How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for plumbing leak detection
Clear ✕All 231 Google reviews tagged “Plumbing leak detection” · showing 200
Jessy was incredibly polite, thorough and timely! Great communication with the company from start to finish. Will definitely be using again!
I have used Benjamin Franklin plumbing for several years now, and I am always pleased with the high-quality of service I receive. To a technician, they have been courteous, with high knowledge of their trade and what can and cannot be done (I asked if an outdoor faucet could be moved and the tech explained why it…
We had an excellent experience with Benjamin Franklin Plumbing, and especially with our plumber, Chris. We had been dealing with a slow leak around our master shower and were concerned that fixing it might require tearing out the shower pan and potentially turning into a major bathroom repair. Chris took a careful,…
Very knowledgeable and explained everything
Professional and friendly service/found problem and solved it quickly. Knowledgeable and experienced. Highly rec.
John was on time both visits and quickly figured out the problem. Came back and installed new faucet and fixed all my issues!
Graham was very friendly and professional. He made it to my house in minutes after I called and did everything needed. Highly recommend Graham and Ben Franklin
Brandon did a great job... crazy level of genuine interest in all things plumbing and understanding of how it all works!
Fast, friendly, professional service!
I’ve had Joe come service our houses a handful of times and I can’t imagine a more effective, thorough and straightforward professional in the trade. I’ve requested Joe everytime.
👍 great
First, your company is the best and only plumbing company I use. Brandon is the best and he taught me some things. Whatever you are paying him it needs to be more. A+A+...
We’ve been customers for over 25 years, and we remain loyal customers because of the excellent service. The crew is extremely knowledgeable, helpful, and kind. They are professional and take care of your property. We trust them implicitly and use them for all of our plumbing needs. Today we had Brandon, and he was fantastic and very efficient.
Brandon is courteous and professional.
Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!
Friendly and helpful
Joe with Benjamin Franklin Plumbing took care of my clogged toilet in 5 minutes. He was very professional and answered all my.questions. Joe even was friendly to my dog! Great experience!
Jessie solved my issue with diligence and had a great personality as well!
Ryan Marx was fabulous. Took care of all my many needs, and is a congenial man with good people skills. Will ask for him again.
Franklin plumber came out to evaluate the reason my pilot light went out on the water heater. Decided to replace 12 year old water heater and install flexible piping for dishwasher. All work done well and quickly.
Jeremy did a great job and patiently explained everything. Thank you!
I had a great experience with Ben Franklin Plumbing. Jessy came out to diagnose my outdoor spigot, which was pushing water back into the garage. He removed the faucet assembly, identified the crack caused by February’s freeze, and explained why the frost‑proof model failed despite having a winter bib. He was…
Jessie Bowman was prompt. We were fearing a water leak somewhere. Jesse checked everywhere outdoors and under the house. Could not find anything wrong. He checked the 3 compressor, all working. He then did the yearly inspection of our "Hot Water on Demand" system. Would welcome Jessee back any time.
Fred and Charles were consummate professionals. They arrived right on time and completed the job efficiently and to our satisfaction. John R. was great with providing an original diagnosis and Scott T. was super helpful with providing a quote and scheduling. We have used Ben Franklin in the past with similar…
Brandon Perry great job !! My wife and I recently had a drain concern at our primary residence, we reached out to Benjamin Franklin Plumbing, and it was easy to schedule a visit from one of their teammates on the same day. We had the privilege of working with Brandon Perry from, Benjamin Franklin Plumbing, And he…
Jarrad was extremely detailed with explaining issues he recommended be repaired or replaced. He worked nonstop for over 5 hours fixing everything.
Fast and comprehensive service plus he was just a very nice and polite young man. Whatever you are paying him is not enough. He is a great ambassador for your company. 😄
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their…
Fred’s experience is unmatched and it only took him less than an hour to find the mysterious water leak that other experts were unable to find. Work was thorough and completed in a timely manner. Highly recommend!
John R. Fixed a tricky problem with our bathtub.
thankful for their expertise!!!
Joe did a great job identifying the leak and getting it taken care of quickly. He was friendly and super knowledgeable, explaining the process while he was working. Thanks Joe!!!
Great service. He was very professional and replaced a leaking toilet and worn out part causing a drip from the shower head.
OMGGGGGGGG!!!!! THEY ARE THE ABSOLUTE BEST!!!!!😘😘💗💗 I called them at 7am. At my house by 9am. Done replacing rusted old bath tub pipes and cleaned up! Didn't track my white carpet at all! And were DONE at 11am! BF y'all ROCK!!!!💯
Very thorough, professional, and responsive to my questions and concerns. Have always been pleased with this company.
Ryan did an excellent job. I highly recommend him.
John Russell was professional and knowledgeable. He found the problem, repaired my water pipe, and referred me to a professional restoration company.
Gary was very professional and did a great job resolving our plumbing issues! Thank you!
Outstanding customer service.
Austin was efficient and polite. He was easy to work with.
Tyler was on time. Did a great job explaining & fixing the problem. He also did a great job with cleaning up. A+ thank you Tyler.
Graham arrived w/in an hour of my phone call to request service. He figured out the issue w/in 15 minutes, did the job efficiently and with no mess. He was respectful of my home, always wearing shoe covers when entering my home, which was done multiple times. I'll always use Franklin Plumbing
Fred, Zach and the team did great work and were on time and finished early.
Dakota the technician was very knowledgeable and professional. He took time to explain everything to me. He answered all my questions and made valuable recommendations. He deserves a raise!
Graham is very personable, efficient and thorough. Replaced pressure valve in short order. Excellent service
He was responsible and intelligent. He fixed our problem in seconds and was very professional!! We will ask for Jessy Bowman, again! Every time!! He was the best.He fixed the valve and he installed washer and got rid of old one. Thank you!! He is personable with every client.
They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did. Austen Goodman was my plumber and he was the nicest and very helpful to me. I will be wanting Austen for all my work. Very professional and polite young man.
John was on time, curtious and listened to my concerns about a few minor issues with our plumbing. He throughly checked the entire home, and discovered where a tub faucet was leaking, which he repaired. Having a yearly inspection done is worth the time. Thanks for helping to keep our plumbing working properly.
Graham was great! Fixed what the guys that installed my dishwasher messed up. I couldn’t be more pleased.
Always have had a great experience with the Benjamin Franklin team!
Ryan was AMAZING! So friendly and knowledgeable.
Quentin is the best. He succeeded where others failed.
Graham was amazing and informative and very helpful!
Just had a plumbing issue resolved. The service was great!
Ryan has serviced our home in the past…always nice to work with a familiar face! He quickly assessed our plumbing issue; discussed the solution with me and determined the price for my consideration. Upon my acceptance he jumped to the task at hand and made the repairs. I’m totally impressed with their…
Personable excellent service
Colton was professional and courteous. Found and fixed issues same day.
Colton and Graham (I think?) were on time, professional, clear in their explanations of the service and the cost, thorough, and efficient. They also showed a great sense of humor and personality as they went about their business. Excellent service! Update: Had a clogged garbage disposal a year later, Joe came out…
Very quick response and was able to fix our leak.
If you want professional service to help with an emergency Dakota is your guy!! Highly recommend!
10/2023 Edit: We just had Joe come and help us identify an issue and correct it in less than 1 hour! He even took the time to explain what were the potential causes and helped us understand the problem once identified. Benjamin Franklin scores another win! Original Post: Every Benjamin Franklin technician who has…
Technician and company blew the expectations out of the water.. literally! Took the time to explain and answer every question and inform me of things I didn't know . Thanks again !
We’ve been dealing with an ongoing kitchen sink leak since June and could not seem to get it resolved with another company, so decided to call Benjamin Franklin Plumbing. Tyler came out the same morning I called and was on time. He seemed knowledgeable and professional and assures me that it is repaired but told me…
Brian did an amazing job figuring out some difficult problems with my plumbing. issues. He and his hard working partners made a difficult situation, bearable for me. Thank you Brian
This was the yearly inspection. He checked the bathrooms, outside faucets, clothes washer, drained the water heater (no problem) garbage disposal ( was a little sluggish), determined that the dishwasher leaking was from a bad seal. Great job. Nice and friendly.
I was very happy with the service I received. Ryan was very knowledgeable explaining everything he was doing and going todo. I had a water heater go bad and he replaced it. Thank You Ryan appreciate all that you did. Roxann Starr
Ryan is great! Always professional, kind, on time and knowledgeable. Thank you so much!
We have lived in our 35+-year-old home for 25+ years, and believe me, we have had our share of water and septic issues and have worked with many plumbing companies. Ben Franklin has been our plumber for about the past 15 years. They are courteous and professional, but the most important thing is, they know what…
He replaced my kitchen faucet which was causing the water pressure out of the nozzle to be slow. He was great and very personable.
Dakotah is by far the best yet. He was exceptional. He genuinely cares about the customer and the service! Above and beyond. Want him every time we need service. Thanks so much.
Graham was pleasant all the above and we appreciated him. We will ask for him any further help we might need. Thanks
Matt did a phenomenal job!
Rep was very thorough and efficient, explaining details. He checked under crawlspace, water heater and replaced 2 troubled toilets. Friendly and compassionate…😊
Excellent service and immediately responded with efficient work.
Neal with Benjamin Franklin Plumbing was the best plumbing technician I've ever dealt with. After multiple other plumbers temporarily fixed my leaking problem, Neal went above and beyond to help track down the source and give his expert advice. He cleared my shower's drain, checked my septic tank to make sure there…
Matt did an amazing job handling out plumbing issue. Highly recommend Ben Franklin plumbing
Dakota was very professional, on time, and thorough. He explained patiently his thought process and how he came to his conclusions. We were very pleased with the experience.
They done professional work!! Excellent
I'm honestly disappointed. My parents and I have used them for years, so when the water department told me that I might have a leak they were my first call. Our technician didn't seem like he wanted to be there. We told him the issue explained that our toilets run periodically, that we had no change in water…
Awesome professional, quick response and technical knowledge to offer a better solution to solve the issue. Would recommend his again.
Called to investigate a suspected leak in our bathroom. They arrived within an hour of calling, helped us identify the problem, and recommended other professionals to assist. Very positive experience overall.
I would give this place 7 stars if I could! The admin was very professional upon receiving my call. I was informed of the service charge upfront, no hidden fees. Graham was prompt, professional, a great conversationalist and he has a way with children. My 5 year old enjoyed his company! lol We are now members thanks…
Great experience thank you so much!
Easy and kind/ was there quicker than I anticipated, which was a blessing!
Great experience with Benjamin Franklin Plumbing! Called and received same day service to look at a leak. Our technician Gary was fast, professional and explained the problem thoroughly. Thank you for the continued great service
Great company to work with.
Tyler was very knowledgeable and professional. Appreciated his guidance and explanations.
Jack was prompt, very pleasant, explained what he was doing.
I’m so impressed with this company and will definitely use them again. Quentin was a perfect representative for your company, and I just received a comment from my tenant saying that she would recommend him 100%. He was very professional, easy to talk to, and gave excellent explanations.
Ryan Marx was professional and honest. He understood what needed to be fixed and did it in a timely manner. He explained the issues in a way that I would understand it. They left the work area clean when they were done. Excellent technician!
Wonderful
Service was professional but extremely expensive. I cannot afford to use them again. My bill was over $600 to tighten 2 bolts and replace a pipe ring. The actual service took less than 30 minutes to do everything
Colton was awesome. Will request next time for any service we need. Came out next day
Benjamin Franklin is the company I trust for all of my plumbing needs. They’ve helped me out with multiple plumbing issues over the years. They’ve often had to fix work done by other plumbing companies. The price is a little more than other places, but it’s worth it to know that the job is getting done right!
Alex was very professional and courteous. Alex explained things clearly and concise.
Very professional. Detected problem and resolved promptly. Even suggested ways to save.
Totally disappointed with the service provided for our water leak detection in our front yard. They charged us $79 just to come and check the issue but ended up not giving us a proper estimate on how to fix it. They just gave a partial estimate on digging the place but not how to fix it. We just lost $79 and ended up with no real estimates.
The plumber that came to my house was very professional. Unfortunately the prices were ridiculous! They wanted almost $900 to install a new faucet $450 if I purchased the faucet myself. Needless to say, I did not use them for my repair.
Have used Benjamin Franklin for years. Very professional, show up on time, jobs are done quickly and professionally. They installed and have been maintaining our tankless water heater. Very reliable and have never had an issue with getting a service appointment scheduled. In my mind - a good value for the money.…
On time, polite, professional, experienced, not inexpensive. Would highly recommend
Beware! This company only wants your money and they overcharge. They came to look at something that was a super easy fix of a spicet that needed a seal. They were going to charge me hundreds of dollars to fix it. They stand there and still charge you a service fee of 69$ for just standing there and telling me I…
Colton showed up on time and did excellent work. Would use again.
Adam and Aiden came out to inspect a possible sewer leak. They were very professional, courteous, transparent and were an absolute pleasure to work with. They honestly made my morning working with them. There’s a lot of evil in the world and we as humans have to surround ourselves with good people….. and this…
Very business like and very detailed with the service call.
John did a great job. Didn't make a mess.
Install dishwasher
Tech was very nice, knowledgeable and respectful
Joe was on time, explained thoroughly, and did great work. I would use Joe again for sure
Gary was very professional and explained to me the problem in a way I understood.
Very timely, communicated well, professional, respectful and knowledgeable
I was so thankful that they were able to come out and repair an outdoor leak I found right before the big snow storm was supposed to come. I truly appreciate it, the technician was great and knew right away what the problem was. Very professional and quick repair.
About 5 years ago this company installed a new sewer line from the house piping to the city main. They also installed a new water line from the house to the meter. They put in a cleanout pipe too by my house. These guys are SO Professional and don't mind how many questions you ask. Last week I called because the…
Colton was on time and professional. Very informative and a pleasure to speak with. He fixed a leak in the described time quoted and didn't mind me hovering asking questions. Ben franklin definitely isn't the cheapest but you get what you pay for. There are a lot of unscrupulous plumbers out there but I wouldn't…
Ryan was knowledgeable and professional. He provided great work and timeliness.
Jason did a great job and kept me informed of everything he was doing and the cost involved. I highly recommend Jason and Ben Franklin. We have been Ben Franklin Club members for years and have never had a bad experience.
Tyler was prompt, knowledgeable and skilled in fixing my issue. He took time to listen and gave me alternative fixes. Thanks Tyler for a great job done. Sincerely Wayne Thompson
Quentin and Joe were extremely thorough, charged us a fair rate due to a new issue and a repair to a previous visit. Both were a pleasure to interact with during their work. They also helped resolve some expected issues with a prior washer install that the washer installers wouldn’t address. We used BF many times…
We love Ben Franklin Plumbing and have used them for years. They come so quickly when we call! We also use the monthly service.
My technician , Colton Rehorn was extremely professional. I always get good service from this company
Replaced sump pump.
I will definitely call Benjamin Franklin for all my plumbing needs! Faye Stratton
Many thanks for your prompt attention and courteous service. Jeff is excellent. Aaron was most helpful. It is great to be a customer of Ben Franklin since 1998.
Gary was great!
Excellent service!
Came within a few hours of the request. Cotton was very pleasant and quickly focused on finding the leak. He went over all the possibilities and soon found a failed Pex fitting in the garage wall behind the water heater. He did a solid repair and cleaned up after himself. He also arranged for a restoration company…
Great job as usual! I always call Ben Franklin for my plumbing needs.
Joe was on time, efficient, but still took the time to go over what he was doing and answer all my questions.
Adam found the cause of the leak under my kitchen sink. He took care of it quickly and tested it several times to make sure I would not have any future problems. Adam was very professional, knowledgeable and courteous. I was very impressed with his concern for the customer. I always know I'll get this level of service from Benjamin Franklin Plumbing.
Great Business to deal with! They follow up on their commitments. Their rep, Quentin Duane did a great job, punctial, precise, and professional, awesome company.
Great professional job!!! Great guy! We liked him! Fixed it!
These are guys are top notch. Always on time, always great communication, and always with a smile.
Ryan knew his stuff and did a great job!
We have been with Benjamin Franklin Plumbing for many years. CHRIS was the rep who came today for our annual check up. He looked into a problem we had noticed and gave us options on how to handle. CHRIS is efficient and very friendly. He was even kind to our large dog. He also put us in touch with the main office to…
Quentin was excellent. Very knowledgeable and very informative. I will always use him and Benjamin Franklin plumbing from now on. The quality is worth using them over other local companies
Tyler was excellent
They were here the same day I called about a leak under my kitchen sink and they came earlier than expected. Chris was very professional and found the leak immediately. He also wore his mask, gloves and covered his shoes.
Chris did a great job. Fast and efficient. It was in the crawlspace so it wasn’t easy. He’s a great representative for the company. They were able to get out in short order when it was next to impossible to find an appointment
Seriously, I can't be superlative enough about our experience with these guys. From start to finish, we received excellent service. We had to have our whole house replumbed which is definitely no small lift. Fortunately, the folks from Ben Franklin were extremely helpful in this process. From start to finish, we…
John Russell was a kind and professional. I would definitely recommend him to anyone who needs plumbing help. He was courteous and very helpful in getting what we needed fixed fixed. I will definitely call Benjamin Franklin plumbing again and specifically asked for either John or Caleb!
Excellent work and very professional!!!
Amazing work and clean up, and our technician was just absolutely so sweet and knowledgeable, and didn't mind that I asked a lot of questions while he worked! Great job!!!!
Ryan was great. Extremely professional, answered all my questions and explained what he was doing, why I had my problem and how to prevent it in the future. Showed up on time and was done in a flash. I will definitely use Benjamin Franklin Plumbing again.
The Technician, Chris boon, did a great job , very knowledgable and professional. He was awesome, I will request him every time.
Ryan was amazing! Schedule was booked but he worked us in and had everything repaired in just over an hour and very reasonably priced.
Chris stayed with it, found the problem, and fixed it; what else can you ask for?
Everyone I dealt with at Benjamin Franklin Plumbing was great. The lady who took my call explained the process thoroughly. John was very professional and knowledgeable. He found the source of the leak whereas another plumber did not. He gave an estimate upfront and the costs was reasonable and well worth it. He…
One of the most friendliest service techs I have had deal will. He explained everything.
Ben did a great job. Highly recommend him. He did great! Thanks.
Jack McNeal was called to locate and repair water leak around bathroom air vent on the roof of a duplex. I was very pleased that he was so eager to solve my water leak knowing that rain was quickly coming. Thanks again Jack and the receptionist that are always so responsive.
Our main water line to the house broke on Dec. 18th. We were scheduled to have it replaced on Dec. 23rd and 24th. Our house sits about 600 ft. from the street up a steep rocky hill. As scheduled, they were here the 23rd and worked until 5:30p.m. on Christmas Eve in the dark just so we would have water for…
There's no more challenging situation than having a major plumbing leak occur on a holiday weekend -- and Ben Franklin came through for us once again, squeezing in a service visit by Chris (who was already fully scheduled for the day). Chris contacted me while enroute to be certain he understood the nature of the…
Daniel did a good job. He explained each important step carefully. He was conscious of COVID precautions. He cleaned up messes as they occurred. He worked efficiently. He anticipated consumer concerns.
From start to finish, this company was very professional in helping us deal with a water heater leak. We told them on the phone we weren't sure if it could be repaired or if we would need a new one. They got us an appointment the next day, even called when they realized they had an earlier availability the day of,…
Not a lot of knowledge in plumbing lead me to trust the company I called to find a leak which I thought was under the house. To discover a frost free faucet was the problem. Option 1 replace $$$$$ or option 2 rebuild $$$ . I selected option 2 later to learn is only 2 O rings. Totally price gouged ! Guess you shouldn't trust a smiling plumber.
Very professional and helpful! Got the job den right and quick. We’ll use them again.
Annual service completed. Arrived in time indicated. Friendly and professional.
Already answered. Excellent job
Ryan has been out twice (separate incidents) and was excellent both times. He was professional, friendly, and helpful. I am very happy with the service.
We’ve had a handful of mediocre and disappointing experiences with other plumbing companies but this wasn’t one of them. Gary was friendly, knowledgeable, and thorough. He was able to diagnose our issue by running a few tests of different scenarios of what could be causing the issue. We are very pleased with our…
I had a sink that was rusted falling out with the pipes and basket drains they came early, fixed it, gave suggestions, and were down heading onto his next call in an hour. I was very impressed. He made sure to show me the part that was damaged that he couldn't make work. I highly recommend this company.
Jack was very professional. I kept asking him questions and he was very polite in explaining how and why things work. Every thing was done in a timely manner and clean after he left. Highly recommend Jack and Benjamin Franklin.
Chris Boone was FANTASTIC!!! He had to stay longer than expected due to some unexpected issues that come along with an old house and plumbing. He was so nice about it and never showed any frustration and although I was frustrated with the way the house wasn't taken care of prior to our purchase, he offered the…
I have asked for Quentin twice, and he is so professional, honest and listens to my concerns I could not be happier or feel more safe. He always asks before he leaves if there are any other plumbing concerns anywhere in my home and I truly appreciate that!
Gary from Benjamin Franklin was thorough and professional. He repaired everything requested and found a leak in a wall and repaired it very quickly. We don’t use anyone else for plumbing.
Ben Franklin is responsive, honest, and affordable. Excellent in all regards. They are professionals that are a pleasure to work with!
It was a pleasure to have Tyler find and fix my leak. He came to my home and fixed my issue. After explaining my issue, he went straight to work. He was professional the whole time. Tyler explained to me what the issue was, where the leak was coming from, and the affected area. I appreciate his hard work! Thanks Benjamin Franklin Plumbing!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
