How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for drain cleaning
Clear ✕All 157 Google reviews tagged “Drain cleaning” · showing 100
Jarrad was great! He came in, checked out what needed to be done, and then he took care of it.
Great job
John Russell did a phenomenal job and represented Benjamin Franklin Plumbing VERY well. Great attitude and kept me informed every step of the way. This guy is awesome.
John was great. We had a kitchen sink which was stopped up. He had all the right tools to get it cleared out and recommended a product good for older pipes.
Joe was great and would contact him again.
Ontime and hardworking . Gave me my options and a recommendation. Easy to make. Decision
Ryan did an excellent job today fixing our shower drain. He arrived on time, was polite, thorough with his explanations, and completed the work as described. I’d use them again!
Brandon, did a great job.Very efficient and knowledgeable. Explained what he was going to do and what he did.
👍 great
Love these guys! Had several projects worked on over the years and won’t trust anyone else.
Ryan Marx was fabulous. Took care of all my many needs, and is a congenial man with good people skills. Will ask for him again.
Ryan Marx with Benjamin Franklin Plumbing gave us five star service! Ryan went over and above to help with our plumbing issue!
Joe was awesome. Friendly. Professional. Explained everything. Wish all people were like Joe.
My Tech was J. Machado, worked hard to clear the clog, kept me informed explained what was being done. Just what you need when you MUST call a plumber, yes will keep their number handy for the future.
John Russell done a Great job matching part color and installation.
Jarrod Bauer was an amazing service man! Was exceedingly polite. Very knowledgeable and explained everything in a way I was able to comprehend. This was my first time using Benjamin Franklin. They took the time to do it right. I was very impressed. I will use this service again and I will also request Mr Bauer. Thank you!
Everything about his visit was high quality!! Friendly, knowledgeable! Joe was gracious and thorough
Brandon Perry great job !! My wife and I recently had a drain concern at our primary residence, we reached out to Benjamin Franklin Plumbing, and it was easy to schedule a visit from one of their teammates on the same day. We had the privilege of working with Brandon Perry from, Benjamin Franklin Plumbing, And he…
Chris was amazing. My wife, Marylee, had called to get a few things taken care of and Chris was exceptionally professional, clean, and solution oriented. We really appreciate him and the company.
Jarrad was extremely detailed with explaining issues he recommended be repaired or replaced. He worked nonstop for over 5 hours fixing everything.
I highly recommend Benjamin Franklin plumbing (and I often do). Joe is very professional with a sense of humor and takes time to make sure things are done properly. He completed several repairs along with our annual inspection. Always a positive experience.
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their…
I can always count on Benjamin Moore to provide exceptional service, I highly recommend! My tech Colton showed up on time and efficiently replaced my kitchen and shower fixtures.
I always ask for Gary as he is friendly, courteous, thoughtful in his recommendation and through in explanations. He is efficient in his work and I rely on the work being done well the first time The scheduling staff is exceptional as well ... cheerful, helpful, good listeners who efficiently sort through to the…
Friendly, professional, courteous, and educational. Will definitely call them first, next time we have an issue.
Very thorough, professional, and responsive to my questions and concerns. Have always been pleased with this company.
I've been with Ben Franklin for MANY years and have always had the BEST experiences. The people they hire are some of the most experienced, genuine, respectful and interesting people I meet. I have to be careful I don't chat so much to distract them, but they're so sociable and kind that I enjoy (contrary to…
Personable and to the point of what needed to be done
We always have a good experience with Benjamin Franklin plumbing . They are kind, courteous and friendly.
Fred, Zach and the team did great work and were on time and finished early.
Dakota the technician was very knowledgeable and professional. He took time to explain everything to me. He answered all my questions and made valuable recommendations. He deserves a raise!
John was on time, curtious and listened to my concerns about a few minor issues with our plumbing. He throughly checked the entire home, and discovered where a tub faucet was leaking, which he repaired. Having a yearly inspection done is worth the time. Thanks for helping to keep our plumbing working properly.
Great job. Friendly service.
We received excellent work on an extensive repair that required 2 visits. The technician was knowledgable and professional.
Graham was very professional, knowledgeable and worth every penny!
We’ve had great experiences with Benjamin Franklin plumbing, with multiple techs. We had a check up and water heater servicing with Quentin. He was on time, professional, polite, efficient, respectful of COVID protocols, explained everything well, and talked through things what our plumbing needs are likely to be…
Dakota is always great. He has helped out several times.
Joe was great!!
Ended up being a snake job and Ben Franklin plumbing fit us into their schedule quickly. Gary did a great job, thank you!! Highly recommend
We love Benjamin Franklin Plumbing and have been using them for over a year now. We request Quentin every time we have a plumbing issue. He’s honest, trustworthy, and professional. He always goes above and beyond and does the job in a timely manner. He’s also very sweet and patient with my two little ones who watch and ask a lot of questions.
I called with standing water in sink. Neil showed up sooner than initially started and was able to clear the drain right up.
Neal with Benjamin Franklin Plumbing was the best plumbing technician I've ever dealt with. After multiple other plumbers temporarily fixed my leaking problem, Neal went above and beyond to help track down the source and give his expert advice. He cleared my shower's drain, checked my septic tank to make sure there…
Excellent communication, arrived on time, technician (Quentin) was very friendly and professional. He listened to all the steps I had taken to try and resolve my kitchen sink drainage issue, determined what he thought the issue was and began his investigation. Proposed the solution, explained the price and…
The problem was reported at 8:15 am and the job was done by 10:09 am. Quentin was professional, pleasant and did an overall great job.
Very responsive and had someone out here quickly. Kind, professional and fairly priced. Will use again.
Very nice person. Thanks
Showed up within an hour of calling, was presented with, what I would think, is just the worst situation possible and he did it with a smile, somehow! Great job getting our stuff fixed and I’m thankful!! He walked me through what happened, and what I can do to keep it from happening again. And when he left it was all cleaned up!
Great company to work with.
Colton was very thorough and detailed when talking through the issues. He was very professional and would recommend him to anyone having shower draining issues.
As always, Benjamin Franklin Plumbing was on time, texted to let us know when they were coming, respectful of our home. They gave us options and pricing before starting the work. Also very friendly! I recommend this company every time.
Colton was kind, professional, and very quick!
Amazing ! Graham is the best
I had used them before when I lived at a different place, and the service was just as good as I had remembered. The staff was great and they had me back up and running in no time!
Way overpriced
Ryan is a very knowledgeable and really nice guy to work with.
Quentin & Jonathan were awesome to work with. They went above and beyond! I highly recommend.
Fixed the problem and pointed out preventative measures we might take for the future. Good Job!
Showed up on time and got right to work. Entire job took less than a day.
It’s never fun to have plumbing problems but it makes the experience so much better to tolerate when your plumber is efficient, knows his job, and does it quickly and efficiently. Adam did a great job!
Gary was very professional and explained to me the problem in a way I understood.
Very timely, communicated well, professional, respectful and knowledgeable
Adam was very prompt, professional, and listened to the problems and did a back-up check.
About 5 years ago this company installed a new sewer line from the house piping to the city main. They also installed a new water line from the house to the meter. They put in a cleanout pipe too by my house. These guys are SO Professional and don't mind how many questions you ask. Last week I called because the…
I love this company. They’re super fast, professional, and easy to work with. I’m a “club member,” and it’s been worth it to me.
Joe Myers did a great job. Very pleased.
Tyler did a great job! Very efficient and professional.
The technician did a thorough inspection and found what might have been the problem. He cleared the drain and now my toilets run.
Tyler and Tyler did an amazing job. Super professional and kind.
Ryan Marx was professional and did a great job. As soon as we met him he was likeable and we could tell he knew what he was doing and even informed us of what other work needed to be fixed. I would recommend Ryan Marx and Benjamin Franklin Plumbing in a heartbeat to other people.
We had a toilet backup (our only toilet) in the middle of the night along with the bathtub not draining. Ben Franklin called back in about 5 minutes and said they could be here today, a Saturday. I assumed that it would be later in the day but they were on the way here about 8:30am. Service was great. Turns out the…
I will definitely call Benjamin Franklin for all my plumbing needs! Faye Stratton
Joe was amazing! So friendly! He was punctual and very professional. He figured out the problem and took the time to get all the next steps lined up.
Joe was very nice and worked quickly to get the sink to stop overflowing. Highly recommend Joe!
Call due to hearing water running in pipes. The reservation specialist was extremely nice and was able to get me an appointment and describe the process they use throughly. The plumber Marc was great. Took time to thoroughly diagnose the problem and provided an estimate. Completed the work and followed all…
absolutely excellent service!!! thank you!!
Tyler did a great job!
Fast, professional, courteous.
I failed to cancel my annual contract service when I sold my condo in February--because I thought my buyer would desire pick it up, they did not. Accordingly, I was billed for several months while I away in my new home. Its my fault, I wish I had remembered to cancel earlier.
Two gentlemen came and were extremely professional and provided excellent service!
They provided same day service and did a great job and cost was very reasonable. Also did a great job of cleaning up after work was completed. I would highly recommend Benjamin Franklin Plumbing.
Gary got the job done quickly. Very friendly and very professional
The service was very polite and ready to start and we have explained what the problem is coming.and he told us the estimate to fix it but then in middle of job he told us there is blockage which he already aware of it, then to fix new problem cost us another $288.00 which to me it was hard to swallow the new charges
Honest and professional service with an explanation of the services that were needed. I recommend Benjamin Franklin Plumbing.
We were very pleased with Colton at Benjamin Franklin Plumbing. We called Benjamin Franklin based on other Facebook recommendations & we had called to get a second opinion because a different plumber said all the pipes in our bathroom were installed incorrectly. Colton came out & said the pipes were installed…
This was the second time Quentin has serviced our plumbing needs, and he was as punctual, polite, and professional as ever. He had a colleague with him, named Joe who was equally so. B Franklin is a bit pricey but so far, I’ve never had to second guess the service we’ve received. I guess you really do get what you…
Today started as a stressful day because I was both happy and nervous to get my COVID shot. My daughter took me and things went great. We got home to find the bathroom flooded. My heart dropped and my stress went back up. I called Benjamin Franklin Plumbing and they sent Gary Price out. He was very professional…
Our Service Representative was Quinton, and his professionalism, and customer service was excellent-a very welcomed change to what many service organizations offer today. He is very knowledgeable in his profession, and explained options to us in a way that we could understand. We hope to have him return for any of our plumbing concerns.
Chris replaced a decades old pressure relief valve. He diagnosed the problem and gave me a quote within 5 minutes of arrival. He completed the work expeditiously. He was very professional and pleasant to talk to.
I was incredibly happy with my service. Chris arrived with someone he was training and both were punctual, professional, thoughtful and helpful. They went above and beyond to make sure I was happy with their service.
We have used Benjamin Franklin numerous times and the work is always high quality, they dont come up with extra issues that you dont need and will explain to you the best method for fixing your problem long term.
These guys showed up on time, explained the cost, did the job, accepted my discount coupon and cleaned up. Drain seems good now. I highly recommend them. This is my second time using them and I will use them again if I have plumbing issues.
Awesomer 😁
Awesome customer service! They came within minutes after I called, especially on New Year Eve. My drain was unclogged in no time. Daniel was great. Highly recommended.
The lady that took my call was very nice and happy. Colton was also very nice and explained everything he was doing and gave suggestions for my future plumbing needs.
Colton was a wonderful communicator, professional, a skilled technician, problem solver, patient, and personable. He’s my go to now.
Quentin was on time and so courteous. He answered all of my questions and was helpful. This was my second experience with Benjamin Franklin and love them!
Unfortunately I gave them a good rating BEFORE I was presented the bill. The bill does not show the exact work that was done. They tag the work as Level One and Level two. I’ve called them for an explanation on this...they have not returned my call. He did what he called a minor repair to leak in outdoor…
Already answered. Excellent job
Chris was great to work with! He was there promptly on time, was very friendly and took care of my clog upstairs. Also, he identified two leaks in my roof that my HOA will need to repair. I think that the consultation fee was quite high, but Chris himself was great.
Everytime we’ve needed them (unfortunately too often for my tastes!), Benjamin Franklin has been right on time and taken care of the problem!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
