Experts Reviews · Company report
Benjamin Franklin Plumbing of Nashville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Benjamin Franklin Plumbing of Nashville

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of Nashville is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of Nashville is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 97% of leak detection services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of Nashville is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 30% of leak detection services.D
30

Reviews for your job

Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.

Benjamin Franklin Plumbing of Nashville for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.126
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$807
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.82%

All 126 Google reviews tagged “Plumbing leak repair” · showing 40

Tori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jessy was incredibly polite, thorough and timely! Great communication with the company from start to finish. Will definitely be using again!

Paid $600–800Great pricePlumbing leak detectionPlumbing leak repair
JefferyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We had an excellent experience with Benjamin Franklin Plumbing, and especially with our plumber, Chris. We had been dealing with a slow leak around our master shower and were concerned that fixing it might require tearing out the shower pan and potentially turning into a major bathroom repair. Chris took a careful,…

Paid $600–800Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Brandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jeremy was helpful, prompt and did a great job!

Paid $1,400–1,600OverpricedFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very knowledgeable and explained everything

Plumbing leak detectionPlumbing leak repairFaucet repair+ Quality+ Value
Garland7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris was on time, super friendly & extremely knowledgeable and was able to not only quickly diagnose & repair the shower problem that we were having, he was able to help with other issues that were not as urgent. The “while you are here” problems.

Paid $400–600Reasonable pricePlumbing leak repairService not listed
Bobby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional and friendly service/found problem and solved it quickly. Knowledgeable and experienced. Highly rec.

Paid $400–600Reasonable pricePlumbing leak detectionShower repairPlumbing leak repair
kd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John was on time both visits and quickly figured out the problem. Came back and installed new faucet and fixed all my issues!

Paid $400–600Reasonable pricePlumbing leak detectionFaucet installationPlumbing leak repair
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve had Joe come service our houses a handful of times and I can’t imagine a more effective, thorough and straightforward professional in the trade. I’ve requested Joe everytime.

Paid $800–1,000Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Richard14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

👍 great

Paid $600–800Not surePlumbing leak detectionPlumbing leak repair+ Value
scott15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service. Brandon did excellent work guiding me through an unexpected repair.

Plumbing leak repair
MichelleLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!

Paid $500–600Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Victor8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brandon persisted until he got it right!

Paid $600–700Great pricePlumbing leak repair
Annette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Love Benjamin Franklin. They have saved me more times than I can count!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
PF6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Franklin plumber came out to evaluate the reason my pilot light went out on the water heater. Decided to replace 12 year old water heater and install flexible piping for dishwasher. All work done well and quickly.

Paid $1,000+Reasonable pricePlumbing leak detectionFaucet installationPlumbing leak repair
jimbo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jarrad did an amazing job! I was very thankful for the timely and professional work on a Saturday! Will continue to use Benjamin Franklin in the future and request him every time if possible.

Paid $600–700Plumbing pipe repairPlumbing leak repair
james9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great job scott Tyler Joe .I 'm happy with job These men did today.

Paid $1,000+Plumbing leak repair
EricLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Everything about his visit was high quality!! Friendly, knowledgeable! Joe was gracious and thorough

Paid $600–700Reasonable priceDrain cleaningFaucet repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Adam12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Fred’s experience is unmatched and it only took him less than an hour to find the mysterious water leak that other experts were unable to find. Work was thorough and completed in a timely manner. Highly recommend!

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

John was terrific. So pleased with the excellent service!

Paid $500–600Reasonable priceWater heater repair+ Punctuality+ Quality+ Professionalism
Shirley12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service. He was very professional and replaced a leaking toilet and worn out part causing a drip from the shower head.

Plumbing leak detectionOutdoor plumbing system repairToilet installation
TriciaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe was great! Super friendly and knowledgeable!

Plumbing leak repair+ Responsiveness+ Professionalism+ Value
RichardLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ben Franklin does a great job. We are club members and they stand behind everything they do.

Plumbing leak repair+ Punctuality+ Quality+ Professionalism
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matt was very professional and courteous. It was a little on the expensive side but he did an excellent job.

Garbage disposal installationFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
Ruth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ryan did an excellent job. I highly recommend him.

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Joe15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Extraordinary service and professionalism. Higher prices than competitors but I guess you get what you pay for.

Toilet repairWater tank repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Austin was efficient and polite. He was easy to work with.

Plumbing leak detectionPlumbing leak repairService not listed+ Responsiveness+ Punctuality+ Quality
Marisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I’ve been using Ben Franklin Plumbing for 6 years now. Their gal who answers your call to them is the best. Great service. Their techs are always polite and do great work. I always recommend them to my friends. I once used Hiller but they are pure crap!! So I switched to Ben Franklin and I’ve had great service with this company.

Water heater repairPlumbing leak repairService not listed+ Responsiveness+ Punctuality+ Quality
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Colton was very helpful and got the job done.

Faucet repairPlumbing leak repairService not listed+ Responsiveness+ Punctuality+ Professionalism
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very pleased

Toilet repairPlumbing leak repair
Bobby9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Graham with Benjamin Franklin Plumbing was outstanding! Incredible service and knowledge. I highly recommend.

Water tank installationWater tank repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
KellenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service technician. Genuinely listened and addressed all my concerns. A valued asset to any plumbing business! John is true professional.

Outdoor plumbing system repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Graham is very personable, efficient and thorough. Replaced pressure valve in short order. Excellent service

Plumbing leak detectionPlumbing leak repairService not listed+ Responsiveness+ Professionalism
GrantLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I could not have asked for better service and getting 2 issues in the Kitchen resolved. Gary did a Fantastic Service call .

Plumbing leak repairService not listed+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Graham was great! Fixed what the guys that installed my dishwasher messed up. I couldn’t be more pleased.

Water heater installationPlumbing leak detectionPlumbing leak repair
Nick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always have had a great experience with the Benjamin Franklin team!

Plumbing leak detectionFaucet installationPlumbing leak repair+ Punctuality+ Quality+ Professionalism
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Service was great. Tech was very nice and professional

Plumbing leak repair
Dalene12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Graham was very professional, knowledgeable and worth every penny!

Garbage disposal installationWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Evan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Colton was informative and helped us understand the problem! Will recommend

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
howard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Quentin came early, went right to the job and got it done no mess, i'm pleased

Plumbing leak repair
DAVEMOLESWORTHVIDEO13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Had a leak in the bathroom sink; Colton came out and quickly determined and corrected the problem. He’s our go-to guy whenever we have a plumbing issue.

Plumbing leak repair+ Responsiveness+ Punctuality+ Professionalism

Show more plumbing leak repair reviews (86 more) →

Price

$680+63% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair239$176–$656
Plumbing leak detection231$78–$630
Plumbing pipe repair207$322–$1.1k
Faucet repair179$166–$529
Water heater repair177$78–$466
Drain cleaning155$161–$493
Plumbing leak repair125$227–$807
Water heater installation123$1.2k–$2.5k

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