: 71.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Balanced Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.

Star ratings

73 Google reviews we collected

  • 5 stars7299%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 69 written reviews

  • Praise9098%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3437%
  • Would recommend3437%
  • Quality & results89%
  • Communication89%
  • Speed & response67%
  • Honesty & trust22%

What customers talk about

We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Tori provide exceptional care in a professional and supportive environment.”
  • “Highly recommend for anyone needing physical therapy!”
  • “Super great experience with Balanced Physical Therapy!”
  • “Rob took the time to explain everything clearly and created a personalized treatment plan that really worked for me.”
  • “Not only did they schedule me quickly, they made it known that meeting my goals was important to them.”
  • “The main thing about these two is the genuinely do care about their patients and getting them back into their feet and back into their lifestyles.”

People customers mention

  • Tori 30 reviews
  • Rob 26 reviews
  • Robbie 9 reviews
  • Frank 8 reviews
  • Loki 5 reviews
  • Therapist 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

PetraLocal Guide · 144 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dr Robbie and Dr Tori are fantastic! Great atmosphere and dedicated one on one attention!

LauraLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We truly enjoy Rob and Tori. They are passionate, kind and patient. My daughter truly enjoys going to PT thanks to them.

C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about my experience at Balanced Physical Therapy. Dr. Rob and Dr.Tori provide exceptional care in a professional and supportive environment. Dr. Rob took the time to explain everything clearly and created a personalized treatment plan that really worked for me. I made real progress and…

LynneLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The staff is really skilled. Dr. Robbie helped my husband recover from both a knee and a hip replacement in less than a year. Very caring & knowledgeable, and always friendly and encouraging.

TrevorLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dr Rob and Dr Tori are legends there is no one better with physical therapy in the world

Raeonna-elizabethLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing place to go if you have an injury and need to recover! They have amazing personalities and want nothing but your success. When I sprained my ankle, I was worried I would never get to do ballet and pointe again, but through the amazing personalized PT I received I am happy to share that I am successfully back…

Photos

Customer reviews

5.0 ★★★★★ 73 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Petra KoprivicaLocal Guide · 144 reviewsTotal number of Google reviews Petra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr Robbie and Dr Tori are fantastic! Great atmosphere and dedicated one on one attention!

Michaelyn SeboldLocal Guide · 73 reviewsTotal number of Google reviews Michaelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Robbie and Tori are the best!

Laura ChristensenLocal Guide · 40 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We truly enjoy Rob and Tori. They are passionate, kind and patient. My daughter truly enjoys going to PT thanks to them.

C6 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough good things about my experience at Balanced Physical Therapy. Dr. Rob and Dr.Tori provide exceptional care in a professional and supportive environment. Dr. Rob took the time to explain everything clearly and created a personalized treatment plan that really worked for me. I made real progress and always felt like I was in great hands. Highly recommend for anyone needing physical therapy!

Lynne WardropLocal Guide · 43 reviewsTotal number of Google reviews Lynne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff is really skilled. Dr. Robbie helped my husband recover from both a knee and a hip replacement in less than a year. Very caring & knowledgeable, and always friendly and encouraging.

Trevor GrahamLocal Guide · 28 reviewsTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr Rob and Dr Tori are legends there is no one better with physical therapy in the world

Shelley L EmersonLocal Guide · 87 reviewsTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Balanced PT is awesome, thoughtful, and made my healing so much better

Raeonna-elizabeth IrwinLocal Guide · 8 reviewsTotal number of Google reviews Raeonna-elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing place to go if you have an injury and need to recover! They have amazing personalities and want nothing but your success. When I sprained my ankle, I was worried I would never get to do ballet and pointe again, but through the amazing personalized PT I received I am happy to share that I am successfully back in my pointe shoes and able to take ballet classes without any pain. I strongly recommend this place for your recovery needs.

Joyce Schwarz6 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A great one on one care, in a very comfortable environment. I couldn't be happier with their service. It is unique.

Valerie Wheaton12 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Balanced Therapy was recommended by my back Surgeon after recovering from back surgery. Dr Rob and his Asst. Calvin Worked with over a 12 week period , Results for me, a 70 woman were fantastic, I regained balance, strength, and the ability to walk unassisted, no walker or cane and most of all my confidence . 🎉. I looked forward to therapy 2 times week . Thank you Dr Rob and all the people in your business ! Will recommend you highly every chance I get ! Val Wheaton

Balanced Physical Therapy on Google Maps →

Business details