Electronics repair shop · Elgin, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%79+22.3Replies to reviews 8%34+2.8Craft & service penalty96−0.4Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 41 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 55%
4.7★★★★★48 Google reviews · 24 photos
88%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite friendly staff, quick turnaround times, and clear communication regarding repair processes and pricing. Many reviewers note the convenience of online appointments and the availability of immediate service for screen and battery replacements. However, some low-rated experiences highlight issues with repair quality, including new batteries that did not resolve original problems or components that malfunctioned shortly after installation.
Google rating: 4.7 out of 5 from 48 reviews (88% five-star).
Reviews on this page: 48 Google reviews (38 with written comments, 1 with photos).
Owner responses: the business replied to 31% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Batteries Plus Phone RepairElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Batteries Plus Phone Repair: 79/100 on this factor. Category median: 79.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Batteries Plus Phone Repair: 79/100 on this factor. Category median: 72.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Batteries Plus Phone Repair: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Batteries Plus Phone Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Batteries Plus Phone Repair: 34/100 on this factor. Category median: 60.D
34
Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
4.7of 5
5 stars4288%
4 stars36%
3 stars00%
2 stars12%
1 star24%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
98%praise
Praise4598%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1941%
Speed & response920%
Quality & results613%
Price & value49%
Would recommend49%
Communication37%
Honesty & trust12%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had what I was looking for and good friendly service.”
“Staff (sorry I don’t remember her name-young lady with red hair) greeted me immediately, was friendly, informative and efficient.”
“Great service and my husbands phone is now working great.”
“Friendly, knowledgeable, fair price, quick, love this place!”
“This is the best place to go if you Need a screen repair I highly recommend you make an appointment they always have them open and you save money plus…”
“He explained everything he was doing and had my phone back to me within the alotted time.”
“Everything was clearly communicated up front and follow-through took place as promised.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KristofferLocal Guide · 185 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Had the battery I needed and they also included some extra clips I needed for connection. They can take all your recycle batteries. Free diagnostic test on my truck battery when I was there. Have not used them for phone service yet....
Ryan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This is the best place to go if you Need a screen repair I highly recommend you make an appointment they always have them open and you save money plus they treat you so well everyone is so friendly especially the manager he treats you so well and makes everything crystal clear if I ever have any other problems I…
Leandra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Anthony installed our battery at the Elgin, IL store. He was friendly, helpful, and made us feel like valued customers. We highly recommend BatteriesPlus Elgin!
+ Responsiveness+ Quality+ Professionalism
Dan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Staff (sorry I don’t remember her name-young lady with red hair) greeted me immediately, was friendly, informative and efficient. Couldn’t believe how little time I had to wait.
+ Responsiveness+ Professionalism
garyLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
I had the screen assembly replaced on my Pixel 3XL due to "burn-in". The price was reasonable. The service was friendly and thorough.
+ Responsiveness+ Professionalism
Crystal9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
My phone screen was replaced and is just like new now. Great service (that hopefully I won't need again).
Hi Maria, thank you for posting your positive review. Our team here at Batteries Plus Phone Repair is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Rosalie Keith11 reviewsiTotal number of Google reviews Rosalie has written across all businesses on Google Maps, not just this one.
Hello Rosalie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
Kristoffer FarrarLocal Guide · 185 reviewsiTotal number of Google reviews Kristoffer has written across all businesses on Google Maps, not just this one.
Had the battery I needed and they also included some extra clips I needed for connection. They can take all your recycle batteries. Free diagnostic test on my truck battery when I was there. Have not used them for phone service yet....
Response from the owner · 10 months ago
Hi Kristoffer thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
Barbara McHughesLocal Guide · 48 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Hi Kathy, We appreciate your trust in our phone repair service. Please visit us again, soon. Our team is ready to help with any future battery, light bulb, key fob, or repair needs. Thank you.
Ryan Hunter8 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
This is the best place to go if you Need a screen repair I highly recommend you make an appointment they always have them open and you save money plus they treat you so well everyone is so friendly especially the manager he treats you so well and makes everything crystal clear if I ever have any other problems I will definitely be coming back here I highly recommend
Response from the owner · 3 years ago
Hi Ryan, We are grateful for the opportunity to serve you. We are here to help with any future repair, battery, or light bulb needs. Please come see us again, soon. Thank you.
Teresa MartinezLocal Guide · 102 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Anthony installed our battery at the Elgin, IL store. He was friendly, helpful, and made us feel like valued customers. We highly recommend BatteriesPlus Elgin!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 4 years ago
Hi Leandra, Thank so much for your great review. We truly value your opinion and your business!
