iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%98+13.9Replies to reviews 7%9+0.6Craft & service penalty88−1.2Momentum penalty82−1.8Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 3%
4.9★★★★★409 Google reviews · 24 photos
96%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for skilled pruning, removal, and pest control services, noting prompt scheduling, thorough cleanup, and professional communication. However, low-star reviews consistently criticize the $125 estimate fee, describing the quoting process as difficult and unresponsive to follow-up requests for incomplete work.
Google rating: 4.9 out of 5 from 409 reviews (96% five-star).
Reviews on this page: 409 Google reviews (362 with written comments, 18 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 26, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Barrett Tree Service EastStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Barrett Tree Service East: 81/100 on this factor. Category median: 97.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Barrett Tree Service East: 67/100 on this factor. Category median: 97.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Barrett Tree Service East: 88/100 on this factor. Category median: 99.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Barrett Tree Service East: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Barrett Tree Service East: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Barrett Tree Service East: 9/100 on this factor. Category median: 75.F
9
Bar = this company · dark tick = category median.
Star ratings
409 Google reviews we collected
4.9of 5
5 stars39196%
4 stars41%
3 stars10%
2 stars31%
1 star102%
Praise vs complaints
Phrases our text analysis found in 362 written reviews
98%praise
Praise70598%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price619%
Reasonable2475%
Overpriced13%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20528%
Quality & results12617%
Speed & response12517%
Would recommend11216%
Price & value618%
Communication588%
Honesty & trust355%
What customers talk about
We read 362 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are not only excellent at their jobs, but the crew is professional, courteous, and thorough.”
“We have a very large tree that Barrett has cared for for years (and a much smaller one) and they always do an excellent job.”
“The arborist from Barrett Tree Service offered sound advice to help us improve the health of a tree that had been damaged by construction.”
“Ryan is responsive to questions and will often come out to assess a problem in person.”
“We would definitely recommend Barrett and have used them several times over probably several decades by now.”
“I've been using Barrett for probably 5 years now and can't recommend them highly enough for their professionalism and great service”
“They are tree experts who work quickly and are affordable too!”
“They make you go through a lot of back-and-forth before telling you there’s a $125 fee for giving an estimate.”
“They were prompt, kind, explained everything really well, and did a great job.”
“…ack out and said someone would come and finish the work but I’ve been ignored since asking for them to come back and finish properly.…”
“They're responsive, reliable, and never leave a mess behind.”
“Very shady especially since when I called them back, I just went to my previous called made and just clicked that same number… so no mistakes were made.”
People customers mention
Alden10 reviews
Keith5 reviews
Boston4 reviews
Cambridge4 reviews
Maple4 reviews
Ryan4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Barrett Tree Service East for 7 kinds of job. Pick one to see what they paid and said.
AAndrew11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I love using these guys, and we've worked on two urban jobs, South Boston and Cambridge. They are not only excellent at their jobs, but the crew is professional, courteous, and thorough.
Tree stump removalTree trimming & pruningTree removal
AAndrewLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★
Did a fine job but that was not fully completed in my view - they came back out and said someone would come and finish the work but I’ve been ignored since asking for them to come back and finish properly. Not impressive customer service making me consider using other firms in the future.
TTom2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have a very large tree that Barrett has cared for for years (and a much smaller one) and they always do an excellent job. That includes cabling needed several years ago, pruning as needed, and tree health and pest control treatments. Both the arborists and crews that do the work have been awesome to work with –…
BBeverly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The estimate was made promptly. The work was scheduled within days. The team of workers were skilled. This was the first time I used an arborist since I moved here from Oregon. I am very pleased and would gladly recommend Barrett Tree Service.
Great priceTree trimming & pruning
EElisabeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We have had Barrett Tree Service East keep our mature trees - some over 80 + year old healthy and trimmed for several years now. Ryan helped us rescue an 80 year old Japanese maple after a dry and extremely varied temperature winter. Barrett has also helped keep our 30 foot yews trimmed back so that their boughs…
RRichard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have had an excellent experience working with them. They seem to care more than others about their quality and pleasing the customer. I feel thjeir advice about pruning my trees is excellent. They are prompt and dependable.
Reasonable priceTree trimming & pruningTree removalService not listed
I love using these guys, and we've worked on two urban jobs, South Boston and Cambridge. They are not only excellent at their jobs, but the crew is professional, courteous, and thorough.
Services: Tree stump removal, Tree trimming & pruning, Tree removal
Response from the owner · 6 days ago
Thank you Andrew! We are happy to hear that you had a great experience with us.
A
Andrew BellLocal Guide · 27 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Did a fine job but that was not fully completed in my view - they came back out and said someone would come and finish the work but I’ve been ignored since asking for them to come back and finish properly. Not impressive customer service making me consider using other firms in the future.
T
Tom Rawson2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
We have a very large tree that Barrett has cared for for years (and a much smaller one) and they always do an excellent job. That includes cabling needed several years ago, pruning as needed, and tree health and pest control treatments. Both the arborists and crews that do the work have been awesome to work with – very skilled, thorough, flexible, and well organized. Highly recommended!
Price assessment: Reasonable price
Services: Cabling & bracing, Tree trimming & pruning
B
Beverly Kupperman3 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
The estimate was made promptly. The work was scheduled within days. The team of workers were skilled. This was the first time I used an arborist since I moved here from Oregon. I am very pleased and would gladly recommend Barrett Tree Service.
Price assessment: Great price
Services: Tree trimming & pruning
E
Elisabeth Schaefer7 reviewsiTotal number of Google reviews Elisabeth has written across all businesses on Google Maps, not just this one.
We have had Barrett Tree Service East keep our mature trees - some over 80 + year old healthy and trimmed for several years now. Ryan helped us rescue an 80 year old Japanese maple after a dry and extremely varied temperature winter. Barrett has also helped keep our 30 foot yews trimmed back so that their boughs don't break with the weight of heavy snow falls. Ryan is responsive to questions and will often come out to assess a problem in person.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree planting, Tree removal
R
Richard Morrill2 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
I have had an excellent experience working with them. They seem to care more than others about their quality and pleasing the customer. I feel thjeir advice about pruning my trees is excellent. They are prompt and dependable.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal, Service not listed
H
Hera Vlamakis3 reviewsiTotal number of Google reviews Hera has written across all businesses on Google Maps, not just this one.
As always, Barrett dud a great job. We've used them for pruning back trees away from the house and also for dead tree removal. Their office is responsive and the people that come to do the work are very knowledgeable and nice. Will continue to work with them as needed!
Price assessment: Not sure
Services: Tree trimming & pruning, Tree removal
L
Luke2 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
This company was recommended to me as one that truly cares for trees, instead of just taking them down, which is what I was looking for. I have a few trees I've been wanting to get checked out to make sure they're doing ok, and Barrett Tree Services really came through. They came out to look at the property, talked through all the options, and suggested both treatments for the trees and ways to give them longer to thrive by pruning them. They were prompt, kind, explained everything really well, and did a great job. I'm so glad I went with them.
Services: Tree trimming & pruning, Service not listed
M
Mary McAdam3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
