BE Relieved Heating & Air Conditioning, Inc.

• Speed & response▲
• Communication▼
• Honesty & trust▲

• Tina

When my compressor went out earlier this year I was told getting a whole new HVAC system would make more sense because my unit was 20 years old. That really wasn’t in my budget so a friend suggested I go through the GA Energy Rebate Program and see if it was legit. I did my research and spoke to someone about the program and chose Be Relieved from the approved vendor list for the program because they have good reviews but I did not have positive experience dealing with them. In May, I spoke with Tina and let her know what I was dealing with and that I needed to get an assessment done to start the process to apply for the program. I did my part and provided everything I needed to be approved for the program. She immediately sent someone out to conduct a whole home assessment, which was the only thing that happened quickly. The technician that came to do my assessment walked me through everything he was going to do that day (May 28th) explained the process and told me that it should only take him 3-4 days to complete his report for the assessment. Once his report was completed it would be submitted to the program. He was honest with me and told me that because it was a government funded program that it could take 3-6 weeks before I received an answer about eligibility. But he definitely said I would receive that report to submit to GA Power for a rebate when he completed it. That never happened and I was given the runaround for MONTHS! I called to speak with Tina weekly only to be told that she would call me back with an update and she NEVER did. I would call every week to the SAME EXCUSES and NO ANSWERS. I simply asked “Where I am I in this process? “Why haven’t I received the report I was promised?” “What was the scope of work that was recommended?” To this day, Oct 20, 2026 none of those questions were answered. If someone even answered the phone they said Tina would call me back, the only time that happened was when I threatened to give a review of my experience. When I would actually get Tina on the phone she would say she would get an answer and call me back and never did. My assessment was done May 28th, I stopped calling in August and never heard anything back until last week. This was an extremely hot summer and not having AC or answers about whether or not I was approved to get a new one through this program was no longer an option for me. Out of the blue, Oct 15th, I received a text message from Tina saying someone cancelled their appointment and they were now available to come replace my HVAC system. I was never informed if my assessment had been submitted and I was never informed if I was ever approved for the program to receive a new HVAC system so a random text months later after no communication is an interesting way to do business. Lack of communication or no communication at all is poor business practice. Responsiveness to customers is business 101. Again, I chose to reach out to Be Relived out of almost a hundred other companies because of the positive reviews but after my experience I wouldn’t do business with them or refer them.

• Quality & results▲
• Staff & attitude▲
• Would recommend▲

Great experience. Technician was very professional, methodoical and knowledgeable. During the appointment the technician convinced me he was there to resolve my issue. Thanks BE! Another great result from BE Relieved! Technician (Greg) resolved my issue in short order! I highly recommend this company for your HVAC needs!

• Price assessment: Great price

• Georgia

People at BE Relieved are amazing! We've had our upstairs unit changed through Georgia rebate program and folks at BE Relieved guided and helps us with the entire process. I am very satisfied with the work done! Thank you!

• Speed & response▲

• Heating system repair
• Tina

The only company that was able to fix our heating issue. Tina is so responsive and emphatic to us.

• Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
• Services: Heating system repair

• Would recommend▲
• Honesty & trust▲

• A/C system repair
• Bruce

BE Relieved is my go-to for heating and cooling issues. I have referred them to anyone and everyone needing service. In this world where it's difficult to trust and know that you are being treated fairly, I am so grateful that I found Bruce and his team.

• Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
• Services: A/C system repair

• Staff & attitude▲
• Communication▲
• Would recommend▲

• Carlos

Marvin and Carlos were very knowledgeable and professional. They explained to me what they were going to do and showed me what they found. They always told me what the next steps were going to be. I would recommend BE Relieved to anyone who has hvac issues.

Outstanding customer service!

• Communication▲

No sale pitches. The technician diagnosed the problem and explained the entire process. My system was repaired within 2-3 hours.

• Quality & results▲
• Staff & attitude▲
• Speed & response▲
• Communication▲
• Would recommend▲

• Carlos

Emanuel and Carlos provided outstanding service to my home today. They were skilled, knowledgeable and extremely professional. They are the best service techs I have ever had the pleasure to work with. From their timely arrival to completion of the work, they remained committed to resolving my AC problem and explaining to me the problem every step throughout the process. Be Believed AC and Heat is to be commended for having such quality techs working on their behalf and representing the company. Thank you guys. i highly recommend Be Believed highly and I hope this is the start of a continued relationship. I commend you both for a job well done.

• Staff & attitude▲
• Price & value▲
• Speed & response▲

• Bruce
• Tina

Outstanding company who treats their customers right. Bruce is very knowledgeable, and Tina is extremely polite and professional. We had to have our entire HVAC system replaced and they had great pricing. They came out to our house very quickly, while we were out of town (with our permission) and had a new system in place by the time we arrived. We are in the process of selling our house, and had a showing on Sunday, which was also our return day. They even came by on a Sunday (which they are closed) to fix an issue and ensured that the A/C unit was running to perfection. I have nothing but great things to say about Be Relieved Heating and A/C, Inc. They are a great company that everyone should use.