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Commonwealth Senior Living at New Baltimore

Retirement community · Mount Clemens, MI · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%83+23.4Replies to reviews 8%41+3.4Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 36 nursing homesPosition by Experts Score among all companies we track in this category. · better than 66%
4.8 ★★★★★ 116 Google reviews · 24 photos
93%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
52%reviews answered by the owner
Oct 2026latest review

Commonwealth Senior Living at New Baltimore at a glance

Google reviewers rate Commonwealth Senior Living at New Baltimore 4.8 out of 5 based on 116 reviews. Families frequently praise the compassionate staff, clean facilities, and attentive care for residents with dementia, noting that management communicates effectively and helps navigate Medicaid options. One recurring criticism involves billing disputes and safety incidents, with a reviewer alleging excessive charges and physical injuries to a resident.

  • Google rating: 4.8 out of 5 from 116 reviews (93% five-star).
  • Reviews on this page: 118 Google reviews (101 with written comments, 1 with photos).
  • Owner responses: the business replied to 52% of reviews.
  • Most recent review: October 18, 2026.
  • Service: Nursing Home serving Mount Clemens, Michigan.

Data from Google, last updated October 28, 2026.

Score profile vs other nursing homes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction88Reliability83Craft & service–Value–Momentum100Replies to reviews41Satisfaction: 88 (median 82)Reliability: 83 (median 71)Momentum: 100 (median 100)Replies to reviews: 41 (median 71)
This companyNursing Homes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Commonwealth Senior Living at New Baltimore: 88/100 on this factor. Category median: 82.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Commonwealth Senior Living at New Baltimore: 83/100 on this factor. Category median: 71.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Commonwealth Senior Living at New Baltimore: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Commonwealth Senior Living at New Baltimore: 41/100 on this factor. Category median: 71.C
41

Bar = this company · dark tick = category median.

Star ratings

118 Google reviews we collected

  • 5 stars11093%
  • 4 stars33%
  • 3 stars11%
  • 2 stars00%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 101 written reviews

  • Praise12496%
  • Complaints54%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6147%
  • Would recommend2419%
  • Quality & results1310%
  • Speed & response1310%
  • Honesty & trust129%
  • Communication65%

What customers talk about

We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Exceptional Care, Compassionate Staff, and True Peace of Mind!”
  • “I would recommend this senior living home for any people looking for assisted living for their loved ones!”
  • “I should also mention they have a wonderful Hospice care team that they recommend that also did an amazing job during Lynne’s final couple months.”
    “Yeah they are cleaner than most places I’ll give them that but they are just awful make sure you watch your bill and check on your loved ones often!”
  • “Whenever Mom needs a little extra assistance or something unexpected arises, the staff is responsive and willing to help.”
  • “Finding a place where your mother is not only safe and well cared for, but genuinely happy, is an extraordinary gift.”
  • “Having a community that recognizes the importance of compassion, communication, and partnership makes that journey so much easier.”

People customers mention

  • Commons 14 reviews
  • Trina 13 reviews
  • Tina 7 reviews
  • Care 6 reviews
  • Hospice 4 reviews
  • Lisa 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Nicola2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Trina Anderson and the staff at Commonwealth for the Memory Care side are so caring and compassionate to the residents. They really take time to get to know the residents individually and make the necessary accommodations for our loved one’s comfort and care and for this we are Truly Grateful!!!

Fran8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Our mother was a resident at Commonwealth for two years and suffered from severe dementia. We previously had her at Oakleigh and were not happy with the care she was receiving so we made the decision to move her to Commonwealth. We made the right choice. The care was far above what she received at Oakleigh. I would…

Jacquelyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great senior living community!! The staff is friendly and attentive, they welcomed my MIL with open arms and she loves living there. I would recommend this senior living home for any people looking for assisted living for their loved ones!!

Linda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My parents lived here for over 3 years before my mom passed away. The main thing I would say is that the administration is wonderful. They really care about their residents. Several of the staff who’ve been there a long time do as well. A huge shout out to the stellar activity director who keeps the residents busy! Overall, I highly recommend.

Dr.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had scheduled my mother to move into Commonwealth but due to a change in her health we had to cancel. The manager was very understanding of our issues. Having toured the facility and talking with other residents I feel it was the nicest in the area, staff and facility included.

Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our mom is currently at Commonwealth Senior Living. We are very pleased with the care she is given. The staff is so caring and kind. We would definitely recommend Commonwealth if you have to make the tough decision to put a loved one in a facility.

Photos

Customer reviews

4.8 ★★★★★ 116 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marianne Riley4 reviewsTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional Care, Compassionate Staff, and True Peace of Mind! As the oldest daughter and a caregiver for my mom, I cannot say enough wonderful things about Commonwealth Assisted Living in New Baltimore, Michigan. Finding a place where your mother is not only safe and well cared for, but genuinely happy, is an extraordinary gift. I am so grateful that we have found that at Commonwealth. Our family is very involved in Mom’s care. We visit frequently, speak with her on the phone every single evening, and stay closely connected to her daily life and well-being. I can say with confidence that Mom is happy, comfortable, and treated with kindness, dignity, and respect. As her daughter, that means more to me than words can express. One of the highlights of Mom’s day is the food! She absolutely loves the meals, and I appreciate how much care goes into making mealtimes something she genuinely looks forward to. These seemingly small things make an enormous difference in someone’s quality of life. The staff is consistently compassionate, patient, and helpful. They understand that caring for an older adult also means supporting the family members who love them. Whenever Mom needs a little extra assistance or something unexpected arises, the staff is responsive and willing to help. That level of kindness and cooperation provides tremendous reassurance. I especially appreciate the administrator’s leadership and personal involvement. She is accessible, approachable, and genuinely invested in the care and well-being of the people who call Commonwealth home. I value that she knows her residents and takes an active interest in their individual needs. Her leadership helps create a culture where residents are treated as people, not simply as patients. As the oldest daughter, I feel a deep responsibility to advocate for my mom and make sure she receives the care, attention, and respect she deserves. There is no greater peace of mind than knowing your mother is surrounded by people who genuinely care about her happiness and well-being. Aging brings changes and challenges, not only for our parents but for the families who love them. Having a community that recognizes the importance of compassion, communication, and partnership makes that journey so much easier. I am deeply grateful to the entire Commonwealth team for the difference they make in Mom’s life. I wholeheartedly recommend Commonwealth Assisted Living in New Baltimore to any family searching for a place where their loved one will be valued, respected, and cared for with genuine kindness. Thank you for caring for my mom and giving our family the priceless gift of peace of mind!

Response from the owner · a week ago

Marianne, thank you for your incredibly kind words and for trusting us with your mom's care. It means so much to hear that she is happy and enjoying life in our community. We're grateful for your recognition of our team and for your recommendation. We look forward to seeing you soon!

Nicola Pierce2 reviewsTotal number of Google reviews Nicola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Trina Anderson and the staff at Commonwealth for the Memory Care side are so caring and compassionate to the residents. They really take time to get to know the residents individually and make the necessary accommodations for our loved one’s comfort and care and for this we are Truly Grateful!!!

Response from the owner · 2 weeks ago

Nicola, we’re blessed with a loving team! Thank you for entrusting us with the care of your loved one and please don’t hesitate should you have any questions or recommendations. We look forward to seeing you soon!

Fran Jantz8 reviewsTotal number of Google reviews Fran has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our mother was a resident at Commonwealth for two years and suffered from severe dementia. We previously had her at Oakleigh and were not happy with the care she was receiving so we made the decision to move her to Commonwealth. We made the right choice. The care was far above what she received at Oakleigh. I would also like to mention that in her final week before passing the facility and its workers were very sensitive to the situation, came in to check to see if the family needed anything and supplied us with fresh beverages and snacks as we were there many hours a day. That to me was going above and beyond and was very classy. We are thankful we had such a wonderful place to help us care for our mother. I should also mention they have a wonderful Hospice care team that they recommend that also did an amazing job during Lynne’s final couple months.

Response from the owner · 3 weeks ago

Fran, thank you for sharing your family's experience. We are honored that you entrusted us with your mother's care and are grateful for your kind words. Your feedback means so much to us, and we extend our heartfelt condolences and gratitude for allowing us to be part of her journey.

Jacquelyn Thomas2 reviewsTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great senior living community!! The staff is friendly and attentive, they welcomed my MIL with open arms and she loves living there. I would recommend this senior living home for any people looking for assisted living for their loved ones!!

Response from the owner · a month ago

Jacquelyn, we’re blessed with a loving team! Thank you for entrusting us with the care of your mother-in-law and please don’t hesitate should you have any questions or recommendations. We look forward to seeing you soon!

Linda Gardner12 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My parents lived here for over 3 years before my mom passed away. The main thing I would say is that the administration is wonderful. They really care about their residents. Several of the staff who’ve been there a long time do as well. A huge shout out to the stellar activity director who keeps the residents busy! Overall, I highly recommend.

Response from the owner · a month ago

Linda, thank you for sharing your heartfelt experience. Your words deeply resonate with our mission. We understand the trust families place in us when choosing our community, and we are happy to hear we provided your parents with the care and respect they deserve. Thank you again for your generous feedback. We look forward to seeing you soon!

Dr. David Batton2 reviewsTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had scheduled my mother to move into Commonwealth but due to a change in her health we had to cancel. The manager was very understanding of our issues. Having toured the facility and talking with other residents I feel it was the nicest in the area, staff and facility included.

Response from the owner · a month ago

David, thank you for taking the time to share your experience. We're grateful for your kind words about our community and team. We wish you and your mother all the best, and please know we're here if we can ever be of assistance in the future.

Michelle2 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our mom is currently at Commonwealth Senior Living. We are very pleased with the care she is given. The staff is so caring and kind. We would definitely recommend Commonwealth if you have to make the tough decision to put a loved one in a facility.

Response from the owner · a month ago

Michelle, we understand choosing the right support for a loved one is a decision no family takes lightly, and we’re honored you entrusted us with the care of your mom. Please know our door is always open should we be able to assist your family in any way.

Ralph Quandt1 reviewTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place!

Response from the owner · a month ago

Hi, Ralph. We are thrilled to learn that you had a positive experience with us!

John Lopetrone2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t express my gratitude for the care they gave my mother, the entire staff was so kind and caring not just for my mom but for our family as well. They made my moms stay there some of her happiest days while living in memory care.

Response from the owner · a month ago

John, we understand choosing the right support for a loved one is a decision no family takes lightly, and we’re honored you entrusted us with the care of your mom. Please know our door is always open should we be able to assist your family in any way.

Mary E9 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My mom has been in Commonwealth Senior Living for over a year. She currently resides in the memory care area. The staff is amazing. They have gotten to know her very well so when they feel something is not quite right with her they are quick to alert us and take steps to follow up with the appropriate care. Just as with any facility, you need to take part in your loved ones care and make it a point to visit regularly but I feel my mom is safe and well taken care of when we are unable to be there. I am very happy with facility and my mom says the food is delicious!

Response from the owner · 2 years ago

We're thrilled to hear you enjoyed the Oktoberfest celebration at Commonwealth Senior Living at New Baltimore! We look forward to seeing you soon!

Commonwealth Senior Living at New Baltimore on Google Maps →

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