Experts Reviews · Company report
Belleza Salon and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Belleza Salon and Spa

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 1,241 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belleza Salon and Spa is better than 91% of beauty salons.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Belleza Salon and Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Belleza Salon and Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired Belleza Salon and Spa for 8 kinds of job.

Belleza Salon and Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.408
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 408 Google reviews tagged “Haircut” · showing 20

Joan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Absolutely love Belleza! I have been a client for 30+ years! The team is professional, kind and helpful. Hairstylists are top notch! Always on the cutting edge of styles and products!

Paid $140–160Shampoo & conditioningHaircutHairstyling
Tricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Blu did amazing with my hair. He knew exactly how to color correct my last choice and did my first razor cut for my wavy hair. In love with the results.

HaircutBlowdryHair coloring
ShawnaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Emily and Ariana are terrific!

Paid $140–160HaircutHair coloring
judith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

I always enjoy going to belleza, too much fun there not to enjoy!! Betsy is my go to and always great to catch up on the news. All employees are friendly with smiles and very professional

Paid $140–160Reasonable priceHaircutHairstylingHair coloring
Fran8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Excellent. Shane and miraka are wonderful

Eyebrow beautificationHaircut
Carney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Always happy with the service I receive. I have been with Tonya since coming to Knoxville 30 years ago.

Haircut
KimandWillie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Go see Blu! He is very patient and did exactly what I wanted and then some! I highly recommend him if you need a new you! He makes you feel beautiful! Place is very clean!

Shampoo & conditioningBlowoutsHaircut
Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

I am a long time client of the salon itself; but, Shane is like a member of our family. He a magician, therapist, entertainer, and beloved friend. All the adult women in my family are clients and we wouldn't have it any other way. The way he encourages his clients through hair insecurities, trends and emergencies is beyond compare.

Paid $120–140Shampoo & conditioningBlowoutsHair glazing
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Shane is amazing!!💗

HaircutHairstyling
Alli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Melody Frantz and the overall vibes of the salon are beyond expectations. I will never go anywhere else! My hair always comes out STUNNING!

Paid $140–160HaircutHairstyling
geneva6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This was my first visit to Belleza Salon and Spa and I was very impressed. The atmosphere was so pleasant and relaxing. Beautiful shop. My stylist Madelyn was so skilled and professional. She did a great job on my hair. Looks beautiful and feels great. I love the blowout style.

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Blu is the absolute best! Very professional and skilled, always leave with perfect highlight and cut. 10 out of 10 recommend!!

HaircutHair highlightingHair coloring
Rio5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

After going to 3 different salons and never getting what I wanted, I found Blu!! He is amazing with color, cut and style. Great personality, listens to what you want. My 2 daughters now go to him as well and they can’t say enough positive things about him!

Reasonable priceHaircutHairstylingBlowdry
Tapestry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jana has taken care of my hair for about 10 years. The results have been consistently wonderful, very professional, she listens & makes great suggestions. The staff is professional & friendly & my appointments are always on time.

Paid $180–200HaircutHair highlighting
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Always have a lovely experience here! Blu did a wonderful job with my hair and the rest of the staff is so friendly as well!

Shampoo & conditioningHaircut
Mercy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Shane Hamilton did an amazing job o my hair. I will be going back.

Shampoo & conditioningHaircutHair highlighting
Abby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Shane was exceptional! Very attentive and thorough, and so nice!

Paid $40–60Haircut
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Belleza is a 5 star every time. Tonya isamazing and I always feel like a queen when I leave.

Paid $200+Shampoo & conditioningEyebrow waxingHaircut
Mollie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Shane Hamilton is the best

Paid $40–60Shampoo & conditioningHaircut
Bobbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Shane does very professional styling of my hair whether it is the base color, highlights, or haircut. On Oct 7, he did the most becoming cut and styling that I have had at Belleza. He is always pleasant, interesting, and fun to be with. He obviously enjoys his work. Bobbie Graham

Paid $40–60Shampoo & conditioningHaircutHairstyling

Show more haircut reviews (388 more) →

Price

$99+22% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Haircut406$30–$79
Shampoo & conditioning255$56–$129
Hairstyling150$30–$76
Hair coloring84$119–$214
Hair highlighting66$128–$246
Blowouts65$41–$76
Spa packages54—
Massage52—

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