Tax preparation service · Columbus, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%56+4Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★93 Google reviews · 3 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate BBI Accounting 4.9 out of 5 based on 93 reviews, highlighting consistent praise for the firm's punctuality, efficient tax preparation, and friendly communication regarding personal and business accounting needs. Clients frequently describe the staff as knowledgeable and responsive, noting that appointments are completed within scheduled timeframes. However, low-star feedback indicates that new clients may experience delayed email responses and that some users have encountered filing errors requiring significant effort to resolve with state tax authorities.
Google rating: 4.9 out of 5 from 93 reviews (97% five-star).
Reviews on this page: 93 Google reviews (77 with written comments, 2 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 20, 2026.
Service: Tax Service serving Columbus, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
BBI AccountingTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BBI Accounting: 92/100 on this factor. Category median: 87.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BBI Accounting: 91/100 on this factor. Category median: 85.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BBI Accounting: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BBI Accounting: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BBI Accounting: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BBI Accounting: 56/100 on this factor. Category median: 71.C
56
Bar = this company · dark tick = category median.
Star ratings
93 Google reviews we collected
4.9of 5
5 stars9097%
4 stars00%
3 stars11%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
98%praise
Praise9798%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price556%
Reasonable444%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3232%
Would recommend2222%
Speed & response1515%
Quality & results1313%
Communication88%
Honesty & trust55%
Price & value44%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jerry and the entire BBI team are very knowledgeable, helpful, friendly and efficient!”
“I would highly recommend them to anyone looking for tax services.”
“Never again.”
“They are personable, responsive, and genuinely care about our needs.”
“…eated me kind & with respect and I won't go anywhere else keep up the good work I really appreciate Jerry and the entire staff…”
“…unting this tax season was an easy process, and they did a great job explaining everything to me, and pointing out where I could save time during my b…”
“I feel cared for and am happy to put my trust in them!”
“you really get great advice, work product, friendly services and reasonable pricing.”
People customers mention
Jerry16 reviews
Rhodes4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BBI Accounting for 8 kinds of job. Pick one to see what they paid and said.
Aimee6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Always a delight! Jerry can make taxes (which I look forward to less than going for a root canal) stress free and pleasant! Such a pro!
Great priceTax AccountingIncome tax return filingIncome tax return preparation
Brandy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Jerry and the entire BBI team are very knowledgeable, helpful, friendly and efficient! I would highly recommend them to anyone looking for tax services.
Tax problem consultingIncome tax return filingIncome tax return preparation
EmiliaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
BBI accounting had prepared my taxes for 10 years straight. I was always pleased with their service. Their extensive knowledge of taxation and financial advice had been exemplary. Receptionist is extremely courteous, accounts are very accommodating. All and all great firm!
Great priceTax problem consultingTax AccountingIncome tax return filing
SteveChelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Jerry is great! We have been working with him for several years and have nothing but positive experiences every time.
DannyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jerry & Pam have taken care of my business taxes and helped me so much over the last 15 years. They are great and really take care of their clients!
Reasonable priceNew business tax consultingTax AccountingIncome tax return filing
Diego11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jerry and his team are awesome to work with! They are personable, responsive, and genuinely care about our needs. I have been Jerry's client for 10 years and strongly recommend his services
Reasonable priceTax problem consultingTax AccountingIncome tax return preparation
Jerry and the entire BBI team are very knowledgeable, helpful, friendly and efficient! I would highly recommend them to anyone looking for tax services.
Services: Tax problem consulting, Income tax return filing, Income tax return preparation, Local tax return preparation
David Livingston1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
BBI accounting had prepared my taxes for 10 years straight. I was always pleased with their service. Their extensive knowledge of taxation and financial advice had been exemplary. Receptionist is extremely courteous, accounts are very accommodating. All and all great firm!
Price assessment: Great price
Services: Tax problem consulting, Tax Accounting, Income tax return filing, Income tax return preparation, Tax planning, Accounting services, Local tax return preparation
SteveChelle Ruckman4 reviewsiTotal number of Google reviews SteveChelle has written across all businesses on Google Maps, not just this one.
Jerry & Pam have taken care of my business taxes and helped me so much over the last 15 years. They are great and really take care of their clients!
Price assessment: Reasonable price
Services: New business tax consulting, Tax Accounting, Income tax return filing, Income tax return preparation, Tax planning, Business tax services, Accounting services, Local tax return preparation
Brooks Gardner7 reviewsiTotal number of Google reviews Brooks has written across all businesses on Google Maps, not just this one.
Jerry and his team are awesome to work with! They are personable, responsive, and genuinely care about our needs. I have been Jerry's client for 10 years and strongly recommend his services
Price assessment: Reasonable price
Services: Tax problem consulting, Tax Accounting, Income tax return preparation, Tax planning
Glen TuomaalaLocal Guide · 91 reviewsiTotal number of Google reviews Glen has written across all businesses on Google Maps, not just this one.
Jerry was working on my taxes when a 12 foot anaconda crashed thru the window. Without hesitation he wrestled the snake into submission and then screamed "YOU WILL NEVER DEDUCT THOSE BUSINESS EXPENSES WHILE I STILL DRAW BREATH!" The snake retreated in fear and cried itself into the corner. Jerry said, "My apologies for the interruption. This happens every year. "
Jody Dierksheide (JodyD Master Hairstylist)Local Guide · 13 reviewsiTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Taxes are not my thing. I’m a small business owner and when the end of the year approaches my anxiety increases. BBI takes that anxiety away. They are great!! Hats off to Jerry and Pam for their work in making my life easier!! If your like me, BBI is your answer!