Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of Nashville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Benjamin Franklin Plumbing of Nashville

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews

📞 Call (615) 590-3240Request a call backWebsite ↗

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of Nashville is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of Nashville is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 97% of leak detection services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of Nashville is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 30% of leak detection services.D
30

Reviews for your job

Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.

Benjamin Franklin Plumbing of Nashville for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.157
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 157 Google reviews tagged “Drain cleaning” · showing 20

Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Jarrad was great! He came in, checked out what needed to be done, and then he took care of it.

Service not listed+ Responsiveness+ Punctuality+ Quality
Richard4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job

Paid $800–1,000Reasonable priceDrain cleaning
Lee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

John Russell did a phenomenal job and represented Benjamin Franklin Plumbing VERY well. Great attitude and kept me informed every step of the way. This guy is awesome.

Drain cleaning+ Quality
SherryLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

John was great. We had a kitchen sink which was stopped up. He had all the right tools to get it cleared out and recommended a product good for older pipes.

Drain cleaning
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Joe was great and would contact him again.

Paid $400–600Reasonable priceDrain cleaning
Salvador11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ontime and hardworking . Gave me my options and a recommendation. Easy to make. Decision

Shower repairDrain cleaningWater tank repair+ Responsiveness+ Quality
KevinLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ryan did an excellent job today fixing our shower drain. He arrived on time, was polite, thorough with his explanations, and completed the work as described. I’d use them again!

Drain cleaning
Lee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brandon, did a great job.Very efficient and knowledgeable. Explained what he was going to do and what he did.

Paid $900–1,000Not sureDrain cleaningService not listed
Richard14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

👍 great

Paid $600–800Not surePlumbing leak detectionPlumbing leak repair+ Value
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Love these guys! Had several projects worked on over the years and won’t trust anyone else.

Plumbing pipe repairDrain cleaning
SueLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Ryan Marx was fabulous. Took care of all my many needs, and is a congenial man with good people skills. Will ask for him again.

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Phoebe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ryan Marx with Benjamin Franklin Plumbing gave us five star service! Ryan went over and above to help with our plumbing issue!

Paid $400–500Reasonable priceDrain cleaning
Sean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Joe was awesome. Friendly. Professional. Explained everything. Wish all people were like Joe.

Paid $700–800OverpricedDrain cleaning
Sa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My Tech was J. Machado, worked hard to clear the clog, kept me informed explained what was being done. Just what you need when you MUST call a plumber, yes will keep their number handy for the future.

Drain cleaning+ Punctuality+ Professionalism
StevenLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

John Russell done a Great job matching part color and installation.

Plumbing pipe repairDrain cleaning
Colleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jarrod Bauer was an amazing service man! Was exceedingly polite. Very knowledgeable and explained everything in a way I was able to comprehend. This was my first time using Benjamin Franklin. They took the time to do it right. I was very impressed. I will use this service again and I will also request Mr Bauer. Thank you!

Paid $500–600Reasonable priceDrain cleaning
EricLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Everything about his visit was high quality!! Friendly, knowledgeable! Joe was gracious and thorough

Paid $600–700Reasonable priceDrain cleaningFaucet repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Brandon Perry great job !! My wife and I recently had a drain concern at our primary residence, we reached out to Benjamin Franklin Plumbing, and it was easy to schedule a visit from one of their teammates on the same day. We had the privilege of working with Brandon Perry from, Benjamin Franklin Plumbing, And he…

Reasonable priceDrain cleaningPlumbing leak detectionSewer cleaning
Keith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris was amazing. My wife, Marylee, had called to get a few things taken care of and Chris was exceptionally professional, clean, and solution oriented. We really appreciate him and the company.

Reasonable priceDrain cleaning
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jarrad was extremely detailed with explaining issues he recommended be repaired or replaced. He worked nonstop for over 5 hours fixing everything.

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionFaucet repair

Show more drain cleaning reviews (137 more) →

Price

$680+63% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair239$176–$656
Plumbing leak detection231$78–$630
Plumbing pipe repair207$322–$1.1k
Faucet repair179$166–$529
Water heater repair177$78–$466
Drain cleaning155$161–$493
Plumbing leak repair125$227–$807
Water heater installation123$1.2k–$2.5k

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