Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts
Google reviewers rate Benjamin Franklin Plumbing of Nashville 4.9 out of 5 based on 3204 reviews. Customers frequently praise the punctuality, professional communication, and thorough diagnostic work performed by technicians, often noting that issues were resolved quickly and efficiently. However, several low-star reviews criticize the company for charging high prices for minor repairs and for billing service fees for simple fixes that did not fully resolve the underlying problems.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
3,203 Google reviews we collected
Phrases our text analysis found in 2,378 written reviews
Price verdicts customers left with their Google review
Middle half of what 186 customers paid ($502–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,378 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Can't beat this company - always friendly and professional.”
“I called to make an appointment and the woman who took my call was very short and condescending.”
“He has done a few plumbing repairs for me and always turns up on time, is respectful of my home and does an excellent job.”
“I call and get a SINCERE apology for the delay and that the main office is RIGHT on it.”
“They do a great job and we feel confident recommending them to neighbors, friends and you reading this!”
“This technician found an issue that couldn't have just happened overnight, and a float not working properly.”
“Great communication with the company from start to finish.”
“This was never communicated to me in the three previous calls that I made.”
“I highly recommend Benjamin Franklin plumbing for all of your plumbing needs.”
“Membership has been canceled and I do not recommend them anymore to ANYONE>=.”
“I thought it was reasonable for all the work he did and needing to replace parts.”
“…lution with Matthew, just a series of charges and eventually a wildly overpriced replacement quote.…”
“He is personable, reliable, on time and respectful.”
“Charged us $99 for the privilege of being told they wanted to scam us.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job. Pick one to see what they paid and said.
Great service as always, this time within just two hours. Can't beat this company - always friendly and professional.
Jessy was incredibly polite, thorough and timely! Great communication with the company from start to finish. Will definitely be using again!
Our technician, Jessy, was prompt and explained what needed to be done, then fixed the problem quickly. I would recommend Benjamin Franklin Plumbing.
Jarrad & his partner were exceptional. Always get prompt and great service from friendly & knowledgeable plumbers. You can rest assured job will always be done right.
Jessy went above and beyond in taking care of us. He thought outside the box, made calls for more input, had Benjamin Franklin make a delivery to us while he was there... great attitude, excellent work. THANK YOU SO MUCH!
Tyler is always very polite, respectful, professional. He stick with the job until the customer is satisfied..and disposition stays kind and professional. Keep up the good work..Tyler!!
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
4.9 ★★★★★ 3,204 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great Job.
Thanks for the fantastic review! We're happy to have served you well.
The price was way to high for the repairs needed.
We're very sorry to hear about your experience. We would love the opportunity to investigate and make things right. Please contact us at 615-590-3240. Thank you for your feedback.
Mike did an excellent job.
Thank you for the high praise! We're glad you enjoyed our service.
Very professional! Great service and attention to detail!!
Thank you for the high praise! We're glad you enjoyed our service.
Great service!! Jarred was awesome.
Thank you for the perfect rating! We're pleased to know you had a great experience.
We’ve relied on Benjamin Franklin several times for a variety of plumbing related needs across a number of properties and are always so pleased with their work, rates and customer service. They do a great job and we feel confident recommending them to neighbors, friends and you reading this! Many thanks BFP, from Sarah & the team at Fork & Field.
Thanks for the fantastic review! We're happy to have served you well.
Quick service and resolved the issue! Jessy did an outstanding job!
Your satisfaction is our reward. Thank you for the 5-star review!
Great service as always, this time within just two hours. Can't beat this company - always friendly and professional.
Chris was the third plumber to look at my issue and he was the one that found the leak. He is my hero
Thank you for the perfect rating! We're pleased to know you had a great experience.
Jarrad was great! He came in, checked out what needed to be done, and then he took care of it.
Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts
