Roofing contractor · Knoxville, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 41 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 55%
5.0★★★★★2,787 Google reviews · 20 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$6.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and thorough cleanup associated with roof replacements and repairs. Positive feedback highlights detailed explanations of necessary work and efficient project completion within promised timeframes. However, a minority of low-star reviews cite significant dissatisfaction with post-installation quality issues, such as persistent leaks or material defects, alongside complaints about unreturned calls, last-minute scheduling conflicts, and high pricing relative to competitors.
Google rating: 5.0 out of 5 from 2,787 reviews (98% five-star).
Reviews on this page: 2,787 Google reviews (2,692 with written comments, 215 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Barnett RoofingGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Barnett Roofing: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Barnett Roofing: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Barnett Roofing: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Barnett Roofing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Barnett Roofing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Barnett Roofing: 79/100 on this factor. Category median: 84.B
79
Bar = this company · dark tick = category median.
Star ratings
2,787 Google reviews we collected
5.0of 5
5 stars2,73598%
4 stars231%
3 stars50%
2 stars30%
1 star211%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,96199%
Complaints621%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price22036%
Reasonable37462%
Overpriced00%
Not sure91%
$6.1k+268% vs typical gutter cleaning
Middle half of what 459 customers paid ($927–$15k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1,31422%
Staff & attitude1,18920%
Speed & response1,13219%
Would recommend94116%
Communication71012%
Price & value5429%
Honesty & trust1953%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eric and Gary did a great job on our roof/chimney vent.”
“…nd finished in one day, including taking off the old roof, repairing damaged sheathing, and installing the new roof and ridge vents, then cleaning up…”
“Matthew and crew did an exceptional job; on-time, very professional, great work!”
“This is not only theft, but completely disrespectful to the small businesses trying to accomplish great things in the industry.”
“They provided a quick estimate with great customer service.”
“You're right the job is in my husband's name and he's as equally frustrated that you're unresponsive to texts and calls.”
“We highly recommend this company for roof repair or replacement.”
“I definitely don’t recommend this company.”
“What really stood out to me was the time Eric took to thoroughly explain the repairs that were needed, why they were necessary, and exactly what work…”
Jake3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We were very pleased with Barnett roofing through the whole process from Tim coming and giving us a quote on our roof to Josh and his crew putting the roof on. Very pleased with this company. They worked hard and were very thorough.
Daniel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Matthew and crew did an exceptional job; on-time, very professional, great work!
Paid $20,000–25,000Great price
Brad5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The process went great. Great workers. Matt, the foreman was very friendly and knowledgeable. Zach, the trainee was very friendly and sociable. They did a great job cleaning up. I will definitely recommend Barnett Roofing.
Russell5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Wes and his crew did an excellent job in replacing our roof. It was a two-day job and they kept us informed of the progress in a timely manner. Clean up was thorough and our landscaping was well protected.
Luke14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I would highly recommend Barnet Roofing. We had a section of our roof that leaked into our kitchen. Gary and his team were out within a week of us calling who were prompt, polite, and got the job done quickly. They were thorough and showed me a few pictures of the damage underneath once they had the shingles and…
Paid $1–5,000Reasonable priceRoof repair for storm & wind damageRoof repair
Mini1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Highly Recommend!
I recently bought a house and hired Barnett Roofing for some repairs. Eric handled the roof repair.
As a new homeowner, I really appreciated that he took the time to inspect and give expert advice on critical siding and chimney issues, pointing out the most critical issues that need attention next.
Eric and Gary did a great job on our roof/chimney vent. They showed up on schedule and worked through till the job was complete. And they cleaned up very good after the job was complete.
We were very pleased with Barnett roofing through the whole process from Tim coming and giving us a quote on our roof to Josh and his crew putting the roof on. Very pleased with this company. They worked hard and were very thorough.
Barnett Roofing has completed work for multiple homeowners in Lakemoor Hills. We decided to have them do our roof repair. We were NOT disappointed! They provided a quick estimate with great customer service. Justin returned and put a collar around one of the vents that had cracked sealing a major leak. Jimmy and crew completed the entire repair yesterday. Clear communication and great customer service. He documented the completed work with pictures and explanations. We highly recommend this company for roof repair or replacement. Great experience from estimate to work completion.
Response from the owner · 2 days ago
Thanks for the great feedback and the great review
Sapphire Webb3 reviewsiTotal number of Google reviews Sapphire has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about Eric at Barnett Roofing! From the very beginning, he was professional, knowledgeable, honest, and genuinely cared about making sure we understood everything. What really stood out to me was the time Eric took to thoroughly explain the repairs that were needed, why they were necessary, and exactly what work would have to be done. He didn’t just throw a bunch of roofing terms at us and expect us to understand. He took the time to walk us through everything, answer our questions, and make sure we felt comfortable and confident about the entire process.
Response from the owner · 2 days ago
Thank You very much!
Brad Parker5 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
The process went great. Great workers. Matt, the foreman was very friendly and knowledgeable. Zach, the trainee was very friendly and sociable. They did a great job cleaning up. I will definitely recommend Barnett Roofing.
Price assessment: Reasonable price
Price: $20,000–25,000
Services: Roof installation
Response from the owner · 4 days ago
Thank you, Brad. We really appreciate your feedback.
Russell Hunt5 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Wes and his crew did an excellent job in replacing our roof. It was a two-day job and they kept us informed of the progress in a timely manner. Clean up was thorough and our landscaping was well protected.
Price assessment: Reasonable price
Price: $25,000–30,000
Services: Roof installation
Response from the owner · 5 days ago
Thank you, sir. We really appreciate the great feedback. I will pass this on to Wes and his team.
Jason HofmannLocal Guide · 22 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Jimmy and the crew did a great job! I have to recommend them to anybody that needs roof repair or replacement. The salesman Justin did a great job. I had way more questions than a normal customer, and he handled them ease. Great team over at Bennett Roofing
Response from the owner · 5 days ago
Thanks Jason! We appreciate your feedback
Christian Miller4 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Great work from these guys. I had a roof leak that needed fixing and went straight to Barnett Roofing. Got an estimate from Justin the day after I called them. The roof was repaired a week later by Eric and Gary. They found some unexpected damage from a previous repair done by someone else and went above and beyond to fix it. I will be calling them back out in a few years when the whole roof needs replacing. Great work, exceptional customer service, fair pricing.
Response from the owner · 5 days ago
Thank you very much! We appreciate the feedback
Patrick Clark3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Barnett Roofing did a fantastic job. They made the whole process easy. They replaced our entire roof in a day and a half. Everyone we dealt with was nice and professional. Did everything on time and as promised. Highly recommend them for all roofing needs.
