Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts

Experts Reviews · Company report
Belleza Salon and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Belleza Salon and Spa

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 124 beauty salons · 4.8★ from 1,241 Google reviews

📞 Call (865) 558-8424Request a call backWebsite ↗

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belleza Salon and Spa is better than 91% of beauty salons.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Belleza Salon and Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Belleza Salon and Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired Belleza Salon and Spa for 8 kinds of job.

Belleza Salon and Spa for facial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$100–120
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 11 Google reviews tagged “Facial”

ReneeLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I am a long time happy Belleza client. My Esthetician Mary is fantastic. This is a great salon.

Paid $200+FacialSkin treatmentsBasic facial
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I got a facial from Mary. She is wonderful! The room she uses is clean and inviting. Awesome visit as always!!

Paid $160–180Reasonable priceFacial
Kristi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I recently had a massage by Candy and a facial by Shelby. Both were amazing. I highly recommend Belleza. It’s been my favorite place to go in Knoxville for spa treatments.

Paid $100–120FacialMassage therapy
ShayLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Alaina does amazing work!

Paid $80–100FacialWaxing
Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Massage with Candy was amazing! Would definitely have her again. Facial with Leah was just ok-nothing special.

Paid $200+FacialMassage
Marlaina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been going to Belleza for years and love the staff. They are always so pleasant and do a magnificent job. I have worked with many of the professionals over the years, but am loyal to the ones that are still there and I have been blessed to have pampered me for ears. Mary is the absolute best esthetician and Betsy is a wonderful stylist.

HaircutManicureSpa packages
Lisa14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Two sweet friends gave me a gift card for my Birthday- about 3yrs ago. It was for a body massage. They let me change it to a facial- and it was very relaxing. The therapist did a great facial.

Paid $100–120Facial
Virginia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

FacialMassage
Lynna year ago★★★★★

Rating only, no written review.

Paid $100–120Facial
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Spa packagesSkin treatmentsShampoo & conditioning
Beckya year ago★★★★★

Rating only, no written review.

Paid $120–140Facial

Price

$99+26% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Haircut406$32–$79
Shampoo & conditioning255$63–$139
Hairstyling150$30–$79
Hair coloring84$119–$214
Hair highlighting66$119–$214
Blowouts65$43–$99
Spa packages54—
Massage52$108–$168

Compare with

Serendipity Hair Studio logoSerendipity Hair StudioExperts Score 92Knoxville · 4.96★Salon Yeager at Bearden Station logoSalon Yeager at Bearden StationExperts Score 91Knoxville · 4.89★Alchemy Salon logoAlchemy SalonExperts Score 89Knoxville · 4.91★