Ed Leven4 reviewsTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful friendly excellent service
- Price assessment: Great price
- Services: Dog grooming
Balboa's Bed & Biscuit
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%91+13.8Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 100 pet groomingPosition by Experts Score among all companies we track in this category. · better than 82%
5.0 ★★★★★ 46 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Aug 2026latest review
Balboa's Bed & Biscuit at a glance
Google reviewers rate Balboa's Bed & Biscuit five stars based on forty-six reviews, highlighting friendly staff, clean facilities, and affordable pricing for boarding and grooming services. Customers frequently mention the use of meet and greet sessions, attentive communication during stays, and the ability to manage anxious or difficult pets with patience. One reviewer initially criticized a lack of immediate response to a chat inquiry, though they later corrected their rating after receiving a prompt email reply.
- Google rating: 5.0 out of 5 from 46 reviews (98% five-star).
- Reviews on this page: 46 Google reviews (40 with written comments, 12 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: August 26, 2026.
- Service: Pet Groomer serving Tucson, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Balboa's Bed & Biscuit: 96/100 on this factor. Category median: 86.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Balboa's Bed & Biscuit: 94/100 on this factor. Category median: 82.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Balboa's Bed & Biscuit: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Balboa's Bed & Biscuit: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
- 5 stars4598%
- 4 stars12%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
- Praise4398%
- Complaints12%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price338%
- Reasonable563%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1943%
- Would recommend920%
- Quality & results716%
- Price & value511%
- Speed & response37%
- Communication12%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff & owners are extremely caring, professional, friendly, and knowledgeable.”
“We will definitely be boarding Shiny there again, and I recommend Balboa's Bed & Biscuit to anyone needing to leave their pet for an extended time.”
“Krystal did an amazing job grooming my Shitzu, while I waited.”
“For a boutique shop, they offer very competitive pricing, but still give very personalized service and our dog has never had such great grooming!”
“The email went to my spam folder, so I didn't see it immediately.”
“Reasonably priced and they listened to my requests.”
People customers mention
- Sarah 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Balboa's Bed & Biscuit for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
MarthaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was gone for 10 days. My boys feel like they are staying with family. And, in a way, they are:)
Reasonable priceDog boarding
RaeganLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I highly recommend Balboa’s Bed & Biscuit! I have boarded my cats (10 yrs & 14 yrs old) here on multiple occasions, for extended periods ranging from 2 weeks to over a month. The staff & owners are extremely caring, professional, friendly, and knowledgeable. I am a helicopter cat mom 😅 and I am able to have peace…
Great priceCat boarding
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We have 140 lb Great Pyrenees! This is without question the best Grooming experience we have had. Sarah (the groomer)was fantastic! Shes kind, gentle and caring. The entire staff that we encountered was amazing! Our very first experience there and won’t be our last. We scheduled a second appointment before leaving. Lucy looks amazing!!!
Reasonable priceDog grooming
Jeff13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
You can have full faith in this facility and their services. It’s affordable too! They took terrific care of my pet and reported back his antics from the week, lol!
Reasonable priceDog boarding
JulieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Lovely spa day for these guys! Its been a struggle to get the right cut and style especially for handsome boy. Thank you for your patience 🐶❣️🎀They'll be back.
Dog grooming
Samuel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
My huskies typically hates going to the groomer but balboas is my dogs favorite place in the entire world
Reasonable priceDog grooming
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 7 | — |
| Dog boarding | 3 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 46 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
David SLocal Guide · 38 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy husky came back looking fabulous 👌.
- Price assessment: Reasonable price
- Services: Dog grooming
Martha WoodsLocal Guide · 16 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was gone for 10 days. My boys feel like they are staying with family. And, in a way, they are:)
- Price assessment: Reasonable price
- Services: Dog boarding
Raegan FLocal Guide · 13 reviewsTotal number of Google reviews Raegan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend Balboa’s Bed & Biscuit! I have boarded my cats (10 yrs & 14 yrs old) here on multiple occasions, for extended periods ranging from 2 weeks to over a month. The staff & owners are extremely caring, professional, friendly, and knowledgeable. I am a helicopter cat mom 😅 and I am able to have peace of mind while traveling knowing that my cats are in excellent care with fellow animal lovers while they are here. The cats absolutely love the full wall of windows and shelves/ramps to climb up in the suites. I feel less guilty traveling knowing that they have the extra entertainment & engagement that outdoor views provide, as well as exercise from climbing. If you are looking for a boarding kennel for your cats, Balboa’s Bed & Biscuit is the absolute best!
- Price assessment: Great price
- Services: Cat boarding
Richard Adams5 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have 140 lb Great Pyrenees! This is without question the best Grooming experience we have had. Sarah (the groomer)was fantastic! Shes kind, gentle and caring. The entire staff that we encountered was amazing! Our very first experience there and won’t be our last. We scheduled a second appointment before leaving. Lucy looks amazing!!!
- Price assessment: Reasonable price
- Services: Dog grooming
Jeff Hidalgo13 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYou can have full faith in this facility and their services. It’s affordable too! They took terrific care of my pet and reported back his antics from the week, lol!
- Price assessment: Reasonable price
- Services: Dog boarding
Julie LopezLocal Guide · 28 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLovely spa day for these guys! Its been a struggle to get the right cut and style especially for handsome boy. Thank you for your patience 🐶❣️🎀They'll be back.
- Services: Dog grooming
Angel HsuLocal Guide · 326 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy baby Taro had such a great time here! I boarded him for 7 days and got grooming too. Everyone is so friendly here and so helpful. You can tell the staff here all really love dogs. They do a meet and greet before boarding to get your pup used to the facility and the staff members. Taro loved all of them and he got spoiled with so many treats. The kennels were clean and spacious and you can request more private ones if your dog doesn’t do well with other dogs. The outdoor play area is big and your dog will get plenty of cuddles, butt scratches, and pets! They also did a fantastic job with his bath. My Rottweiler hates baths but he came home smelling so nice and his fur was so soft and fluffy. The staff here are professional and easy to contact by phone and email. I appreciate the photos they sent me when I asked for updates! Highly recommend! And just fyi the turn into the facility is right before the fire station.
- Price assessment: Great price
- Services: Dog grooming, Dog boarding
MIKE ALLEN7 reviewsTotal number of Google reviews MIKE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly staff, clean facility, happy dogs! Highly recommend.
- Services: Dog grooming
Samuel Slayton6 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy huskies typically hates going to the groomer but balboas is my dogs favorite place in the entire world
- Price assessment: Reasonable price
- Services: Dog grooming
Business details
- Address: 8640 E Tanque Verde Rd, Tucson, AZ 85749
- Phone: (520) 367-5534
- Website: balboasbnb.com
- Service area: Tucson, AZ