Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Basement Gurus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty72−2.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Basement Gurus

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 35 well inspectors · 4.8★ from 420 Google reviews

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Report card

Percentile vs other well inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Basement Gurus is better than 86% of well inspectors.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Basement Gurus is better than 85% of well inspectors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Basement Gurus is better than 72% of well inspectors.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Basement Gurus is better than 100% of well inspectors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Basement Gurus is better than 100% of well inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Basement Gurus is better than 100% of well inspectors.A
100

Reviews for your job

Customers hired Basement Gurus for 8 kinds of job.

Basement Gurus for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.57
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 7 Google reviews tagged “Sump pump installation”

Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Basement Guru did a superb job installing 2 sump pumps. I was amazed at how hard they worked & what was entailed to complete the job. I had a few concerns that I discussed with the owner Josh. Overall, it was a good job. Unfortunately, they dropped the ball with respect to the mold remediation. The mold remediation…

Sump pump installationWater damage-related cleanup & repairMold inspection+ Professionalism
Phyllis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

They did a great job. I just wished the concrete finishing for the job done was smooth. I will have to redo the floor to make even it.

Sump pump installationService not listed
RicoLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Couldn't be happier using Basement Guru's to install a French drain on my property. Over 100 ft of drain was installed in a matter of 2 days. Thank you for giving us a Military discount!

Basement waterproofingSump pump installation+ Punctuality+ Quality+ Professionalism
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After some ongoing water issues in my basement, I contacted Basement Gurus on the recommendation of friends. John Ford was very professional and thorough, and made sure I understood each step of the proposed repair processes. We were able to schedule the work within a couple of weeks!

Basement waterproofingSump pump installation+ Responsiveness+ Quality+ Professionalism
Vernelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our experience with Basement Gurus was handled very professionally by John Ford, project coordinator. He made us feel very comfortable with our decision to use their services to resolve our water problems in our basement.

Sump pump installationWater & moisture control services+ Professionalism+ Value
Kimyittia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Basement waterproofingSump pump installation+ Responsiveness+ Punctuality+ Quality
Twana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Basement waterproofingFoundation drainageSump pump installation+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair44—
Mold inspection14—
Basement waterproofing12—
Water damage-related mold removal10—
Remodeling10—
Water & moisture control services8—
Sump pump installation7—
Foundation repair7—

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