Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Belleza Salon and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Belleza Salon and Spa

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 1,241 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belleza Salon and Spa is better than 91% of beauty salons.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Belleza Salon and Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 86% of beauty salons.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Belleza Salon and Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belleza Salon and Spa is better than 100% of beauty salons.A
100

Reviews for your job

Customers hired Belleza Salon and Spa for 8 kinds of job.

Belleza Salon and Spa for spa packages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$80–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa packages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 55 Google reviews tagged “Spa packages” · showing 20

ConstanceLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alaina was my technician for a Brazilian wax! Very professional and made me feel completely comfortable. I loved how the environment gave off such a relaxing Zen feeling. I give them a 10 out of 10 and highly recommend.

Paid $40–60Spa packages
SandraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Mary does a fabulous job! Had a Vitamin C moisturizing facial and waxing. I give her 10 stars!

Paid $200+Spa packagesWaxing
Rena16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Emily did a terrific Dazzle Manicure

Paid $40–60Spa packagesNail polish changesManicure
Kristi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Go see Alaina. She is awesome!!!

Paid $20–40Spa packages
TessaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Always a great experience with spa treatments at Belleza with Mirka. I won't go anywhere else!

Paid $120–140Spa packagesWaxing
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent deep tissue massage!

Paid $100–120Spa packages
LindaLocal Guide · 332 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My massages are always great! It's my go-to place. I always leave feeling very relaxed.

Paid $100–120Spa packages
Shawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Candy does a great job!

Paid $120–140Spa packages
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Annie did an amazing job! This was probably one of the best massages I've ever had, and i get them regularly. She was very professional, attentive to my needs and wants, and her pressure was perfect. I will definitely be a repeat customer!

Paid $100–120Spa packages
olivia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience with Candy! I got a 60 minute Swedish massage. Great atmosphere and attentive masseuse!

Paid $80–100Spa packages
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greatest waxing experience of my life

Spa packages
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mindy is an absolute sweetheart. Friendly and cares about you as an individual. Always asks about family. I love that.

Paid $60–80Spa packages
Jody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience today. Robin done a wonderful job on my deep tissue massage. Very professional and caring and helpful. This was my third time with her and I highly recommend her. Thank you so much!!!

Paid $80–100Spa packagesMassageService not listed+ Professionalism
Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing

Paid $120–140Spa packages
PattyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Monica is the best! Very professional and truly cares about giving great service. Very attentive too!

Paid $60–80Spa packages
Christine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Annie was great! The massage was wonderful! I told my husband I would not be able to do anything around the house that day I was only able to lay in the bed and eat fruit! 😂. I will be back! And I will ask for Annie! ❤️ I had a gift card from my daughter for birthday and Mother’s Day! I also got a birthday…

Paid $80–100Spa packages
CherylLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Candy is wonderful. I look forward to to her massage every time and I’m never disappointed.

Paid $80–100Spa packages
Mistie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love Belleza Salon and Spa. Can't wait to go back.

Paid $200+Spa packagesShampoo & conditioning
ShylaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The seaweed experience was pure magic. I had such a great day!

Paid $200+Spa packagesSkin treatmentsShampoo & conditioning
TLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Annie Excellent massage therapist!!!

Paid $80–100Spa packages

Show more spa packages reviews (35 more) →

Price

$99+22% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Haircut406$30–$79
Shampoo & conditioning255$56–$129
Hairstyling150$30–$76
Hair coloring84$119–$214
Hair highlighting66$128–$246
Blowouts65$41–$76
Spa packages54—
Massage52—

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