iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 84 spasiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★58 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Beauty by Emily Spa five stars based on fifty-eight reviews, with the owner responding to ninety-seven percent of comments. Clients frequently describe facials, dermaplaning, and lymphatic massages as relaxing and refreshing, noting that the provider explains each step and uses products suited to specific skin types. Many customers highlight the affordable pricing compared to other local options and the comfortable, attentive environment. No recurring criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 58 reviews (100% five-star).
Reviews on this page: 58 Google reviews (55 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 23, 2026.
Service: Spa serving Kannapolis, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Beauty by Emily SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beauty by Emily Spa: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beauty by Emily Spa: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beauty by Emily Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beauty by Emily Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars58100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
100%praise
Praise61100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2184%
Reasonable416%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1728%
Quality & results1525%
Would recommend1423%
Communication1016%
Price & value47%
Honesty & trust12%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Emily was so sweet, welcoming, and made the entire experience incredibly relaxing.”
“She did a great Job very knowledgeable and professional.”
“I would highly recommend making Emily’s many services part of your regular routine, I certainly will be!”
“She asked questions, listened, and recommended services for my skin type and issues.”
“So so worth it!”
“Trust me she knows what she’s doing!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Beauty by Emily Spa for 5 kinds of job. Pick one to see what they paid and said.
LLAURA4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just what I was looking for. Relaxing, rejuvenating and felt much better afterwards. After many times at commercial high price places and feeling so small afterwards, Emily is exactly what I needed. I felt seen and respected during our whole session.
Reasonable priceBasic facial
DDestiny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had such a great experience with Emily! I went in for a facial and dermaplaning, and my skin felt AMAZING afterward—so smooth, fresh, and glowy! Emily was so sweet, welcoming, and made the entire experience incredibly relaxing. She took her time and made sure I was comfortable throughout the whole appointment. I…
Great priceBasic facialFacial hair removal
GGabrielle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Emily is fantastic! I’ve gotten massages and facials from her and my experiences are always relaxing & refreshing.
PPam7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I received a lymphatic facial with Emily and loved it!!! So relaxing! Emily is knowledgeable and SO easy to talk to! Book your appointment... you won't regret it!!!
Reasonable priceFacial lymphatic drainage
JJenny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I really enjoyed my facial with Emily! She asked questions, listened, and recommended services for my skin type and issues. I have had one appointment so far and it won’t be my last. I plan to see her for more sessions and other services.
Great priceEuropean facial
TTony1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Emily is amazing, such a relaxing and refreshing experience. The stress just melts away, I actually slept for over 9 hours after my appointment . I haven’t slept that long in many years. I have been looking for a place to get a great spa experience , and Emily far exceeded all expectations. I would highly recommend…
Just what I was looking for. Relaxing, rejuvenating and felt much better afterwards. After many times at commercial high price places and feeling so small afterwards, Emily is exactly what I needed. I felt seen and respected during our whole session.
Price assessment: Reasonable price
Services: Basic facial
Response from the owner · a month ago
Hi Laura,Thank you so much for your wonderful review! I’m thrilled to hear that your experience at Beauty by Emily was just what you were looking for. It's great to know that you found my services relaxing and rejuvenating, and that you felt seen and respected during your session. I strive to create a warm and welcoming atmosphere, and your feedback truly validates my efforts. I can't wait to have you back for another session! Wishing you all the best until then! Warm regards, Emily
D
Destiny Willis7 reviewsiTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
I had such a great experience with Emily! I went in for a facial and dermaplaning, and my skin felt AMAZING afterward—so smooth, fresh, and glowy! Emily was so sweet, welcoming, and made the entire experience incredibly relaxing. She took her time and made sure I was comfortable throughout the whole appointment. I left feeling so refreshed and already can’t wait to go back. Highly recommend Beauty by Emily! 🤍
Price assessment: Great price
Services: Basic facial, Facial hair removal
Response from the owner · a month ago
Destiny, Thank you so much for your wonderful review! Im thrilled to hear that you had such a great experience with me. I’m delighted to know that your skin felt AMAZING afterward—smooth, fresh, and glowy! Making my clients feel comfortable and relaxed is my top priority, and it’s wonderful to hear that I achieved that for you.I truly appreciate your recommendation and can’t wait to welcome you back for another refreshing visit! best wishes, Emily
G
Gabrielle Connelly3 reviewsiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Emily is fantastic! I’ve gotten massages and facials from her and my experiences are always relaxing & refreshing.
Response from the owner · a month ago
Gabrielle, Thank you so much for your wonderful review! I’m happy to hear that your experiences with me has always been relaxing and refreshing.It’s my goal to provide the best service possible. I can't wait to welcome you back to Beauty by Emily for your next massage or facial! best wishes, Emily
J
Jessica Isenberg13 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I received a lymphatic facial with Emily and loved it!!! So relaxing! Emily is knowledgeable and SO easy to talk to! Book your appointment... you won't regret it!!!
Price assessment: Reasonable price
Services: Facial lymphatic drainage
Response from the owner · 2 months ago
Pam, Thank you so much for your sweet review! I"m thrilled to hear that you loved your lymphatic facial. It’s wonderful to know you found it so relaxing and enjoyed the conversation. Your kind words motivate me to keep providing the best services! I can't wait to see you again! Best wishes, Emily
J
Jenny Pattana7 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
I really enjoyed my facial with Emily! She asked questions, listened, and recommended services for my skin type and issues. I have had one appointment so far and it won’t be my last. I plan to see her for more sessions and other services.
Price assessment: Great price
Services: European facial
Response from the owner · 3 months ago
Jenny, Thank you so much for your wonderful feedback! I'm thrilled to hear that you enjoyed your facial! I can’t wait to welcome you back for more sessions and explore other services together! Your support means the world to me at Beauty by Emily.Looking forward to seeing you soon! Best wishes, Emily
T
Tony1 reviewiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Emily is amazing, such a relaxing and refreshing experience. The stress just melts away, I actually slept for over 9 hours after my appointment . I haven’t slept that long in many years. I have been looking for a place to get a great spa experience , and Emily far exceeded all expectations. I would highly recommend making Emily’s many services part of your regular routine, I certainly will be!!!
Thanks Emily
Ric
Price assessment: Great price
Response from the owner · 3 months ago
Hi Tony,Thank you for your wonderful review! I am happy to hear that you had such a relaxing and refreshing experience with me. It’s amazing to know that you were able to sleep for over 9 hours after your appointment—that's a true testament to the quality of my services! Im so glad that I exceeded your expectations and provided you with the spa experience you were looking for.Your recommendation means the world to me and I can't wait to have you back at Beauty by Emily to enjoy more of my services as part of your regular routine!Thanks again for your kind words!Best, Emily
D
debra walshLocal Guide · 18 reviewsiTotal number of Google reviews debra has written across all businesses on Google Maps, not just this one.
Emily was amazing. She did a great Job very knowledgeable and professional. I would definitely recommend for all your facial needs .
Price assessment: Great price
Services: Dermaplaning
Response from the owner · 3 months ago
Debra,Thank you so much for your wonderful review! I am thrilled to hear that you had an amazing experience with me! I am delighted that you would recommend Beauty by Emily for all facial needs. I look forward to welcoming you back soon! Best regards, Emily
K
Kelly Castro3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Met Emily for the first time for dermaplaning. She was amazing. Great spirit and personality. Very accommodating. And my skin looks and feels amazing. Will continue to be a client
Response from the owner · 6 months ago
Hi Kelly, Thank you so much for your wonderful review! Im thrilled to hear that you enjoyed your visit. It’s fantastic that your skin looks and feels amazing! I can’t wait to see you again at Beauty by Emily. Thank you for choosing me! Best, Emily
