Tree service · Essexville, MI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 53 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★212 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 5.0 out of 5 from 212 reviews (98% five-star).
Reviews on this page: 212 Google reviews (184 with written comments, 24 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: November 8, 2026.
Service: Palm Tree Trimmer serving Essexville, Michigan.
Data from Google, last updated November 12, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Shoup Tree ServicesPalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shoup Tree Services: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shoup Tree Services: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shoup Tree Services: 90/100 on this factor. Category median: 97.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shoup Tree Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shoup Tree Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shoup Tree Services: 57/100 on this factor. Category median: 64.C
57
Bar = this company · dark tick = category median.
Star ratings
212 Google reviews we collected
5.0of 5
5 stars20798%
4 stars31%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
100%praise
Praise478100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1961%
Reasonable1135%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10923%
Would recommend10422%
Speed & response8718%
Staff & attitude7916%
Price & value7315%
Communication184%
Honesty & trust102%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris gave me an very good price and when we requested some additional work after he arrived he took care of the extra needs with exceptional service.”
“Chris charged a fair price and I highly recommend him and his entire team.”
“Chris was very responsive , kept me informed , listened to my needs , did the work on time and he and his crew did a great job cleaning up.”
“Chris was friendly, reasonably priced and kept to his promised timeliness.”
“If you need affordable, dependable tree work - call him!”
“He’s easy to communicate with, responsive, shows up on time.”
“Would highly recommend, the owner was very transparent and easy to talk too.”
People customers mention
Chris35 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Shoup Tree Services for 5 kinds of job. Pick one to see what they paid and said.
Joshua5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Called for some tree trimming of a neighbor’s tree growing over the property line and over my houses roof. Chris gave me an very good price and when we requested some additional work after he arrived he took care of the extra needs with exceptional service. Chris is a straight-up guy who is true to his word. This…
Great priceTree trimming & pruningTree removal
Shawn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chris,Joe,and Nate(Shoup Tree Service) done a fabulous job cutting down our tree. They do great work. I would recommend them.
Janice3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was very satisfied with the many trees and shrubs I had removed as well as the trimming of my other . trees . Chris was very responsive , kept me informed , listened to my needs , did the work on time and he and his crew did a great job cleaning up. I would highly recommend his company to others .
Courtney7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chris and his crew have done a few tree projects for me and I’ve been satisfied with each one! He’s easy to communicate with, responsive, shows up on time. They clean up after themselves which I greatly appreciate as well. If you need affordable, dependable tree work - call him!
Paul3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Just move up to Bay City and was looking for a tree service.
Who are you going to call??? Shoup Tree Service
Just had Shoup take down my apple tree in the yard. Great job and great price. Did fabulous job cleaning up.
Will definitely use them for any other project’s coming up.
Thanks Chris.
Great priceTree removal
M.10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chris & his team was exceptional. Pricing was reasonable and they went out of their way to perform some extra work that was not included in the agreement. Very nice of him & his team.
Called for some tree trimming of a neighbor’s tree growing over the property line and over my houses roof. Chris gave me an very good price and when we requested some additional work after he arrived he took care of the extra needs with exceptional service. Chris is a straight-up guy who is true to his word. This is an easy recommendation to make for a top-notch tree service.
Price assessment: Great price
Services: Tree trimming & pruning, Tree removal
Shawn Dawes1 reviewiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
I was very satisfied with the many trees and shrubs I had removed as well as the trimming of my other . trees . Chris was very responsive , kept me informed , listened to my needs , did the work on time and he and his crew did a great job cleaning up. I would highly recommend his company to others .
Price assessment: Reasonable price
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
Courtney Bedtelyon7 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Chris and his crew have done a few tree projects for me and I’ve been satisfied with each one! He’s easy to communicate with, responsive, shows up on time. They clean up after themselves which I greatly appreciate as well. If you need affordable, dependable tree work - call him!
Paul Jensen3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Just move up to Bay City and was looking for a tree service.
Who are you going to call??? Shoup Tree Service
Just had Shoup take down my apple tree in the yard. Great job and great price. Did fabulous job cleaning up.
Will definitely use them for any other project’s coming up.
Thanks Chris.
Price assessment: Great price
Services: Tree removal
M. N.10 reviewsiTotal number of Google reviews M. has written across all businesses on Google Maps, not just this one.
Chris & his team was exceptional. Pricing was reasonable and they went out of their way to perform some extra work that was not included in the agreement. Very nice of him & his team.
Services: Yard debris removal, Tree trimming & pruning, Tree removal
Katt McEvoy4 reviewsiTotal number of Google reviews Katt has written across all businesses on Google Maps, not just this one.
Chris and his crew went above and beyond! I highly recommend them to anyone. I had a very large tree and a small backyard that he was able to clean up for me and when I say clean up, they clean up everything great job definitely will use them if ever needed again and recommend them to everyone
Ashley Earle7 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Chris was friendly, reasonably priced and kept to his promised timeliness. Very happy with the job and plan to havr him back in the spring for another round of tree removal. Can't recommend them enough!!!!
Price assessment: Reasonable price
Services: Tree stump grinding
Dennis Pawlak1 reviewiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
We hired Chris and his crew to remove 4 trees. They did an excellent job. Chris is very responsive and completed the job when he said they would. I will hire them again!
Price assessment: Reasonable price
Services: Tree removal
Beth Sanders5 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
We’ve worked with Shoup’s three times this year, two jobs that were planned and one an emergency. All three jobs were completed quickly and professionally. For the emergency they squeezed us in within an hour. Always friendly and easy to work with and do a great job. Will hire again if the need comes up!
