How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for plumbing leak repair
Clear ✕All 126 Google reviews tagged “Plumbing leak repair” · showing 120
Jessy was incredibly polite, thorough and timely! Great communication with the company from start to finish. Will definitely be using again!
We had an excellent experience with Benjamin Franklin Plumbing, and especially with our plumber, Chris. We had been dealing with a slow leak around our master shower and were concerned that fixing it might require tearing out the shower pan and potentially turning into a major bathroom repair. Chris took a careful,…
Jeremy was helpful, prompt and did a great job!
Very knowledgeable and explained everything
Chris was on time, super friendly & extremely knowledgeable and was able to not only quickly diagnose & repair the shower problem that we were having, he was able to help with other issues that were not as urgent. The “while you are here” problems.
Professional and friendly service/found problem and solved it quickly. Knowledgeable and experienced. Highly rec.
John was on time both visits and quickly figured out the problem. Came back and installed new faucet and fixed all my issues!
I’ve had Joe come service our houses a handful of times and I can’t imagine a more effective, thorough and straightforward professional in the trade. I’ve requested Joe everytime.
👍 great
Excellent service. Brandon did excellent work guiding me through an unexpected repair.
Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!
Brandon persisted until he got it right!
Love Benjamin Franklin. They have saved me more times than I can count!
Franklin plumber came out to evaluate the reason my pilot light went out on the water heater. Decided to replace 12 year old water heater and install flexible piping for dishwasher. All work done well and quickly.
Jarrad did an amazing job! I was very thankful for the timely and professional work on a Saturday! Will continue to use Benjamin Franklin in the future and request him every time if possible.
Great job scott Tyler Joe .I 'm happy with job These men did today.
Everything about his visit was high quality!! Friendly, knowledgeable! Joe was gracious and thorough
Fred’s experience is unmatched and it only took him less than an hour to find the mysterious water leak that other experts were unable to find. Work was thorough and completed in a timely manner. Highly recommend!
John was terrific. So pleased with the excellent service!
Great service. He was very professional and replaced a leaking toilet and worn out part causing a drip from the shower head.
Joe was great! Super friendly and knowledgeable!
Ben Franklin does a great job. We are club members and they stand behind everything they do.
Matt was very professional and courteous. It was a little on the expensive side but he did an excellent job.
Ryan did an excellent job. I highly recommend him.
Extraordinary service and professionalism. Higher prices than competitors but I guess you get what you pay for.
Austin was efficient and polite. He was easy to work with.
I’ve been using Ben Franklin Plumbing for 6 years now. Their gal who answers your call to them is the best. Great service. Their techs are always polite and do great work. I always recommend them to my friends. I once used Hiller but they are pure crap!! So I switched to Ben Franklin and I’ve had great service with this company.
Colton was very helpful and got the job done.
Very pleased
Graham with Benjamin Franklin Plumbing was outstanding! Incredible service and knowledge. I highly recommend.
Great service technician. Genuinely listened and addressed all my concerns. A valued asset to any plumbing business! John is true professional.
Graham is very personable, efficient and thorough. Replaced pressure valve in short order. Excellent service
I could not have asked for better service and getting 2 issues in the Kitchen resolved. Gary did a Fantastic Service call .
Graham was great! Fixed what the guys that installed my dishwasher messed up. I couldn’t be more pleased.
Always have had a great experience with the Benjamin Franklin team!
Service was great. Tech was very nice and professional
Graham was very professional, knowledgeable and worth every penny!
Colton was informative and helped us understand the problem! Will recommend
Quentin came early, went right to the job and got it done no mess, i'm pleased
Had a leak in the bathroom sink; Colton came out and quickly determined and corrected the problem. He’s our go-to guy whenever we have a plumbing issue.
Just had a plumbing issue resolved. The service was great!
Neil was very professional and explained everything clearly. Highly recommend him.
I have been using them for over 10 years . They have always taken very good care of my problems at a reasonable rate , I would never change !
Colton and Graham (I think?) were on time, professional, clear in their explanations of the service and the cost, thorough, and efficient. They also showed a great sense of humor and personality as they went about their business. Excellent service! Update: Had a clogged garbage disposal a year later, Joe came out…
Very professional and same day fast service.
10/2023 Edit: We just had Joe come and help us identify an issue and correct it in less than 1 hour! He even took the time to explain what were the potential causes and helped us understand the problem once identified. Benjamin Franklin scores another win! Original Post: Every Benjamin Franklin technician who has…
We’ve been dealing with an ongoing kitchen sink leak since June and could not seem to get it resolved with another company, so decided to call Benjamin Franklin Plumbing. Tyler came out the same morning I called and was on time. He seemed knowledgeable and professional and assures me that it is repaired but told me…
This was the yearly inspection. He checked the bathrooms, outside faucets, clothes washer, drained the water heater (no problem) garbage disposal ( was a little sluggish), determined that the dishwasher leaking was from a bad seal. Great job. Nice and friendly.
Franklin is a great company. We’ve used this company for years. Our technician diagnosed and fixed our problems.
The entire team at Benjamin Franklin plumbing have done a fantastic job. They are always on time, courteous, and the work has been done well. I recommend them for any of your plumbing needs.
Ryan worked hard and got what needed to be done taken care of. What absolutely use him again.
I had a main water leak in my garage and this was the first time I used Benjamin Franklin. Neal Daniels was my technician and I could not have been more pleased. He explained what the issue was and let me know what needed to be replaced. He had a strong focus on customer service and I found him to be extremely…
Graham was pleasant all the above and we appreciated him. We will ask for him any further help we might need. Thanks
Matt did a phenomenal job!
I had to have all of my water pipes replaced and Benjamin Franklin Plumbing did a great job. They completed all of the work in 2 days and both technicians (Zach / Chris) were friendly and professional. I would definitely recommend this company!
Excellent service and immediately responded with efficient work.
Benjamin Franklin Plumbing - Graham Robertson did a great job! Very responsible and thorough. I would definitely use them again!
Colton was professional, efficient and friendly. Great experience
Timely Professional And informative
Neal was able to accurately diagnose the cause of a bad leak and immediately began the repair. Didn't even slow down when it decided to rain. Will always call BFP when needed.
We have used Benjamin Franklin Plumbing several times and always been well pleased with their work and service. The most recent job was performed by Tyler P.. He was prompt, professional, did an awesome job in a timely manor and he left everything neat and tidy. We absolutely recommend BFP of Nashville for anything…
Our sink had a leak in the faucet. BF sent out Quentin, who arrived in a timely fashion. Quickly and accurately, he diagnosed that our faucet was broken and we needed a new one. I was really impressed with the speed and professionalism of BF plumbing. I will use them again.
Great service!! John Russell is the best!
I would highly recommend!
Fast, Clean, Thorough and all Units working properly! No one can ask for more!
Very good experience in fixing 2 leaks quickly. Very helpful! Thanks
We have had consistently good service from Benjamin Franklin in Franklin. Good work at fair(upfront) prices.
Tyler was very professional and did a great job. He was not able to find the leak due to the company not having the proper equipment but he was very friendly and professional.
So many great things to say. I called and they had someone just finishing up a job somewhere and sent them here right away. From the time of my call to their arrival was less then 2 hours! I know that's not always the case so I was pretty happy about that. John (the tech) was extremely professional. John…
On time, friendly, and professional!
Very professional was Mr Tyler. Took care of all our needs.
Quentin was very professional and helpful. He even gave advise on other things to do. He was thorough and was also great at explaining the work that needed to be done, the service price, warranty, membership. Very very positive experience.
Great experience with Benjamin Franklin Plumbing! Called and received same day service to look at a leak. Our technician Gary was fast, professional and explained the problem thoroughly. Thank you for the continued great service
Great company to work with.
The Ben Franklin plumbers came quickly, knew what the problem was and got the parts to make the repair. Also checked on past issues still under warranty. Ery professional and courteous.
Awesome tech. Knowledgeable and considerate.
Thank you!
same day resolution for a hot water pipe leaking into a dark and dingy crawlspace, cannot expect much better
I called Benjamin Franklin yesterday with a frozen pipe leak repair and they came out first thing this morning. Zachary called me several times during the repair to discus what he found and the cause and cost of the repair. He was very patient and professional. I’m so relieved to have this water leakage issue…
Ryan Marx was professional and honest. He understood what needed to be fixed and did it in a timely manner. He explained the issues in a way that I would understand it. They left the work area clean when they were done. Excellent technician!
Tyler did a great job repairing my issue. It was quick and easy. Thank you !
Clinton did a great job replacing the shower cartridge that caused a small leak to drip. He had the right unit in truck and the job was completed in very short order. Thanks for great service.
High quality service. Ryan was excellent.
Fantastic Experience! Professional, no gimmicks, up front pricing!
Prompt & knowledgeable service and Awesome technicians!! 👍👍
They were very professional and helpful on the phone, and even got a technician to us 4 hours earlier than their quoted time (called and asked first). Quentin was knowledgeable, quick, helpful, and walked me through the repair steps, and kept me updated when the issue turned out to be more than expected. I will…
Quentin was professional and courteous and pleasant. Gave me info on another issue to keep my eye on without pressuring me to do it that day. Much appreciated that.
The man that came was very nice and did fabulous work
I cannot say enough about my experience with Benjamin Franklin Plumbing. My technician Colton was extremely knowledgeable, polite, timely and went over and beyond during his time at my home. Highly recommend!
Didn’t give advance notice of when he was coming, didn’t discuss the cost prior to performing the inspection, charged $245 to say there’s not a problem for about 5 minutes of work.
Great work - found the leak and repaired right away. Tech was early for appointment and explained the process.
Good experience.
Have used Benjamin Franklin for years. Very professional, show up on time, jobs are done quickly and professionally. They installed and have been maintaining our tankless water heater. Very reliable and have never had an issue with getting a service appointment scheduled. In my mind - a good value for the money.…
Outstanding service, highly recommend Ryan Marx and Benjamin Franklin Plumbing.
Company has been smooth to interact with, and Jonathan (our plumber) was exceptional—did a great job, adapted well to several complications, and was easy to work with.
On time, polite, professional, experienced, not inexpensive. Would highly recommend
Adam couldn't have been friendlier, more professional, and knowledgeable. It really was a great experience. Its funny - I don't really expect to have a great experience when calling a plumber. I usually hope the problem can just get fixed quickly. But this service call was actually refreshing. To see a young man…
Joe and Chris arrived on time, fixed the leak in a very timely manner. After the repair was complete, you would never even know they were here. They both were down-to-earth, professional, and were just great! This is why we only use BF!!!
They installed a new waterline and sewer line. We are very pleased with their quality of work and professionalism. Would highly recommend Benjamin Franklin from Franklin TN.
Very professional and great customer service
Technician Ryan was very professional. Extremely detailed, answered my many questions.Ryan provided Great problem solving skills. He's the guy you want answering your call for help.
Fixed the problem and pointed out preventative measures we might take for the future. Good Job!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
