Veterinarian · Reminderville, OH · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%52+12.6Value 14%42+5.9Replies to reviews 7%56+4Craft & service penalty61−3.9Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 5%
4.5★★★★★233 Google reviews · 24 photos
82%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the clinic's professional staff, thorough veterinary care, and fair pricing for wellness plans and routine services. Positive feedback often mentions attentive communication and compassionate handling of pets during exams and grooming. However, lower-rated reviews cite significant issues with long wait times, poor scheduling adherence, and unexpected cost increases for procedures. Some customers also reported difficulties with billing transparency and a lack of communication regarding treatment outcomes or insurance coverage.
Google rating: 4.5 out of 5 from 233 reviews (82% five-star).
Reviews on this page: 233 Google reviews (146 with written comments, 12 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: October 12, 2026.
Service: Pet Groomer serving Reminderville, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Banfield Pet HospitalPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Banfield Pet Hospital: 57/100 on this factor. Category median: 86.C
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ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Banfield Pet Hospital: 52/100 on this factor. Category median: 82.C
52
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Banfield Pet Hospital: 61/100 on this factor. Category median: 97.B
61
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Banfield Pet Hospital: 42/100 on this factor. Category median: 100.C
42
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Banfield Pet Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Banfield Pet Hospital: 56/100 on this factor. Category median: 56.C
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Bar = this company · dark tick = category median.
Star ratings
233 Google reviews we collected
4.5of 5
5 stars19082%
4 stars125%
3 stars52%
2 stars52%
1 star219%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
83%praise
Praise12383%
Complaints2617%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price531%
Reasonable1063%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6242%
Price & value2315%
Quality & results1913%
Honesty & trust139%
Speed & response128%
Communication107%
Would recommend107%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have experienced their professional staff for at least 4-5 years now.”
“They tricked me into surrendering my dog then were very rude and heartless”
“Pricing is always fair, and I actually have price checked bc vet bills can be a whammy.”
“This hospital is extremely overpriced and won’t let me cancel my wellness plan how that I want to change clinics.”
“…with such care and I am very pleased with that Because they have such excellent service to me…”
“Don’t waste your time and find another veterinarian clinic because this one is absolutely awful.”
“Banfield has earned my trust with the friendly staff of professionals.”
“Didn’t know my ins plan for my pet was put on hold due to fraud and despite coming in TWICE the same month it happened, NO ONE offered for me to pay m…”
“(Quick and smooth import process at the airport) thank you!”
“…old dog's kidneys were failing and the way they handled his care and explained it to us, went over my options and prices for everything up front befo…”
“Can’t forget to mention the lack of communication about pricing.”
“I would 100% recommend them over other Banfields on this area.”
People customers mention
Beach17 reviews
Aurora7 reviews
Beech3 reviews
Federer3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Banfield Pet Hospital for 1 kind of job. Pick one to see what they paid and said.
Jim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
40 minutes waiting to get in for my appointment, the girl that came in 12 minutes behind me was taken first. Absolutely beautiful day and I'm sitting in the office and no one could tell me anything with three people sitting behind the desk.
Kathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I choose Banfield of Aurora over any other pet clinic. I have experienced their professional staff for at least 4-5 years now. I feel comfortable with the clinic. My pet was in for his annual immunizations.
Reasonable priceService not listed
Carol5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Every time we have a grooming appointment or a vet appointment, they handle Bruno with such care and I am very pleased with that Because they have such excellent service to me
Kim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
BANFIELD IN AURORA HAS THE BEST STAFF!!They really care they work with you and have great wellness plans!!And helped diagnose my Pandabear she has diabetes and she is thriving with all her siblings!!!Thanx
Reasonable priceLarge animals
DAVID10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Dr Beach, Sidney And the rest of the team there are very professional and courteous. They know Winston well
Reasonable priceService not listed
JenLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
I know my furbabies are in the best hands with Dr. Beech. Always thorough and explain all options. She will catch things other vets don't. Pricing is always fair, and I actually have price checked bc vet bills can be a whammy.
40 minutes waiting to get in for my appointment, the girl that came in 12 minutes behind me was taken first. Absolutely beautiful day and I'm sitting in the office and no one could tell me anything with three people sitting behind the desk.
Response from the owner · a week ago
Hi Jim - our aim is to provide a positive experience to everyone coming to our hospitals. We understand we may have fallen short and would like to follow up on your experience with us at our Aurora hospital. Please reach out to our Client Advocate Team at [email protected] at your convenience so we can try to address your concerns.
Kathy JB2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I choose Banfield of Aurora over any other pet clinic. I have experienced their professional staff for at least 4-5 years now. I feel comfortable with the clinic. My pet was in for his annual immunizations.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Hi Kathy, Thank you so much for the sweet words and for choosing us to care for your pet! We’ll be sure to share your feedback with the team at our Aurora location.
Carol Crudup5 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Every time we have a grooming appointment or a vet appointment, they handle Bruno with such care and I am very pleased with that Because they have such excellent service to me
Response from the owner · a month ago
Hello Carol, thanks for sharing your experience with us. Our team is always happy to help. Take care, and we look forward to seeing you and Bruno during their next visit.
Kim Overacre5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
BANFIELD IN AURORA HAS THE BEST STAFF!!They really care they work with you and have great wellness plans!!And helped diagnose my Pandabear she has diabetes and she is thriving with all her siblings!!!Thanx
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 2 months ago
Hello Kim. We’re so happy we could help give your pet the care they needed.
Gary FenderLocal Guide · 19 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
We love Banfield , Everyone makes you fill VIP
Very important Pet¡!!!!!!!!!
Price assessment: Great price
Response from the owner · 4 months ago
Hi Brenda - We're so glad to hear you love coming to visit us at our Aurora hospital. Thank you for taking the time to let us know about the positive experience you had. 🧡 We look forward to seeing you and your pet at their next visit.
DAVID IAFELICE10 reviewsiTotal number of Google reviews DAVID has written across all businesses on Google Maps, not just this one.
Dr Beach, Sidney And the rest of the team there are very professional and courteous. They know Winston well
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
David - We're so glad you had a great experience! We’ll make sure to pass this on to our Aurora location. Thanks for partnering with us for Winston's needs. 🐾
Jen BeeLocal Guide · 18 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
I know my furbabies are in the best hands with Dr. Beech. Always thorough and explain all options. She will catch things other vets don't. Pricing is always fair, and I actually have price checked bc vet bills can be a whammy.
Price assessment: Reasonable price
Response from the owner · a year ago
Hi Jen – We're so glad to hear you and your pet love coming to visit us at our Aurora hospital. Thank you for taking the time to let us know about the positive experience you had. 🧡 We hope all is well and look forward to seeing you and your pet at their next visit.
Frances LancasterLocal Guide · 28 reviewsiTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
My dog has been going to Banfield for 5+. The vets care about their patients. We also have the plan that cover visits. It covered her spaying.
Price assessment: Great price
Services: Service not listed
Response from the owner · 9 months ago
Hello Frances, thank you for taking the time to share your feedback with us. Our team is always happy to help. Thanks for choosing to partner with us for your dog's needs, and have a wonderful evening.
Stephanie HollowayLocal Guide · 54 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I drive 30 minutes to this location even though there is a location 10 minutes from my home. Love Dr Beach and the entire staff. Very caring and attentive.
Response from the owner · 7 months ago
Thank you so much for the positive feedback, Stephanie! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Aurora team!
