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Beacon Hospice

Hospice · Jackson, TN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 26 pet hospicePosition by Experts Score among all companies we track in this category. · better than 100%
4.9 ★★★★★ 71 Google reviews · 7 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review

Beacon Hospice at a glance

Google reviewers rate Beacon Hospice 4.9 out of 5 based on 71 reviews, with the owner responding to 96 percent of comments. Families frequently praise the staff for their compassionate communication, punctuality, and attentive care during end-of-life transitions, noting that nurses and aides provide significant support to both patients and relatives. One critic highlighted a failure in timely response during a patient's final moments, though the majority of feedback emphasizes the team's kindness and professionalism.

  • Google rating: 4.9 out of 5 from 71 reviews (97% five-star).
  • Reviews on this page: 71 Google reviews (61 with written comments, 2 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Pet Hospice serving Jackson, Tennessee.

Data from Google, last updated October 26, 2026.

Score profile vs other pet hospice

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction97Reliability94Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 97 (median 70)Reliability: 94 (median 58)Momentum: 100 (median 100)
Beacon HospicePet Hospice median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beacon Hospice: 97/100 on this factor. Category median: 70.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beacon Hospice: 94/100 on this factor. Category median: 58.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 70.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beacon Hospice: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.

Star ratings

71 Google reviews we collected

  • 5 stars6997%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 61 written reviews

  • Praise58100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3255%
  • Would recommend916%
  • Honesty & trust610%
  • Quality & results47%
  • Communication47%
  • Speed & response35%

What customers talk about

We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Friendly caring folks, always smiling and cheerful.”
  • “I recommend Beacon Hospice to anyone who in looking during this difficult time of life’s journey.”
  • “She understood what it was like to lose your best friend and she was honest about what the process would look like.”
  • “A have had wonderful experience with Your service, All of your.”
  • “I feel that Alicia loved her from the care she received and even the help, communication and support we as a family received.”
  • “She and all of the staff have been very responsive to our calls and texts, and we are so grateful to have their help!”

People customers mention

  • Coty 6 reviews
  • Mark 5 reviews
  • Maggie 4 reviews
  • Catie 4 reviews
  • Alicia 3 reviews
  • Cody 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have met most of the employees in my opinion they are all great love the personal attention, the help rendered, and the smiles. They all love us and we love them.

Wren10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brittany W. was the biggest help during my father's passing. She understood what it was like to lose your best friend and she was honest about what the process would look like. My Dad loved it when she stopped by and so did we. She was able to bring a little levity while we were grieving. I will forever be grateful…

Anette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our family was very pleased with Beacon Hospice and especially our nurse Alicia. Mom had Alzheimer’s and she didn’t always take to new people but from the first visit with Alicia she loved her. I feel that Alicia loved her from the care she received and even the help, communication and support we as a family…

Customer photo from Anette's review
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dakota has been incredible since my mother has been placed on hospice. She’s been so sweet and understanding as we work to keep Mom comfortable. She and all of the staff have been very responsive to our calls and texts, and we are so grateful to have their help!

Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A have had wonderful experience with Your service, All of your. caregivers take very good care of me. All that bothers me is my Medicare is solely with you and can't be used for other purposes! My workers are Sherika, Maggie, Catie, Coty, and Mark! They are great,

sylvia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My mother received excellent care from this hospice team. The support and compassion was exceptional , enabling our family to be fully prepared when she passed. Thank you!!!

Photos

Customer reviews

4.9 ★★★★★ 71 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bill Kilpatrick2 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have met most of the employees in my opinion they are all great love the personal attention, the help rendered, and the smiles. They all love us and we love them.

Response from the owner · Edited 2 months ago

Thank you for your kind words, Bill. We appreciate your positive thoughts!

Jim Wood8 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly caring folks, always smiling and cheerful.

Response from the owner · 2 months ago

We appreciate your wonderful review, Jim. Thank you for sharing your feedback!

Wren Wann10 reviewsTotal number of Google reviews Wren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brittany W. was the biggest help during my father's passing. She understood what it was like to lose your best friend and she was honest about what the process would look like. My Dad loved it when she stopped by and so did we. She was able to bring a little levity while we were grieving. I will forever be grateful for her expertise and empathy. She was even able to make to sure I got to TN from Colorado in time to say goodbye. Cannot say enough good things!

Response from the owner · 2 months ago

Thank you for your amazing feedback, Wren! We appreciate your positive thoughts.

Anette1 reviewTotal number of Google reviews Anette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our family was very pleased with Beacon Hospice and especially our nurse Alicia. Mom had Alzheimer’s and she didn’t always take to new people but from the first visit with Alicia she loved her. I feel that Alicia loved her from the care she received and even the help, communication and support we as a family received. We are so thankful that God placed our mom in the care of Beacon and Alicia, may God continue to use this company and its people.

Response from the owner · 2 months ago

We are delighted to receive your positive feedback, Anette. Thank you for your fantastic review!

Amanda Henry6 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dakota has been incredible since my mother has been placed on hospice. She’s been so sweet and understanding as we work to keep Mom comfortable. She and all of the staff have been very responsive to our calls and texts, and we are so grateful to have their help!

Response from the owner · 2 months ago

Thank you for your kind words and support, Amanda. We appreciate your feedback!

Donna Morel1 reviewTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A have had wonderful experience with Your service, All of your. caregivers take very good care of me. All that bothers me is my Medicare is solely with you and can't be used for other purposes! My workers are Sherika, Maggie, Catie, Coty, and Mark! They are great,

Response from the owner · 2 months ago

Thank you for your wonderful review, Donna! We appreciate your positive feedback.

sylvia akins6 reviewsTotal number of Google reviews sylvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My mother received excellent care from this hospice team. The support and compassion was exceptional , enabling our family to be fully prepared when she passed. Thank you!!!

Response from the owner · 2 months ago

We appreciate your glowing feedback, Sylvia. Thank you for sharing your positive thoughts with us!

Jessica foster1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tracy F. Is the best of the best!! She is always so sweet to my sweet patient. Very helpful and cares about her job. We love our Tracy!!

Response from the owner · 2 months ago

We appreciate your kind words, Jessica, and are thrilled to receive your positive feedback. Thank you!

Zondra Hennings1 reviewTotal number of Google reviews Zondra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have worked with different Hospice companies and i have to say the nurse Catie Rogers is wonderful. The fact that she listens to her caregivers, shows compassion and concerns tops it all!!! People already have there opinion about Hospice care, but nurses like Catie make it much easier to manage knowing that your love one is transitioning to past away one day.

Response from the owner · 2 months ago

We appreciate your positive feedback, Zondra. Thank you for your fantastic review!

Joel Bain1 reviewTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough about Beacon Hospice! They have made it so easy to assist in the care of our hospice patients. Brittany goes above and beyond for her families to assist in any way possible! She’s the best!

Response from the owner · 2 months ago

Thank you for your wonderful feedback, Joel. We appreciate your thoughts!

Beacon Hospice on Google Maps →

Business details