Experts Reviews · Company report
Belleza Salon and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Belleza Salon and Spa

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 1,241 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belleza Salon and Spa is better than 91% of beauty salons.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Belleza Salon and Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Belleza Salon and Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired Belleza Salon and Spa for 8 kinds of job.

Belleza Salon and Spa for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.258
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$129
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 258 Google reviews tagged “Shampoo & conditioning” · showing 20

Shelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Blu was awesome! I will continue to see him regularly!! Color and cut was on point!!

Paid $100–120Shampoo & conditioning
Autumna day ago★★★★★

Blu has been doing my hair for years! I’ve done color, long cuts, short cuts, highlights, layers, all of it. Blu has done an incredible job on every style and been such a great conversationalist. He understands my vision and executes it perfectly every time!!

Paid $100–120Shampoo & conditioning
Joan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Absolutely love Belleza! I have been a client for 30+ years! The team is professional, kind and helpful. Hairstylists are top notch! Always on the cutting edge of styles and products!

Paid $140–160Shampoo & conditioningHaircutHairstyling
judith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

I always enjoy going to belleza, too much fun there not to enjoy!! Betsy is my go to and always great to catch up on the news. All employees are friendly with smiles and very professional

Paid $140–160Reasonable priceHaircutHairstylingHair coloring
KimandWillie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Go see Blu! He is very patient and did exactly what I wanted and then some! I highly recommend him if you need a new you! He makes you feel beautiful! Place is very clean!

Shampoo & conditioningBlowoutsHaircut
Arlette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

It is always a wonderful experience. Professional, friendly, and wonderful staff!

Paid $80–100Shampoo & conditioning
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Madelyn was phenomenal. She took her time, offered styling techniques, and created a color that I love!

Shampoo & conditioningBlowoutsHairstyling
Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

I am a long time client of the salon itself; but, Shane is like a member of our family. He a magician, therapist, entertainer, and beloved friend. All the adult women in my family are clients and we wouldn't have it any other way. The way he encourages his clients through hair insecurities, trends and emergencies is beyond compare.

Paid $120–140Shampoo & conditioningBlowoutsHair glazing
Velma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Everyone is so friendly, the salon is clean and Blu is the best!

Great priceShampoo & conditioning
geneva6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This was my first visit to Belleza Salon and Spa and I was very impressed. The atmosphere was so pleasant and relaxing. Beautiful shop. My stylist Madelyn was so skilled and professional. She did a great job on my hair. Looks beautiful and feels great. I love the blowout style.

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Taylor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Blue Denham, this man has made me look so good even with being a bald man with a beard and helped me figure out how to keep my scalp from being dry and flaky in just one visit. The best! Will always be coming back to him for to keep me looking my best!

Paid $20–40Skin treatmentsShampoo & conditioning
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Always have a lovely experience here! Blu did a wonderful job with my hair and the rest of the staff is so friendly as well!

Shampoo & conditioningHaircut
Mercy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Shane Hamilton did an amazing job o my hair. I will be going back.

Shampoo & conditioningHaircutHair highlighting
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have been coming for over 20 years. They are the best.

Paid $200+Shampoo & conditioningBlowoutsHairstyling
Rose10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Staff at door is always welcoming! Loved getting my hair done just how I asked and wanted it. My semi perm color and hair trim looks great. I also go the Shane Shine to keep my hair shiney for weeks after. Shane is awesome and has a great voice as I had 10 minutes of it waiting on the shine before rinsing. Teresa…

Paid $60–80Shampoo & conditioning
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Everything was wonderful! Great experience.Shane is the best.

Shampoo & conditioning
rebeccaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

For blonde hair and a bob, I only want Shane Hamilton from the Kingston Pike location touching my hair. He does an amazing job with color and bringing the color down so it's not orange or brassy. My natural color is pretty dark. He cuts amazing bobs. Sometimes I get single layered or very layered. Depending on what…

Paid $140–160Shampoo & conditioning
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Belleza is a 5 star every time. Tonya isamazing and I always feel like a queen when I leave.

Paid $200+Shampoo & conditioningEyebrow waxingHaircut
Mollie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Shane Hamilton is the best

Paid $40–60Shampoo & conditioningHaircut
Bobbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Shane does very professional styling of my hair whether it is the base color, highlights, or haircut. On Oct 7, he did the most becoming cut and styling that I have had at Belleza. He is always pleasant, interesting, and fun to be with. He obviously enjoys his work. Bobbie Graham

Paid $40–60Shampoo & conditioningHaircutHairstyling

Show more shampoo & conditioning reviews (238 more) →

Price

$99+22% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Haircut406$30–$79
Shampoo & conditioning255$56–$129
Hairstyling150$30–$76
Hair coloring84$119–$214
Hair highlighting66$128–$246
Blowouts65$41–$76
Spa packages54—
Massage52—

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