Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Basement Gurus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty72−2.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Basement Gurus

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 35 well inspectors · 4.8★ from 420 Google reviews

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Report card

Percentile vs other well inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Basement Gurus is better than 86% of well inspectors.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Basement Gurus is better than 85% of well inspectors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Basement Gurus is better than 72% of well inspectors.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Basement Gurus is better than 100% of well inspectors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Basement Gurus is better than 100% of well inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Basement Gurus is better than 100% of well inspectors.A
100

Reviews for your job

Customers hired Basement Gurus for 8 kinds of job.

Basement Gurus for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 10 Google reviews tagged “Remodeling”

Ronald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Josh met with me at my home and reviewed his proposals upon his inspection of the basement. I found Josh to be very professional and knowledgeable. He took time from his busy schedule to address my questions and put my mind at ease. The work crew was very diligent and engaged in completing the project as to the…

Remodeling+ Responsiveness+ Quality+ Professionalism
BelindaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

Shoddy workmanship

Mold inspectionRemodeling− Quality− Professionalism
Gary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They work is good and the are very professional.

Remodeling+ Quality
Giulio7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great people

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Nicole8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dan stepped in and helped us get the project finished quickly and professionally. The work turned out great and we are very happy with the finished product. Was able to get in touch with the team quickly when we needed to change plans. Thank you!

Remodeling+ Quality+ Value
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My experience working with Basement Gurus, especially Phil Thistle, was fantastic. Phil and the crew were very thoughtful and responsive from the moment I called basement gurus until the moment my installation in my basement was complete. I greatly appreciated how dedicated Phil was in answering my questions and…

Water damage-related cleanup & repairRemodeling+ Responsiveness+ Quality+ Professionalism
Phillip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company was great. When hiring contractors it often feels like trying to solve a mystery about everything from price, to timeline, to how to get them on the phone. Not the case with this company! Phil came out explained exactly what the coats would be for each piece of the job from repair through restoration…

Water damage-related cleanup & repairRemodeling+ Responsiveness+ Punctuality+ Quality
IgorLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Top quality company. A huge team of people arrived, they were working in like 10 minutes and I must say the best part was how well they had all the jobs organized. I think we counted about 16 people total, and everyone was doing their thing, no one was slacking. What others told us 3 days, they did in just one day,…

Water damage-related cleanup & repairRemodeling+ Responsiveness+ Quality+ Professionalism
MattLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tremendous team. Showed great effort. Highly recommend

Mold inspectionRemodeling+ Quality+ Professionalism+ Value
Quang2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repairMold inspectionRemodeling+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair44—
Mold inspection14—
Basement waterproofing12—
Water damage-related mold removal10—
Remodeling10—
Water & moisture control services8—
Sump pump installation7—
Foundation repair7—

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