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Broken Limb Tree Service LLC

Tree service · Essexville, MI · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%92+63.7Reliability 31%91+28Momentum penalty77−2.3Experts Score= 89Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 53 palm tree trimmersPosition by Experts Score among all companies we track in this category. · better than 31%
4.9 ★★★★★ 71 Google reviews · 24 photos
97%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Aug 2026latest review

Broken Limb Tree Service LLC at a glance

  • Google rating: 4.9 out of 5 from 71 reviews (97% five-star).
  • Reviews on this page: 71 Google reviews (65 with written comments, 15 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: August 3, 2026.
  • Service: Palm Tree Trimmer serving Essexville, Michigan.

Data from Google, last updated November 12, 2026.

Score profile vs other palm tree trimmers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction92Reliability91Craft & service–Value–Momentum77Replies to reviews–Satisfaction: 92 (median 95)Reliability: 91 (median 94)Momentum: 77 (median 100)
Broken Limb Tree Service LLCPalm Tree Trimmers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Broken Limb Tree Service LLC: 92/100 on this factor. Category median: 95.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Broken Limb Tree Service LLC: 91/100 on this factor. Category median: 94.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Broken Limb Tree Service LLC: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.

Star ratings

71 Google reviews we collected

  • 5 stars6997%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 65 written reviews

  • Praise15299%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3623%
  • Price & value3321%
  • Speed & response3120%
  • Staff & attitude2416%
  • Would recommend2013%
  • Communication85%
  • Honesty & trust21%

What customers talk about

We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Had a great experience with Broken Limb Tree Service!”
  • “Jacob was easy to reach and provided a great price!”
  • “He responded quickly to my quote request and they did a great job removing some large shrubs!”
  • “The crew was professional, easy to talk to, and made the whole process smooth from start to finish.”
  • “I would definitely recommend them to anyone needing tree service work done.”
  • “Easy to work with and explains issues with trees such as rot spots, etc.”
  • “Honestly, we didn’t even bother getting a second quote because they were so quick and fair right off the bat.”

People customers mention

  • Jacob 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

KyleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful experience with Jacob and his crew. He responded quickly to my quote request and they did a great job removing some large shrubs!

Jkitchen52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Broken Limb Tree Service did a great job. They gave me a fair price, were able to come out quickly for a quote, and completed the job fast. The crew was professional, easy to talk to, and made the whole process smooth from start to finish. I would definitely recommend them to anyone needing tree service work done.

Theresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a great experience with Broken Limb Tree Service! They were very friendly and professional. They had lots of "opsticals" in our yard to work around. A tree that was just inches from our deck and hanging over the house. They also did a great clean up after. Highly recommend this group.

Customer photo from Theresa's review
RichardLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Had a small communication mixup about the price, but as far as the actual work it was quick and fairly priced.

Darwin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a 120 ft cottonwood removed and they did a great job at a very reasonable price. The crew worked quickly and got everything cleaned up and hauled away quickly.

Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Broken Limb Tree Service was prompt, quick and efficient! Removed trees, branches in a timely manner. Call Jacob Mueller for your tree removal. We give Broken Limb 5 stars.

Photos

Customer reviews

4.9 ★★★★★ 71 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kyle KruegerLocal Guide · 19 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience with Jacob and his crew. He responded quickly to my quote request and they did a great job removing some large shrubs!

Sarah GrinnLocal Guide · 6 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! Jacob was easy to reach and provided a great price!

Eva StoneLocal Guide · 30 reviewsTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is an A Team. On time, efficient, talented, fair pricing, and brave!

Jkitchen52 reviewsTotal number of Google reviews Jkitchen5 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Broken Limb Tree Service did a great job. They gave me a fair price, were able to come out quickly for a quote, and completed the job fast. The crew was professional, easy to talk to, and made the whole process smooth from start to finish. I would definitely recommend them to anyone needing tree service work done.

Theresa Cross3 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a great experience with Broken Limb Tree Service! They were very friendly and professional. They had lots of "opsticals" in our yard to work around. A tree that was just inches from our deck and hanging over the house. They also did a great clean up after. Highly recommend this group.

Richard DavisLocal Guide · 31 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a small communication mixup about the price, but as far as the actual work it was quick and fairly priced.

Darwin Ehrreich3 reviewsTotal number of Google reviews Darwin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a 120 ft cottonwood removed and they did a great job at a very reasonable price. The crew worked quickly and got everything cleaned up and hauled away quickly.

Linda begin5 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Broken Limb Tree Service was prompt, quick and efficient! Removed trees, branches in a timely manner. Call Jacob Mueller for your tree removal. We give Broken Limb 5 stars.

Rex Robinette15 reviewsTotal number of Google reviews Rex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy to work with and explains issues with trees such as rot spots, etc. very quick and efficient as well as budget friendly. Will definitely use them again!

Karen Amos1 reviewTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a wonderful job. Everyone was very friendly and professional. Would highly recommend!!!

Broken Limb Tree Service LLC on Google Maps →

Business details