Analyzing 7,546,2967.5M ReviewsFor 21,25121.3K Experts
Google reviewers rate Benford Protection Group LLC 4.9 out of 5 based on 335 reviews. Positive feedback highlights professional security officers for events, informative hands-on training courses, and effective communication. However, a minority of low-star reviews cite issues with unorganized operations, lack of responsiveness to phone calls, and perceived aggressive or disrespectful conduct by specific guards. The owner replied to only five percent of these reviews.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
335 Google reviews we collected
Phrases our text analysis found in 206 written reviews
How often each topic comes up in the written reviews
We read 206 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Instructor Micheal Coates was very professional and friendly.”
“Very unprofessional, guards fighting, sleeping, not showing up, and when you call the main office and talk to the owner or the operations personnel yo…”
“Overall, I would definitely recommend Benford Protection Group for event security services.”
“I would not recommend this company to any professional companies at all.”
“I had a great experience working with Benford Protection Group for event security.”
“Horrible company IF I COULD GIVE NEGITIVE STARS I WOULD”
“Great service, professionalism, and quick response.”
“They were reliable and did a great job from start to finish.”
“Communication was also good, and everyone I interacted with was helpful and easy to work with.”
“Top notch service and extremely reasonable for the elite service that they provide.”
praise complaint · found by our text analysis, Google review wording unchanged.
Instructor Micheal Coates was very professional and friendly. His class was very informative and helpful. I recommend. 10/10
Mr Coates is the best he’s very understanding and he’s very helpful I’ll definitely do again
Mr..Coates is an excellent instructor he's , very articulate, and also very knowledgeable and very patient. It was a great experience.
I had a great learning experience with the instructor Michael,. He broke everything down which made it easy to understand.
Instructor coats provided very great training on my refresher for my security course
I thought the class was very interesting and helpful. I love my instructor M. Coats the best.
4.9 ★★★★★ 335 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Instructor Micheal Coates was very professional and friendly. His class was very informative and helpful. I recommend. 10/10
Mr Coates is the best he’s very understanding and he’s very helpful I’ll definitely do again
Great class Mr coats !
Mr.Coates best instructor/ teacher.
Mr..Coates is an excellent instructor he's , very articulate, and also very knowledgeable and very patient. It was a great experience.
I had a great learning experience with the instructor Michael,. He broke everything down which made it easy to understand.
Instructor coats provided very great training on my refresher for my security course
Great training course provided by instructor coates
Coach was an amazing instructor 20/20 or more amazing .
Great 10/10 Highly Recommended.
Analyzing 7,546,2967.5M ReviewsFor 21,25121.3K Experts
