Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Belleza Salon and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Belleza Salon and Spa

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 1,241 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belleza Salon and Spa is better than 91% of beauty salons.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Belleza Salon and Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Belleza Salon and Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired Belleza Salon and Spa for 8 kinds of job.

Belleza Salon and Spa for manicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$86
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Manicure” · showing 20

Joyce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Teresa always does a great job!!

Paid $80–100PedicureManicure
ToniaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Wonderful place t spend the day relaxing and pampering.

Paid $200+Skin treatmentsShampoo & conditioningBlowouts
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I’ve been a a 25 yr client of Belleza’s. The staf throughout the years has always gone above and beyond to make each visit better than the last. Tonya takes care of my hair and Emily makes certain my nails are perfect.

Paid $140–160Shampoo & conditioningManicure
Thomas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Emily is amazing! Works her magic evertime I see her.

Paid $60–80Manicure
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Emily is Wonderful!! Always does a great job!

Paid $80–100Shampoo & conditioningHaircutManicure
Sally12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Megan is the best!! Excellent Facial and Waxing experience! And great at brow tint too!!

Manicure
AshleyLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Emily does great nails and such a sweet person

Paid $60–80Reasonable pricePolish removalManicure
Sarah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I love this place! They always do a wonderful job regardless of the service!

Great priceManicure
Rena16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Emily did a terrific Dazzle Manicure

Paid $40–60Spa packagesNail polish changesManicure
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Friendly welcoming staff, very professional and caring

Paid $200+Shampoo & conditioningBlowoutsHaircut
Crystal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great mani pedi! Theresa was lovely as usual

Paid $80–100Manicure
RayLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Emily did a fantastic job!!! She is very efficient, courteous, knowledgeable, and caring! I will be back!

Paid $40–60Manicure
SloanLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had three treatments (Serenity Spa Day!). All three specialists ( Leahann, Annie and Teresa) All were extremely upbeat and interested in their work. Highly recommend all of them .A wonderful experience! Thank you!

Paid $100–120ManicureSpa packagesSkin treatments
Rachael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

This is maybe more of a scheduling issue. When I scheduled our group manicure a month out I specifically asked to be seated beside my daughter. This was the whole point as this was to be an experience with her and I together and her first ever manicure. The manicurist insisted there was no way she could swap…

Paid $40–60Manicure
Karla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Monica does an EXCELLENT job. I would recommend her to anyone!

Paid $200+ManicureSkin treatmentsEyebrow beautification
Mindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Emily is very patient and careful and does a great job . outstanding service .

Manicure
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was the 2nd Dazzle Manicure I have had and I highly recommend it. I left the first one on for three weeks and still had no chipped places. The Dazzle polish removes easily with regular polish remover.

Paid $40–60Manicure
Rhiannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Makayla did a fabulous job with my hair and was very personable. The nail tech who did My man/pedi was adequate but not more. The finished product was ok but she did not remove the old polish on my nails just added new polish over it. I will go schedule more appointments with Makayla for my hair but will ask for a different nail tech next time.

Paid $200+HaircutManicure
Marlaina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been going to Belleza for years and love the staff. They are always so pleasant and do a magnificent job. I have worked with many of the professionals over the years, but am loyal to the ones that are still there and I have been blessed to have pampered me for ears. Mary is the absolute best esthetician and Betsy is a wonderful stylist.

HaircutManicureSpa packages
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Emily was wonderful!!!

ManicurePedicure

Show more manicure reviews (12 more) →

Price

$99+22% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Haircut406$30–$79
Shampoo & conditioning255$56–$129
Hairstyling150$30–$76
Hair coloring84$119–$214
Hair highlighting66$128–$246
Blowouts65$41–$76
Spa packages54—
Massage52—

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