Tree service · Essexville, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty83−1.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 53 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 37%
4.8★★★★★139 Google reviews · 23 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 139 reviews (95% five-star).
Reviews on this page: 139 Google reviews (132 with written comments, 13 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 1, 2026.
Service: Palm Tree Trimmer serving Essexville, Michigan.
Data from Google, last updated November 12, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bassett Tree ServicePalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bassett Tree Service: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bassett Tree Service: 90/100 on this factor. Category median: 94.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bassett Tree Service: 83/100 on this factor. Category median: 97.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bassett Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bassett Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bassett Tree Service: 71/100 on this factor. Category median: 64.B
71
Bar = this company · dark tick = category median.
Star ratings
139 Google reviews we collected
4.8of 5
5 stars13295%
4 stars21%
3 stars00%
2 stars11%
1 star43%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
99%praise
Praise33799%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1768%
Reasonable832%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value7723%
Quality & results7021%
Speed & response6820%
Would recommend6519%
Staff & attitude4714%
Communication103%
Honesty & trust41%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, efficient and their prices are more than reasonable.”
“Wouldn't even come out to give me an estimate on a tree removal, I was polite as possible and just asked simple question.”
“Bassett Tree Service does excellent work, and so does his crew!”
“Responsive Communications, (Callback in 10 mins) & Fast Service (Same Day!”
“I will recommend Bennett to all my friends to take care of their tree issues!”
“The Basset team is a highly professional and thorough group.”
“There is definitely something unprofessional and crooked about this company.”
“Great communication and crew cleaned up everything very well.”
“Bassett Tree Service offers high-quality work at a fair price, and the team is professional and reliable.”
People customers mention
Andrew5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bassett Tree Service for 4 kinds of job. Pick one to see what they paid and said.
Darcy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Responsive Communications, (Callback in 10 mins) & Fast Service (Same Day!). Removed a large Willow tree with stump grinding without disturbing surrounding landscaping. Highly recommend.
Kay3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Searched for a tree removal service to take down a very tall pine tree in my backyard. Bassett Tree Service was in Bangor Twp where I also live. Andrew provided a prompt & reasonable estimate. Two days later, the tree was removed, all wood hauled away, and my yard was cleaned up. Andrew and his workers were very…
Great priceTree removal
Ken4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Bassett Tree Service does excellent work, and so does his crew! When they left you wouldn't believe how clean it was! These guys are awesome!!!
Ken M
Reasonable priceTree stump grindingTree removal
barbara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bassett tree service did an excellent job,on removing dead limbs on my tree i was amazed on there work and clean up thank you again
Joe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Referred by our next-door neighbor and now I am happy to refer others. Reviews like this are the reason they have been in business here for nearly 40 years!
Reasonable priceTree stump grindingTree removal
AnnLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can see my fence again! Great service and professional. Grape vines gone!Good clean up crew.
Responsive Communications, (Callback in 10 mins) & Fast Service (Same Day!). Removed a large Willow tree with stump grinding without disturbing surrounding landscaping. Highly recommend.
Response from the owner · a week ago
Thanks Darcy was happy to help, glad to know customers appreciate your work. See ya on the next job.
Kay3 reviewsiTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Searched for a tree removal service to take down a very tall pine tree in my backyard. Bassett Tree Service was in Bangor Twp where I also live. Andrew provided a prompt & reasonable estimate. Two days later, the tree was removed, all wood hauled away, and my yard was cleaned up. Andrew and his workers were very efficient and personable. Would use them again (if needed) for tree work.
Price assessment: Great price
Services: Tree removal
Response from the owner · 2 weeks ago
Thanks Kay for the good review. Must of accidentally hit 4 stars instead of 5. We only do five star work. But glad we can help you out and it was nice to meet you. Hope to see you on the next three job
Ken Malmo4 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Bassett Tree Service does excellent work, and so does his crew! When they left you wouldn't believe how clean it was! These guys are awesome!!!
Ken M
Price assessment: Reasonable price
Services: Tree stump grinding, Tree removal
Response from the owner · 2 weeks ago
Thanks Ken, love to make the customer happy. Would never leave without making it look like we was never there, or better. Thanks for the great review. hope to see ya on the next one.
barbara koepf2 reviewsiTotal number of Google reviews barbara has written across all businesses on Google Maps, not just this one.
Referred by our next-door neighbor and now I am happy to refer others. Reviews like this are the reason they have been in business here for nearly 40 years!
Price assessment: Reasonable price
Services: Tree stump grinding, Tree removal
Response from the owner · a month ago
Thanks Joe, we appreciate your business, and thanks for the great review.
Ann HillLocal Guide · 33 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Fast response. Quick estimate. Scheduled and completed work faster than I could get my third quote from another unnamed service. Great communication and crew cleaned up everything very well. Before & after pics. Highly recommended.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Response from the owner · 2 months ago
Thanks, for the great review. glad your happy with the job. It was nice to meet ya. See ya next tree and have a good weekend