Carpet cleaning service · Oklahoma City, OK · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★471 Google reviews · 23 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$189typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bell Carpet Cleaning Services five out of five stars based on 471 reviews, with the owner responding to 98 percent of them. Customers frequently praise the company for punctuality, clear communication, and fair pricing across carpet, upholstery, and air duct cleaning services. While many describe the results as thorough and professional, a few lower-rated reviews criticize the value for money, noting that some carpets did not appear as clean as expected for the price paid.
Google rating: 5.0 out of 5 from 471 reviews (99% five-star).
Reviews on this page: 471 Google reviews (403 with written comments, 31 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Carpet Cleaning serving Oklahoma City, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bell Carpet Cleaning Services, LLC: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bell Carpet Cleaning Services, LLC: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bell Carpet Cleaning Services, LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bell Carpet Cleaning Services, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bell Carpet Cleaning Services, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bell Carpet Cleaning Services, LLC: 97/100 on this factor. Category median: 72.A
97
Bar = this company · dark tick = category median.
Star ratings
471 Google reviews we collected
5.0of 5
5 stars46499%
4 stars31%
3 stars20%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 403 written reviews
100%praise
Praise812100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price14457%
Reasonable10240%
Overpriced21%
Not sure52%
$189-28% vs typical carpet cleaning
Middle half of what 213 customers paid ($139–$285) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results23429%
Staff & attitude22928%
Would recommend10313%
Speed & response10112%
Communication648%
Price & value648%
Honesty & trust202%
What customers talk about
We read 403 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We recently had Bell Carpet Cleaning clean our carpets and were extremely impressed with their excellent service and professionalism.”
“We had a horrible bleach stain from dropping something on our stairs carpet and thought for sure we would have to replace the entire stairs - they wer…”
“They were professional, meticulous, and seemed very caring like it was their house.”
“I HIGHLY RECOMMEND BELL services so check them out!”
“On time, A+ communication, great pricing and friendly techs who get the job done right.”
“He clearly explained the anticipated changes and offered several helpful suggestions we hadn’t considered.”
“The prices were fair and I thank them for their hard task.”
“Their pricing was honest, transparent, and very reasonable.”
People customers mention
Tucker11 reviews
Christian7 reviews
Brandon7 reviews
Chris6 reviews
Sarah5 reviews
Colin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bell Carpet Cleaning Services, LLC for 5 kinds of job. Pick one to see what they paid and said.
Larry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We recently had Bell Carpet Cleaning clean our carpets and were extremely impressed with their excellent service and professionalism. We have used them several times over the years and they have alway met or exceeded our expectations. Christian kept us well informed about his expected arrival time. He clearly…
Paid $150–200Reasonable price
Bandi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
10/10 the results lived up to all the hype! Great job, my carpets look great and smell great.
Paid $150–200Great priceService not listed
DarrenLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great experience with this company. Excellent communication and service from the office and Christian the technician on site.
Paid $400–450Reasonable priceUpholstery cleaning
kelly6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We love our clean carpet! Christian was so easy to work with and did a great job! Thank you!
Paid $100–150Great price
DebLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had air ducts, tile floors, and shower stall cleaning done. Chris and Christian both did a fantastic job on all areas. They were professional, meticulous, and seemed very caring like it was their house. I really appreciate both of them and their attention to detail. They explained everything to me and grateful for…
Paid $500+Reasonable priceService not listed
Patricia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brandon did a great job laying carpet and cleaning up afterwards. Definitely recommended!!!
We recently had Bell Carpet Cleaning clean our carpets and were extremely impressed with their excellent service and professionalism. We have used them several times over the years and they have alway met or exceeded our expectations. Christian kept us well informed about his expected arrival time. He clearly explained the anticipated changes and offered several helpful suggestions we hadn’t considered.
Price assessment: Reasonable price
Price: $150–200
Bandi Oliphant7 reviewsiTotal number of Google reviews Bandi has written across all businesses on Google Maps, not just this one.
Tucker did an excellent job! The shower was tough to clean but he went the extra mile for us. The living room carpet looks brand new. We appreciate him so much!
Response from the owner · a week ago
Thank you so much, Jessica!! We sure appreciate you!!
Germaine OdenheimerLocal Guide · 20 reviewsiTotal number of Google reviews Germaine has written across all businesses on Google Maps, not just this one.
